Very disappointed with Fashionette customer service. I received an incorrect payment reminder (“Mahnung”) for order 200564859, even though I already paid the correct amount and p... See more
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See what reviewers are saying
I love this bag!! It fits my 32cm laptop no problem. The leather is so soft and then inside is a fabric (not silk), very durable. Shipping was fast. However there was way too much packaging, it ca... See more
The bag is beautiful and the design but the quality is very upsetting:( the bag came broken or how would you call it came blemish!
Quality of your product is very good and the order is coming on time I am very happy to have you thank you
Company details
- Fashion Accessories Store
- Bags and Luggage Store
- Beauty Supply Store
- Jewelry Store
- Shoe Store
- Sunglasses Store
About fashionette
Written by the company
Handtaschen sind unsere Leidenschaft und unser Anspruch ist es, auf unserer Seite das bestmögliche Angebot an Handtaschen aller Art zu bieten. Wir sind daher mit allen relevanten Marken und Kollektionen stets auf dem neusten Stand. Unser Angebot an Designertaschen wird von unseren Style Experten persönlich ausgewählt. Wir führen über 24.000 Artikel von über 100 Marken - darunter die begehrtesten Luxusmarken der Welt, viele beliebte Premiummarken, aber auch junge Designer. Ob Prada, Gucci, Michael Kors, Burberry, Balenciaga, DKNY, Liebeskind, Rebecca Minkoff, Furla, Abro, Boss, Lancel, Etro oder MCM – es gibt kaum einen Taschendesigner, der bei fashionette nicht vertreten ist. Eine Besonderheit: Bei fashionette können alle Artikel auch bequem auf Rechnung oder in kleinen Raten bezahlt werden.
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Contact info
Schloss Elbroich, Am Falder 4, 40589, Düsseldorf, Germany
- 0800 2404430
- service@fashionette.at
- fashionette.at
3.2
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very disappointed with Fashionette…
Very disappointed with Fashionette customer service.
I received an incorrect payment reminder (“Mahnung”) for order 200564859, even though I already paid the correct amount and previously received confirmation from Fashionette that an 85 EUR credit would be applied because of a defective bag.
According to Fashionette’s own email from 20 October 2025:
* the 85 EUR credit should have covered instalment 11 completely,
* and reduced instalment 10 significantly.
The correct remaining amount was only 29.75 EUR plus a 10 EUR late fee. I already paid 39 EUR, meaning there should be no outstanding balance.
Despite this, I received multiple payment reminders with incorrect amounts. I emailed customer service immediately after the first Mahnung on May 1st and again after receiving the second reminder, but nobody answered my emails or phone calls.
This has been extremely frustrating:
* first a defective bag,
* then incorrect payment calculations,
* and now completely unresponsive customer service.
I hope someone from Fashionette will finally respond to me here and help resolve this issue, because I honestly do not know what else to do anymore. I have called all available phone numbers, sent multiple emails, and even contacted Fashionette through Instagram and WhatsApp, but I still have not received any response.
I am still waiting for Fashionette to properly review my account and confirm in writing that no further payment is due.
1 May 2026
Unprompted review
Reply from fashionette
Thank you for your feedback.
We do apologise for any inconvenience caused and sincerely regret any dissatisfaction with our customer service.
After checking, we found that your request has already been processed by the responsible department and that you have already received a reply by email.
If you have any further questions, please reply to the already existing correspondence.
Best regards
Your fashionette team
I recieved and email yesterday that…
I recieved and email yesterday that they changed there bank account , i call the customer service today to clarify if they really changed because i recieved an email regarding may montly installement and all of the person said in customer service cannot speak english and very rude to me when i spoked t them, how can they be a customer service if they cannot handle englsih customer service customer and they are rude, the person i spoke was so rude and seems angry because my german is not so good but they should also speak english to helped other customer
22 April 2026
Unprompted review
Reply from fashionette
Thank you for your feedback.
We would like to apologize for the negative experience you had with our customer service.
The behavior you described does not meet our standards, and we are very sorry for any inconvenience caused.
At the same time, we would like to point out that all of our employees are generally able to communicate in English and should be capable of assisting customers accordingly.
We regret that this was not your experience in this case.
Best regards
Your fashionette team
I can’t wait for 3 weeks
I can’t wait for 3 weeks
Refund my money please
This is really crazy
I regret shopping on fashionette
No order shipped or given to ups as they said
No genuine response
Now I want my money back
Refund me I don’t want the order again
Refund my money please
13 April 2024
Unprompted review
Reply from fashionette
Thank you for your feedback!
We are sorry for the inconveniences regarding your order.
After checking we were able to recognize that our responsible department has already contacted you by e-mail.
Also you were already informed that we have asked UPS for a full investigation regarding your order.
Please note, that investigations might take up to three weeks to complete.
As soon as our responsible department receives more information from UPS, you will be informed by email.
For further questions we kindly ask to reply to the already existing correspondence.
Best regards
Your fashionette team
Good service
3 October 2023
I bought for my sister she loves it
16 June 2023
Its so nice 😍
17 September 2023
Beautiful pieces of jewellery
Beautiful pieces of jewellery , reasonable price. Quickly delivered. Decent pay rate.
7 September 2023
It's the second time I order these…
It's the second time I order these shoes from Fashionette and it's always fast delivery and great prices.
25 August 2023
Very good experience
Very good experience! The item was sent very quickly and it corresponded to the description.
19 August 2023
Very beautiful and nice l love it
13 August 2023
War alles in Ordnung
11 August 2023
it's not the first time you've sent me…
it's not the first time you've sent me the wrong product.
24 June 2023
Reply from fashionette
Thank you for your feedback.
We do apologise for the inconvenience regarding your incorrect sent item.
Our customer care team has already contacted you via e-mail.
We are looking forward to your feedback there.
Kind regards
your fashionette team
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