Predatory auto-renewal trap and unhelpful support.

I cancelled my Jimdo subscription prior to the actual renewal date, explicitly stating I no longer want or use the service. Instead of processing the cancellation, Jimdo processed a charge of £221.04 anyway, hiding behind a buried clause requiring a 4-week notice period.

Enforcing a full 12-month financial penalty for missing an automated email window by a few days—for a digital service that will not be used—is a completely disproportionate penalty and an unfair trading practice. To make matters worse, the front-line billing agent completely ignored multiple direct requests to escalate the issue to a manager, forcing me to open a formal dispute with PayPal and prepare a Small Claims Court case just to get a basic complaint reviewed. Shocking customer care. Avoid this company.