Housing Anywhere was not the problem, my landlord just did not care about his customers but the platform also didn't have any control about it. I also wasn't aware that only the first payment is over... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We loved the location. The harbor views are beautiful. A great selections of restaurants are available, although most are closed in February. The apartment itself is tired. It needs renovation. T... See more
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For my first use of the platform as a tenant, while I can understand the need to build trust with potential landlords, I still felt quite apprehensive to have to submit my bank details before any sui... See more
Company replied
very nice apartment and very well located, fast check in, it’s a shame the cleaning was never done in the room before our arrival but on the other hand a part of the deposit was charged to us for a la... See more
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Company details
Written by the company
Welcome, you are finally here! Empowering you to live wherever and however you choose. Rent with confidence, find peace of mind worldwide, or just around the corner. Our commitment: Secure. Seamless. Effortless and More options. Simply means Rent Easy. Live Free. Join us on this journey, your trust fuels our mission!
Contact info
Aert van Nesstraat 45, 3012 CA, Rotterdam, Netherlands
- support@housinganywhere.com
- housinganywhere.com
3.3
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very satisfied with my experience…
I am very satisfied with my experience using HousingAnywhere. The platform was easy to use, the booking process was simple, and communication with the landlord was smooth. I found a suitable apartment for my son, who will be studying in Budapest, and the entire process was efficient and reliable. I would definitely recommend HousingAnywhere to anyone looking for student accommodation. Thank you for the excellent service!
22 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Sohrab,
Thank you so much for your wonderful review!
We are delighted to hear that you had such a positive experience finding accommodation for your son in Budapest. It is great to know that the platform was easy to use, the booking process was straightforward, and that communication with the landlord went smoothly.
We truly appreciate your recommendation and are honored to have been part of this exciting new chapter. We wish your son all the best with his studies!
Kind regards,
HousingAnywhere
The owner is an excellent host
The owner is an excellent host, kind and helpful. The house is spacious and beautiful, and we had a great time. The neighbors are friendly, and the neighborhood is quite. Brussels is 10 minutes away and there are several places near the house both to eat and to visit, it is a great location.
21 June 2026
Unprompted review
Reply from HousingAnywhere
Hi Maria,
Thank you so much for taking the time to share your feedback! We’re delighted to hear that you had a wonderful stay and enjoyed the host's hospitality, the beautiful house, and the great location near Brussels. Connecting guests with great hosts and memorable places is exactly what we aim for. We hope to help you find your next great getaway soon!
Thank you for choosing HousingAnywhere!
James
My experience with this landlord is Excellent
My experience with this landlord is very good. The place is nice and clean and especially the balcony area is very nice and airy. Excellent
10 July 2026
Unprompted review
Reply from HousingAnywhere
Hi Faisal,
Thank you so much for your feedback! We're delighted to hear that you had such a great experience with your landlord and enjoyed the apartment, especially that airy balcony! Helping tenants find a place they love is what we're all about. Best of luck in your home!
Thank you for choosing HousingAnywhere!
James
A Warning for Future Tenants
My experience started well. However, over time, communication became inflexible, unprofessional, and at times disrespectful. Inspections and visits were frequent without notice. The move-out process was disappointing. Despite following the cleaning checklist I was given, I was still told the room had not been left in an acceptable condition, and my entire deposit was withheld. I was also surprised that SplitHome (another company) became involved in managing the property, as I was not aware of this when I booked.
I encourage future tenants to read the contract carefully, document everything with photos and videos, keep all communication in writing, request receipts for any cash payments, and insist on a joint move-in and move-out inspection. Be cautious about agreeing to additional rules introduced after signing the contract or to rules that may not be supported by the rental agreement or applicable law. Make sure you fully understand the rental process before committing.
25 June 2026
Unprompted review
Reply from HousingAnywhere
Dear Padin,
We are very sorry to learn that the latter part of your stay and your move-out process did not go as expected, particularly regarding the unexpected management changes and the dispute over your deposit.
As a platform connecting tenants and landlords, our support team assists tenants during the first 48 hours after move-in in case there are significant discrepancies arising during that time . Beyond that window, tenancy management and deposit handling take place directly with the landlord.
Although we are unable to intervene or mediate issues that arise after this initial move-in period, we take user feedback seriously to ensure our community stays informed. We appreciate your valuable tips for future tenants and wish you the absolute best in your next home
Kind regards,
James
Reply from HousingAnywhere
Hey George,
Love hearing this! Keeping things completely smooth and crystal clear is what we’re all about, so I'm thrilled we could make the whole experience feel so effortless for you. Thanks a ton for the shoutout, and enjoy that newfound freedom!
Best regards, Team Housing Anywhere
really nice rooms the check in can be a…
really nice rooms the check in can be a little conplicated but still worth it
i‘m really happy with the apartment thank you
11 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Melina,
Thank you so much for taking the time to share your experience with us.
We are absolutely thrilled to hear that you are happy with your new apartment and that you're enjoying your room. Providing a comfortable place to call home is exactly what we aim for.
We also really appreciate your honest feedback regarding the check-in process. While we're glad it was still worth it in the end, we always want to make the transition into a new home as smooth as possible.
Thank you again for choosing HousingAnywhere, and we wish you a wonderful stay in your new home.
Kind regards,
HousingAnywhere Team
I got scammed and there was no effort…
I got scammed and there was no effort to help me from the site
18 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Maciej,
Thank you for your review.
We are incredibly sorry to hear about your experience. Security and trust are our top priorities, and it is deeply concerning to hear that you feel let down and unsupported. We take all allegations of fraud and scams with the utmost seriousness.
To help us investigate this immediately and see how we can assist you, could you please reach out to our dedicated support team directly?
Important Safety Reminder: To ensure your protection under our secure payment system, we always strongly advise users to keep all communication and payments strictly within our official platform.
We want to look into exactly what happened here and ensure this is properly handled. Please contact us at your earliest convenience so we can investigate your case.
Kind regards,
HousingAnywhere Team
€1,100 Paid for 12 Days, No Support, No Resolution
1/5 – Extremely disappointing experience with both HousingAnywhere and the host
My experience with HousingAnywhere has been unacceptable from beginning to end.
1. Lack of customer support
The only time I was able to speak to a real person was before I paid for the booking. Once the payment was completed, all I received were automated replies from a chatbot, despite repeatedly asking for urgent assistance.
2. Hidden costs
I was charged a €240 service fee, which was only clearly displayed at the final stage of the payment process. I do not consider the pricing sufficiently transparent.
3. I warned the platform before travelling
Before leaving my country for Germany, I contacted HousingAnywhere to explain that I did not have a good feeling about the host and asked them to take my concerns seriously. Unfortunately, my concerns turned out to be justified.
4. My room was shown to prospective tenants during my stay, without prior notice or my agreement, despite my having rented it for the full duration of my stay.
5. I paid for one month but stayed only 13 days
I paid for an entire month's accommodation but was forced to leave after only 13 days.
6. The condition of the property
When I arrived at approximately 2:30 a.m., the bed had not been prepared.
he duvet, bedsheet and cushions had a strong odour that, to me, smelled like cat urine. I had to leave them in the living room and find another way to sleep.
Initially, I assumed it was an isolated situation, but the property became dirtier as the days went by. The smell of cat urine became stronger, and Despite asking the host several times to clean the property, I did not observe any improvement in its condition.
I cleaned the bathroom myself and always left it spotless. Even the broom and dustpan were covered in cobwebs, suggesting they had not been used for a long time.
7. Police intervention
The host then called the police. When the officers arrived, I explained the situation as best I could. However, because I do not speak German and only communicate in English, I found it difficult to fully explain what had happened. After speaking with those present, I was instructed to collect my belongings and leave the property. I was informed that any dispute relating to the booking would need to be addressed through HousingAnywhere.
8. HousingAnywhere did not help
Before the police arrived, I informed HousingAnywhere that the situation was escalating and that I urgently needed assistance.
Despite informing HousingAnywhere that the situation had become urgent, I received no meaningful assistance. At the time of writing this review, my complaint remains unresolved.
9. Financial loss
In total, I paid approximately €1,100.
I only stayed in the accommodation for 13 days, I lost the remainder of my stay, and I received no effective assistance from the platform.
10. Prior warnings and lack of support
Before travelling, I warned HousingAnywhere that I had serious concerns about the booking. During my stay, I repeatedly informed the platform that the situation was escalating and urgently requested assistance. Despite paying a €240 service fee, I received only automated chatbot responses.
After I was forced to leave the property, I was promised a phone call that never came. However, approximately 30 minutes after publishing my Trustpilot review, HousingAnywhere contacted me only to inform me that my account had been suspended.
At the time of writing, my complaint remains unresolved, and I have received neither meaningful assistance nor the promised follow-up.
11. My conclusion
HousingAnywhere advertises that it supports tenants throughout their stay. That was not my experience.
After completing my payment, I was unable to obtain meaningful assistance despite repeated requests.
I cannot recommend this platform based on my experience.
Likewise, I cannot recommend staying at Susan Ahmadi's property.
I sincerely hope HousingAnywhere investigates this case properly, reviews the conduct of the host, and improves the way it handles urgent situations so that no future customer has to go through what I experienced.
12. Disproportionate financial loss and lack of resolution
Despite the significant financial loss I have suffered, and despite repeatedly requesting assistance and a resolution, I have received no substantive response from HousingAnywhere. To date, my case remains unresolved, and I have not been provided with any effective support, explanation, or proposed remedy.
I consider this lack of action and communication to be unacceptable, particularly given the amount paid and the seriousness of the circumstances reported.
16 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Águeda,
Thank you for taking the time to share your experience in such detail.
First and foremost, we want to sincerely apologize for the distressing situation you experienced during your stay in Germany. What you have described, from the lack of cleanliness to the host entering your room without permission and the eventual escalation involving the police is absolutely unacceptable and does not reflect the standards we hold for our community.
Under our terms, hosts must provide a clean environment and respect your privacy. Entering a tenant's private room without consent is a violation of both our platform policies and local tenancy laws.
Also, we are deeply sorry that you felt abandoned and only received automated replies during a high-stress, escalating situation. While we utilize automated systems to route inquiries quickly, urgent safety and landlord disputes must be handled by our human support agents. Should your case remain unreviewed by our customer support team, we kindly request that you submit an inquiry.
We aim to be completely transparent about our fees, which are calculated to cover the costs of secure payment processing and our Tenant Protection period. However, we take your note about the fee placement at the final stage as we continuously work to improve our user experience.
This is truly not the experience that we want for our users, and we are incredibly sorry once again for the distress this has caused you. If there is anything else to report about this case, or if you have any further proof you would like to share (such as police reports or messages), please contact our customer support team with these details so we can add them to your case.
Kind regards,
HousingAnywhere Team
Lot was really helpful
Lot was really helpful, his replies were straight to the point and he understood my situation.
thank you, Lot.
12 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Teo,
Thank you so much for taking the time to share your feedback.
We will be sure to pass your kind words along to Lot, she will be delighted to hear that her support made a positive difference for you. We always aim to provide clear, direct, and understanding assistance, so it is wonderful to know that Lot was able to address your situation so effectively.
We wish you all the best, and please don't hesitate to reach out if you ever need anything else in the future.
Best regards,
James
Safe
Safe, reliable and professional platform. Throughout my housing search, I felt that the listings were genuine and I never had the impression of dealing with scammers. New rooms are posted regularly, so even though housing in the Netherlands is expensive, you still have a good chance of finding something that fits your budget and your dates if you stay active.
Another big advantage is that most landlords actually reply to your messages. On many other housing websites, I was often ignored or ghosted, but here communication was much better. Overall, I had a very positive experience and would definitely recommend this platform to other international students looking for accommodation in the Netherlands.
9 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Ivet,
Thank you so much for taking the time to share such a detailed and thoughtful review! We are absolutely thrilled to hear about your successful search. Finding housing in the Netherlands can be a massive hurdle, especially for international students, so knowing we could make that journey smoother, safer, and less stressful for you means the world to our team.
Keeping our platform secure and verifying listings is one of our highest priorities, so we are incredibly glad you felt safe and scam-free throughout the entire process. We also work hard to keep our community of landlords engaged, and it is fantastic to hear that you experienced much better communication and avoided the frustrating "ghosting" that is so common on other sites.
Your advice to other seekers is absolutely spot on, too. Staying active and checking in regularly really is the secret formula to securing a great place in a competitive market.
Thank you again for recommending us to fellow international students. We wish you the absolute best of luck with your studies and hope you have an amazing time living in the Netherlands!
James
Ease to reach the owner and payment was…
Ease to reach the owner and payment was very easy
1 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Muhammad,
We always try to keep things as simple and stress-free as possible, so it's awesome to hear that getting in touch with the owner and sorting out the payment was a breeze for you.
Hope you're settling in well!
James
The “protection” fee is a joke – don’t count on them when it actually matters
If you think paying for HousingAnywhere’s so-called tenant protection means you’re actually protected, think again. My friend and I booked the same apartment, saw the same problems, documented the same issues — and yet when it came to my case, they suddenly decided none of that mattered, hiding behind vague technicalities to avoid paying out.
Support is slow to the point of being borderline unresponsive — days without a reply, despite this being a paid service that’s supposed to help exactly when things go wrong. And when they finally did respond, it wasn’t with a genuine review of the situation, it was with a scripted excuse clearly designed to protect their own bottom line, not the tenant who paid for their guarantee.
Their idea of a “solution” was refunding a fee, but only if I booked something new through them — which is not customer protection, it’s a sales tactic disguised as a resolution. If you’re expecting real support or accountability from this platform when something actually goes wrong, don’t count on it. The protection fee is essentially money down the drain.
13 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Martina,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear about the frustration you and your friend experienced, and that you feel let down by our tenant protection fee and the support you received.
Our tenant protection fee is designed to safeguard your payment and help you find a secure home, so hearing that you felt dismissed is incredibly disheartening to us. Each claim is reviewed individually based on the specific documentation and timelines submitted, but we completely understand how this outcome feels unfair and inconsistent from your perspective.
We also take your feedback about our response times and the resolution offered very seriously. Our goal is to provide swift, empathetic support when things go wrong, not to make you feel like you are being met with scripted excuses or sales tactics.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
HousingAnywhere Team
HousingAnywhere does not protect tenants
My experience with HousingAnywhere was extremely disappointing. The platform provides a convenient way to find accommodation, but it does not provide sufficient protection for tenants when problems occur. In my case, I experienced serious issues with the landlord regarding poor living conditions, unresolved maintenance problems, and a large deposit deduction after moving out. However, HousingAnywhere did not provide effective support or a clear solution. A rental platform should not only connect tenants and landlords but also ensure fair treatment and protect tenants' rights.
29 June 2026
Unprompted review
Reply from HousingAnywhere
Dear jack,
We're sorry to hear that your experience did not meet your expectations.
HousingAnywhere is a platform that connects tenants with accommodation providers. While we are available to support users with issues reported within 48 hours of the move-in date, we are not a party to the rental agreement and cannot make decisions regarding disputes that arise during or after the tenancy.
When concerns are reported to us, we may request additional information to better understand the situation and determine whether there is any way we can assist within the scope of our role. Matters such as ongoing maintenance during the tenancy or deposit deductions are generally governed by the rental agreement and applicable local legislation. For this reason, we recommend seeking guidance from the appropriate local tenant support organization or legal authority, as they are best placed to advise on individual rights and obligations.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
James
photos different from reality
My experience with the property I choosed was terrible. The photos and video I found on the app didn't match reality at all, as the house was significantly older and in disrepair when I arrived. It was a terrible move, as it's unpleasant to be defrauded, especially when you're spending €900 just for the agency's services. The house was riddled with problems due to a complete lack of maintenance: constantly leaking showers, broken and non-functioning faucets...
I'm truly disappointed by how this experience went. I felt cheated, because if a house doesn't match the photos uploaded on the website, it should at least be acknowledged. Otherwise, it's a scam, and that's how I felt treated. I'm sorry to write certain comments, but it wasn't good behavior, especially because these events, and a house with a thousand problems, partially ruined my stay due to constant anxiety about other problems.
therefore I trust that the deposit left to me will be returned also because I have not caused any damage
16 January 2026
Unprompted review
Reply from HousingAnywhere
Dear Giulia,
e're sorry to hear that your experience with the property did not meet your expectations.
As a booking platform, we connect guests with accommodation providers, and the property listings, including photos and descriptions, are created and managed by the advertiser. If a guest encounters an issue upon arrival, we encourage them to contact our support team within 48 hours of the move-in date so we can better understand the situation and provide assistance where possible.
In your case, we requested additional information to better understand the concerns you raised. Without the requested details, we are unfortunately unable to assess the situation further or determine whether we can provide additional support.
Regarding the security deposit, its return depends on the terms of the rental agreement and the applicable local regulations. As these matters are governed by the contract between the tenant and the accommodation provider, we recommend contacting the appropriate local organization or tenant advisory service, as they can provide guidance based on the relevant legal framework.
We appreciate your feedback and are sorry that your experience did not meet your expectations.
Kind regards,
James
Easy contact with quick responds
Easy contact with quick responds. Excellent communication and service.
1 May 2026
Unprompted review
Reply from HousingAnywhere
Dear Steffen,
Thank you so much for taking the time to leave us such a kind review!
We are absolutely thrilled to hear that you experienced easy contact, quick responses, and excellent service during your time with us. Helping you navigate your housing journey with clear and speedy communication is exactly what we strive for every day.
We wish you the absolute best in your new home! If you ever need our help again in the future, you know where to find us.
Kind regards,
HousingAnywhere Team
Dream apartment in Milan
Renting a room in this house was absolutely amazing. Not only are the pictures true to reality (which can be stressful when booking online), but the place also offers so much more than I expected: beautiful high ceilings, the authentic charm and unique character of an old Milanese home, while also benefiting from thoughtful renovations that have modernized the space without taking away its original soul.
For me, it was the perfect place, located in a safe, clean, and vibrant residential neighbourhood. The garden is truly a hidden sanctuary in the middle of the city: a peaceful place to relax and escape the urban rhythm.
The location is also ideal: the metro, trams, and buses are all within walking distance, as are grocery stores, pharmacies, parks, restaurants, and everything you might need for daily life, and near the center.
I rented this place for two months after finishing my studies, as I was extending my stay in Milan. Had I found it earlier, I would have loved to book it for the two whole years I spent studying in the city!
Josselyne was a wonderful host: very kind, welcoming, and always available if needed.
Thank you for making my stay in Milan so special!
1 April 2026
Unprompted review
Reply from HousingAnywhere
Dear Hsuan,
Thank you so much for this wonderful feedback! We are thrilled to hear you had such a great stay and a positive experience with your host.
We always strive to ensure our listings are accurate, and it is great to know everything worked out so well for you in Milan.
If you ever need a place to stay in the future, we would love to help you find your next home!
Kind regards,
HousingAnywhere
Scam alert, don't trust who you cannot talk directly with
The site is basically useless as many landlord use external portals to finalize the rent and so youa re basically on their hand,which are everythifn exept friendly. My advise is to rely on "something" where you can actually have some sort of warranty not some online dudes just because you are hurry for a rent
11 September 2025
Unprompted review
Reply from HousingAnywhere
Dear Francesco,
We are sorry to hear about your experience. Our platform is designed specifically to protect tenants, which is why we strongly urge users to always complete their bookings and payments directly on our platform.
When you book and pay through our platform, your first month's rent is securely held by us. We only transfer the money to the landlord 48 hours after your official move-in date. This 48-hour window gives you the opportunity to inspect the property and report any major issues directly to us so we can step in and protect your payment.
Kind regards,
HousingAnywhere
NGB Living made my moving into Germany…
NGB Living made my moving into Germany quite easy. They were considerate enough to offer me a convenient location, not far from my University. The property is quite peaceful, and the Neighbours are quite co-operative and friendy too.
I had many questions during the first day, but the Gentleman was kind enough to wait for me until 7:30 PM, and guided me with the directions too, even waiting for 25 minutes until I read the contract completely.
It's almost been 2 months and I have no cause for complaints. They offer cleaning through the property care manager too.
It feels like home!
13 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Sudhan,
Thank you for your wonderful review! We're delighted to hear that your move to Germany went smoothly and that you felt supported throughout the process. It's great to know that the accommodation's location was convenient, the property has been a comfortable place to live, and that the housing provider was patient and helpful during your move-in.
We're also pleased to hear that you're enjoying your stay and that it already feels like home. Thank you for sharing your experience, and we wish you all the best with your studies and your time in Germany!
Kind regards,
Alina
Never trust this company
10 July 2026
Unprompted review
Reply from HousingAnywhere
Dear Sarath,
Thank you for sharing your feedback. We are very sorry to hear that you feel this way and that your experience with our platfrom left you feeling disappointed. Trust is incredibly important to us, and we take reviews like yours very seriously.
Because your review doesn't include specific details, we would love the opportunity to understand exactly what went wrong and how we can make things right. Our customer support team is fully dedicated to resolving any issues regarding bookings, cancellations, or communications.
Please reach out to our customer service team with your booking details or account email. We are here to listen and help find a solution for you.
Kind regards,
HousingAnywhere Team
Reply from HousingAnywhere
Dear Ouss,
Thank you for the feedback. Creating a smooth, seamless pipeline between tenants and landlords is exactly what we aim for, so it’s fantastic to hear we hit the mark for you.
If you ever need anything else in the future, you know where to find us. Happy renting.
Best regards,
HousingAnywhere Team
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