Isabel Yurrita Houzet

I have premium coverage, yet, whenever I submit a claim for very small amounts, I am required to provide further information/invoices making the claim more cumbersome. Each time the situation has been rapidly solved by calling the customer service. However, it would be better not to have to call the customer service for such small claims as this is frustrating, annoying and a waste of time and energy. I must say that agents of the phone have always been very professional and friendly and as mentioned, the situation has been quickly solved.

A total scam. I ordered something urgently because it stayed delivery date 3-5 working days. After a few days of no tracking information, the delivery date was stated to a month later without any prior notification. I feel I have been totally scammed and would not recommend this seller.

Although I had to enter quite a bit of information to do an international mobile transfer, it worked instantly and the recipient received the funds right away. This was great!

I ordered two items which in the foto look much better. They used pictures from influencers from other brands to advertise the items, sell them quite expensive. After several emails to customer service because I was not receiving any tracking number even several days after the purchase, I finally received the tracking number and the parcel arrived rather quickly. Nevertheless, the quality of the items is very crap and far from what it’s shown in the picture. So my recommendation is DO NOT BUY. It’s quite the rip-off!!

This company has always worked well with the deliveries of H&M. I’m very satisfied with the service.

I recently took advantage of a 3 for 2 promotion from the brand for winter boots. I received them after quite a long time which already frustrated me a little bit as it took a while to get confirmation on the tracking number and then it took about 3 weeks to receive without too much information in the meantime. I even thought for a while that it had been a scam as I really didn´t receive the confirmation on the shipping until several days after the purchase. Anyways....
The winter boots though were beautiful and I was super happy to have purchased those 3 pairs of different winter boot models.

So far, I have worn only a single pair and this one, after the second time I wore it in the snow, one of the shoes leaked some water/snow within the boot, which was utterly uncomfortable. I immediately wrote to the company to let them know that there was some kind of a defect in the shoe. After almost 2 weeks since I wrote to them, I finally received an answer stating that they acknowledge the claim, but that the shoe was not intended to walk in the snow and that thus they did not consider it a defect :). OMG !! First of all, I walked with my 2 boots in the snow and only one foot got wet - so if that is not a defect then what is it?. And secondly, these boots are clearly winter/snow boots - I wish I could upload a picture to show you. They are not intended to walk in the middle of the beach in Alicante (the company is from there I believe ), that is clear.
I just think that their way of handling the claim has been very weak and somehow unprofessional. And since they will not do anything about my leakage in the shoe, then I really wanted to be able to speak my mind about this situation.

Nunca he tenido ningún problema, de fácil recogida, siempre han sido puntuales.

Good carrier. They delivered on time as stated in their communication and that i really appreciate. They even delivered on a Saturday.

Very good experience! The item was sent very quickly and it corresponded to the description.

I have been charged for the yearly subscription without any notifications of expiry date or anything. This is a service I do not use for over a year and I pretty sure I actually cancelled my subscription. When I try to log on, I cannot anymore and I am not getting any emails to be able to reset my password which indicates to me that I am no longer in their database. I have requested for a refund, but they tell me that according to their "terms and conditions" I am not entitled to any reimbursement. I am pretty sure that had I clearly known my subscription would renew automatically, I would have never signed up in the first place. In any case, I am asking for a refund now because I do not and will not use their service anymore. I therefore feel completely scammed and will continue giving them bad reviews unless I get a positive resolution to my request.

My experience was so so… not that big of a choice and extremely expensive housing. In any case, I cannot really rate the site until i haven’t been in the apartment and made sure that everything is ok. I head of a lot of housing scams so I’m kind of freaking out now. I just hope that the money has been blocked will not be paid out if it’s all a scam. The survey should be done once we are at the apartment and everything is ok.

Llevo 5 meses esperando un reembolso que desde el inicio me reconocieron y me dijeron que se realizaría en 10-15 días si mandaba la información requerida. Hice todo lo que me han pedido, tras innumerables llamadas, emails, twits, quejas en otros medios, etc...No he recibido absolutamente NADA. Cada vez que he hablado con alguien, me han dicho una cosa diferente (incluso cuando he llamado a los call-centers en inglés, francés y español, el mensaje que los operadores me dan es siempre diferente ( y soy trilingüe...vamos que el problema no es que he debido de entender mal)).

Hace poco, recibí un mensaje diciendo que una parte del reembolso (la mitad sólo) ya se iba a realizar en 10 días, y tras un mes todavía no he recibido un centavo. Hoy he recibido otro mensaje diciendo que mi caso no procedía porque nunca se registró una compra extra de maletas, pero sí me la cobraron y después tuve que volver a pagarla en el aeropuerto !

En definitiva, esta empresa es una estafa absoluta, un engaño total y toman a sus ex-clientes por imbéciles !!! Estoy tan tan enfadada que voy a hacer todo lo que esté en mis manos por hundir a esta empresa porque este tipo de prácticas son totalmente inaceptables. Quizá si fueran honestos y ofrecieran a sus clientes un servicio de calidad, y cumplieran sus promesas, no necesitarían robar a mano armada a sus clientes ! LADRONES !!

EDREAMS IS A BIG SCAM. I have already a claim undergoing for having to get a reimbursement for an extra luggage I paid which at the time of checking-in was never included and thus I had to re-pay. Even though, they assured me they would reimburse me in 10-15 days, the money has never arrived and will probably never arrive.

I book a next flight, and I have the same issue. My ticket was including a luggage (have all sorts of proofs regarding this: screeshots, confirmation mail, e-ticket etc), but when verifying the status of my flight two weeks prior to departure date, the luggage is not included anymore. After I don't know how many calls, they finally send me a new confirmation email but this time they have removed the luggage. A BIG BIG SCAM and will never use it again !! Please, do not buy through them if you want to have a good traveling experience. This company just spoils that !

The agent was ok and answered my questions. However, the satisfaction level cannot be separated from the overall experience with edreams which lately is quite poor and frustrating. I have had to book twice the same flight because one agent confirmed that the flight was not confirmed after 48h of booking. Then I got an email stating that it was confirmed and then another one that it was not confirmed. Then I booked a second time (after indication from the call-centre operator) but the 2nd flight was also not confirmed inmediately and now I have to wait. In the meantime, the bank has blocked twice the charges (for the 1st booking and the 2nd one). All a very bad experience for a PRIME customer.

Also, the information I get on my online profile or my mobile app, it is not the same which makes things even more confusing.

I have bought from edreams since the beginning of the company and the level of service has decreased along the way. Nevertheless, last year I subscribed to PRIME hoping that my experience would improve. It has only gotten worse. My last flight with them was not very good. I paid for a checked-in luggage both ways, and to my surprise when I arrived to the airport, the luggage was not included and I had to pay it again (almost the price of the original flight). Communicating with edreams to get a reimbursement has shown to be incredibly challenging, even as a PRIME customer and I haven't received my reimbursement yet. Not even sure I will get my money back as I never received a written resolution of my claim. Totally disapoointed with this service.

My experience was ok. Although sometimes it can become a bit confusing to understand what you are booking as the site is overloaded of information. Also, not too convinced that for a long-haul flight it is positive to have every single extra element charged separetely. For instance, the fact that luggage is charged extra is absolutely non-sense.

Lso productos son en general preciosos. Mi única queja es en relación a los tiempos de entrega y al hecho de que no siempre es sencillo, seguir exactamente los pedidos. La página de seguimiento no siempre se actualiza con la información más reciente.
Pero por lo demás. Me encanta :)