fashionette Reviews 

I don't know if there's someone at Customer Service. They simply ignore all the calls and emails. No answer, no explain, no feedback. Feel like a scam.

1 Order refused to take the goods, they keep my money and I'm still waiting for my refund!

1 order with 2 items, but they only sent 1, missing 1.

I can't reach to them to tell, to explain, to deal with it. What's wrong with this company???

Was a happy customer for 3+ years, but it changed too fast.

I returned two Ralph Lauren belts on 8 January 2025 with UPS (tracking: 1ZCG33179132496911 and 1ZCG33179139114525). Both parcels were successfully delivered and confirmed by UPS. Despite this, fashionette has not refunded me €214.20 to this day.

I opened a support ticket on 25 February 2025 — no response. I sent a formal follow-up on 9 April 2025 — no response. I filed a complaint with the Verbraucherzentrale — still no response.

To make things worse, after my follow-up email, fashionette attempted to charge my card €214.20 again without any legal basis. The charge only failed due to insufficient funds.

On top of all this, my invoice only lists 3 out of 5 ordered items, despite being charged for all 5. They corrected invoice 5+ months later, not sure that it even legally, considering that money have been already charged. But still full ignore about refund.

This is now 6+ months of ignored communication, an unauthorized charge attempt, an incorrect invoice, and a missing refund of €214.20

Avoid this company if you ever plan to return anything.

Update as of 28 of May: After months of being ignored by Fashionette’s customer service. I have now escalated the €156 refund case for my returned sunglasses to Visa for a chargeback investigation.

The return was completed in March, and it is now almost June with no refund, no proper response, and no resolution despite multiple requests and follow-ups. Fashionette currently has both the sunglasses and my money. I strongly DO NOT recommend to buy anything in this store.

Not recommended. It has been almost two months since I returned the sunglasses, which were received by fashionette on March 16. Since then, I have only been told to “please wait”.
According to EU consumer law, the refund should have been processed within 14 days of receiving the return. This deadline has clearly been exceeded, and I have yet to receive my refund.

wow! how do i even begin this.

I have sent my order for refund 10.02 after noticing on the 04.03 my refund wasnt processed yet i have immediately contacted merchant and they advised they need to investigate this with UPS.
Now a month and week later, they came back to me saying

' i hope you understand we wont be refunding your order' - order for £2260 they just casualy wont be refunding.

I have called UPS and they advised they accepted the claim for damaged parcel and paid merchant, now fashionette is saying they havent recevied any money from UPS.

One of these two companies is saying false information but regardless of who- me- customer is currently without refund and i have to dispute this with my bank

AVOID

Delivery was delayed a few days. The new bag purchased had a minor manufacturing defect. The bag was no longer in stock, so I could not exchange for a new one, but as I still wanted to keep the bag they could only offer less than 5% discount of purchase as compensation.

I ordered a pair of axel arigato shoes (in the sale at a great price) in a UK9. The shoes arrived within a week via UPS which was great, no complaints there, however what I received was a UK8. Assuming this was just an accidental error, I contacted customer services to let them know what’s happened. They asked for photographic evidence which I provided (images of the shoe box showing UK8 and the shoe tongue showing UK8). Their team responded stating that it was not a delivery error and their records showed that I had ordered a size 8, so the error was on me and a UK9 is not available. I have since followed up by providing evidence of both the order form and invoice which both clearly show a UK9 was ordered, proving the fault is not with me (no response to this yet). At this point, fine, a mistake is a mistake and I have returned the shoes whilst requesting a refund of the shipping costs due to their error.

However…

Putting this down to an accident, I then ordered the same shoes in a different colour (still UK9), and guess what, another pair of UK8s showed up. I have since logged another ticket complaining about this (whilst also returning them and requesting shipping fee refund), however the fact it’s happened twice within a week leaves me with no confidence in this company and I will likely not use them again if the outcome of the second pair matches the first

after I decided to return the package and asked for a refund, after 2 weeks they gave me a form to fill out because there was a problem with the package during delivery and that it would take a maximum of 3 weeks..after 3 weeks I asked for a response again but they told me to fill out the form again, which I did and replied that I would file a report with the police for fraud. after that they replied that these were threats and that if I had any other questions they would answer me... I see that a lot of people have had problems with them...be careful

Terrible!!! bought a Jacquemus's bag last week in this webiste. Normally I am not the type of person who is complaining about anything with people but I was SO DISAPPOINTED with the product I received! I paid 660eur for this bag (normally it costs 150 eur more in the Jacquemus official website) and basically how the bag looks it is just so disappointed!, First of all, terrible packaging, nothing to protect the luxury bag (like when you buy in a store). Second and worst was that the bag has USAGE MARKS and SCRATCHES, simply terrible!!!! I was expecting something completely different and I have to confess that it is so unrespectful with a customer to even sell those bags for only 150eur less than in the official Jacquemus website. You guys DO NOT deserve to have the right to sell bags online, and I will make sure to let all my connections know that this website is bad. If you want to sell usage bags, of not completely new ones, you should AT LEAST put the prices much down and clarify in the product description that the bag has some usage marks. I wish no one has to face this ever! I was so excited to receive the bag and now I will never again purchase a luxury bag in one of those stores.

IT WAS PERFECT UNTIL MY ORDER IN MARCH!

Since then, I keep receiving Riverty invoices for an item I RETURNED A LONG TIME AGO. Nobody has provided me with a solution. I’ve contacted them multiple times, but I’ve just been bounced around to different teams and departments.

This issue is still unresolved! I am so frustrated because it’s been 9 months, and all I’ve gotten is an increase in collection fees from Riverty inkasso for something I no longer have!

AWFUL PAYMENT/FINANCE SERVICE!!

"I've already contacted Fashionette multiple times with questions about the authenticity of their products, but I haven't received clear answers. I
would appreciate more transparency regarding the sourcing and authenticity of the items sold."

Good price for the item. Wrong item delivered though (by which time the original item was out of stock so had to be obtained elsewhere). Return process long winded and customer services quite slow to reply. Has taken over 6 weeks to get a refund (amount of which is not insignificant) so overall quite frustrating and would not recommend or use them again.

You can find in this shop trendy items and sometimes a good discount., but if you have a problem and you have to return your purchase, you will have to wait… too long. Their return process is inefficient, first they do a verification that took more than 2 week and later they take 14 working days to process the refund. Eventually you will get your money back, but is too slow.

Their customer service is below 0- I have placed an order on 19.06.24 with expected delivery date by 22.06. Since I didn't receive my order I have written to the customer service e-mail asking about an update. Since I had no answer, again I wrote on 25.06 and again on 26.06. Today, 27.06 I have been contacted by mail and they have quoted an email that you was sent to me on 19.06.24 that never reached me that they will cancel the order if I don't reply with some details in 3 days. In the mean time they are not replying to that e-mail they claim they have sent, neither attaching it as evidence. It is obvious that such e-mail was never sent and only today the amount blocked with the credit card transaction was released, meaning that my order was cancelled today after my various attempts of reaching them and asking for update. This is totally unacceptable and very frustrating, whether they didn't have the item in stock or they have double sold it as despite my order was cancelled the item I bought never re-appeared on their website.

Update based on Fashionette's reply: I would appreciate if you could attach the e-mail you are referring to in a separate mail as evidence that you have indeed tried to reach me, since you didn’t do so in your customer service reply. Again such mail I have never received, but in the meantime your delayed customer service reply did reach me. And again if the case is as you claim to be, how come the item I ordered is sold out on your site? If you have cancelled my order, the item should have become available again is my understanding. And furthermore this was my second purchase from you, meaning you already had my contact details from the first one (which was delivered) so not sure what did you needed identification for security details?! As stated for me the item I bought, was never available and you are making up now excuses of why you couldn’t complete the order and you had to cancel it, very un-customer oriented approach.

Terrible return policy. The confirmation of return took almost 3 weeks, and after a lot of emails with the customer service I still have not receive my money back after 1,5 months, even though they write in their site that the return of the money is latest after 14 days of the confirmation of the return. Not true! Very suspicious.

Terrible customer service. Retailer claims that EU and German warranty regulations do not apply to them… but refuses to give any grounds for such dismissal.

Bag handle broke, retailer claimed that they don’t accept any complaints over one year, despite clear legal regulations of 2 years warranty on all sold goods in all EU countries

Horrific customer service.
Due to a glitch in their system, one of the payments didn't go through. They sent me a super spammy email without a proper invoice asking for the payment.
I asked for a proper invoice, never received it.
Then they sent me a new email charging me 50% extra in LATE fees due to their own system error.

The order was delivered by royal mail yesterday
Thank you

MOST HORRIBLE COMPANY EVER!!

I ordered shoes on Sunday with the express service - I paid €14.95 for this. Just received a UPS notification that something went wrong with providing address additions from Fashionette....

I specifically opted for the express option (paying nearly €15 with the guarantee of next working day delivery)... all the customer service can do is send an email to a special department, which may take about 2 days to be addressed.

What a worthless 'solution'. I didn't choose express for no reason, did I?

Never order from here, they can't deliver what they promise. I'm so angry because the wedding is tomorrow and I don't have shoes. What an amateurs. Never EVER order from this company!!!

UPDATE IT GOT EVEN WORSE: 20-03-2024
Today I got the most DISGUSTING e-mail back. SO rude. Saying the package is delivered in time. I already thought they were the most disgusting company with a horrible customer service. BUT IT GOT EVEN WORSE.

Fashionette told me to speak to them in a POLITE voice. And then they told me 'They looked up in the system and the package is delivered'. WELL THIS IS HOW IT TRULY WENT. Spending almost my whole day, contacting Fashionette, UPS and then going to the pickup center from UPS MYSELF.

________________________________________________
Let me tell you HOW it went. And HOW MUCH time this has cost me. Almost a working day, BECAUSE YOU cannot fulfill your promise of next day delivery - with the express service. And then blame me. How disgusting.

Sunday: Email from UPS that it would come on Monday between 11:15 and 13:15.
Monday after 13:15: Stayed at home specifically for this package.
No package yet. Despite YOUR promise.
At the office 14:00: I check UPS: need more information about address. Because YOU didn't provide it correctly.

Call Fashionette at 14:00: to not be answered.
Call Fashionette: to hear that they can ONLY send an email to some department. Which may be answered in two days. For people with an express service, 'the same solution'. Come on, what am I paying for?
Call UPS at 14:45 because I was given NO solution by your customer service. UPS tries to figure out what happened - this call cost me 45 min AT MY WORK, while I had been at home all morning. And you have no direct contact with UPS, WHAT NONSENSE.
Call UPS again at 16:00: request to GO AND PICK UP the package MYSELF.
From Soest - TAKES AN HOUR BY CAR - to pick it up myself at the location in Amsterdam. And then you say: it's all sorted???
AND DO YOU KNOW WHY?
Because I have almost spent a whole working day trying to contact YOU, Then went to UPS because you are worthless, PICKED UP the package MYSELF, only to wait for another hour (!) at UPS because they couldn't find the package.

And best of the best, I needed to let my son stay at daycare, because I needed to drive to the pickup center to PICK IT UP MYSELF.

I should send them an invoice. I stayed home, couldn't work while I was a the office, and my son needed to stay at 7pm at daycare.

DISGUSTED BY THIS PEOPLE AND THIS COMPANY.
Trying to blame it on me.

Do your research, Leoni and all the other stupid people.

Bought a Coach bag for my wife. The bag broke within 3 months with minimal use. Upon contacting the customer service, the rep told me that they can only offer me a minimal discount. When not accepting with the discount, they informed me of "systemic and logistical reasons" to the UK. Fail to see how that is my problem, but I am still trying to get a repair or refund from them for this faulty product.
After posting this review I received a fast respond and I was able to return it to them to have it repaired. I returned the package on 26 March and I am still waiting for an update/response. It has been over 9 weeks by now...