GR

groan

United Kingdom

Reviews

Review of Medivet


Rated 1 out of 5 stars

DANGER: don't use Medivet!

I have just paid the last instalment of £1200 they charged me to keep a cat in for the night, administer pain killers and do an unnecessary ultra sound. If I had had another £3000 they would have amputated my cats tail. As I could not afford it they made me feel so bad it made me ill, telling me she could die or have all kinds of terrible suffering. The next day I saw an honest and experienced vet, he told me that it was just a pulled tail and it would heal without any vet intervention.
I am writing this review today as I am free of this place and my cat's tail is after about 6 weeks, now healed and standing up tall when she is doing zoomies etc! If I had listened to the disgusting vets at Medivet I would have got in debt that I can't afford as an OAP and my little cat would not have a tail.

19 August 2026
Unprompted review

Review of Cookology


Rated 2 out of 5 stars

Rubbish products.

I bought a fridge and a counter top freezer, both were very disappointing. The fridge shelves can't be changed to accommodate things of different heights, the ice box only freezes the lower half of anything you put in it, the bottom shelf has to levels making it practically unusable.
The freezer has a quarter of its size taken up with the boxed off mechanism.

25 June 2026

Reply from Cookology

Hi Gary,

We appreciate you sharing your detailed feedback regarding the refrigerator and countertop freezer.

We are truly sorry to hear that these appliances have not met your expectations, particularly with the fridge's shelf adjustability and the freezer's internal design.

We are looking into these design aspects to understand how we can improve our products for a better user experience.

Jess, Cookology

Review of Morrison Data Services


Rated 1 out of 5 stars

Unreal!

I missed the smart meter reader person that called at my home. He left a card asking me to either phone in to do this or go to web address on the card. I typed in the web address but it does not exist. I phoned the number and an AI wanted a meter reference number that it said is on the card; no number on the card.

29 July 2026
Unprompted review

Review of Audible


Rated 1 out of 5 stars

As soon as I have listened to what I have paid for I am closing my subscription.

I bought a sequel that has only recently been published to the first book I listened to about a year ago, so I needed to recap. I soon discovered that I had best listen to the whole thing again. When I moved from chapter two to three I found that the story had jumped ahead and that probably a whole chapter was missing. I am sure because I can remember exactly what happened in that gap. I contacted them and they removed the title and loaded it again anew, but this missing part remained missing. They gave me a free credit but did nothing about it and gave no explanation as to how this could happen.
I have also had books removed from my library without explanation but it could be political, but I did not get my money back.
As soon as I have listened to what I have paid for I am closing my subscription.

18 July 2026
Unprompted review

Review of Medivet


Rated 1 out of 5 stars

No concern for animals at all.

My cat was hit by a car and damaged its tail. They wanted £1000 just to x-ray it after charging me £1200 just to scan its bladder and give it pain meds. I went to a another vet and he quoted me £230 to x-ray.
These companies and their vets have no love for animals, they love money, nothing else!

6 July 2026
Unprompted review

Review of Vets for Pets


Rated 1 out of 5 stars

No concern for animals at all.

My cat was hit by a car and damaged its tail. They wanted £1000 just to x-ray it. I went to a another vet and he quoted me £230.
These companies and their vets have no love for animals, they love money, nothing else!

7 July 2026
Unprompted review

Review of Cookology


Rated 2 out of 5 stars

Freezer smaller than I anticipated

The freezer I bought is very small as it only has half a shelf on the bottom. I'm very disappointed with this purchase.

24 June 2026

Reply from Cookology

Hi Gary,

We're sorry to hear the freezer's size didn't meet your expectations. We appreciate you bringing this to our attention and feedback is always appreciated.

Cookology Support

Review of OVO


Rated 1 out of 5 stars

Totally absurd!

I got a message whilst topping up my pay as you go smart meter saying that they were about to close their online payment portal. I like to pay via my PC so as it suggested I went to my account to find out the alternatives. After a long time looking around I had found no info on this so went on the chat thing to ask my question. After a considerable time chatting with their educationally subnormal AI I was eventually put through to a human but had to wait in a queue. Once through he asked so many questions totally irrelevant that I said either answer my question or I will look for another provider. The reply I then got was you will still be able to top up online as you have been.
Totally absurd!
In answer to the reply below: I have not had trouble topping up my meter, read my complaint again.

3 July 2026
Unprompted review

Reply from OVO

I'm sorry to read you've had trouble topping up your meter.

Please can your send us an email to trustpilot@ovo.com with your full name, address and postcode, and we'll be able to help.

Thanks,
Dave

Review of Halfords Retail


Rated 1 out of 5 stars

Deranged nonsense just to get a cycle puncture repaired

I tried to book a cycle puncture repair online but it took me to an irrelevant page so I phoned up. The first thing she said was that I would need a full bike check before they would do the puncture so they could try and tell me I needed lots of new things etc. I said I'm only bringing the wheel in and don't need a bike check. Then lots of nonsense that has ended up with my booking a bike check but still saying that I am only bringing the wheel in.

1 July 2026
Unprompted review

Review of Toolstation


Rated 1 out of 5 stars

Dreadful store

Dreadful store, US style fake friendly staff that make you want to vomit.

21 March 2026

Reply from Toolstation

We appreciate your feedback. We are reviewing your comments internally.

If you would like to get in touch further, please email us to info@toolstation.com

Kind regards,

Alysha

Review of BT


Rated 1 out of 5 stars

A company that has digital media services as its main product cannot have a working website

When I first opened my account I chose not to have paper bills sent, they ignored that and sent me paper bills.
I tried to get into my account online to change this but it is impossible due to my having no record of an ID number so I followed the instructions concerning this. Eventually I got into my account where it tells me I have no accounts.
I then try to phone them but they can't take calls atm.
Everything you try to do is ridiculous, a company that has digital media services as its main product cannot have a working website; God help us!

Look at their response, they tell me to do the things I'm complaining about for not working, no one taking calls website up the wall!
When its a bit cooler I will look around for another provider.

24 June 2026
Unprompted review

Reply from BT

Hi there,

Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience. It would be great to help turn things around and discuss what's happened further.

If you give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.

For other ways to contact us, please visit our website: https://www.bt.com/help/contact-bt

Thanks - Rach

Review of Southessexwildlife


Rated 1 out of 5 stars

These people are a disgrace!

This is not the first time I have contacted this organisation concerning a suffering animal that I am doing my best to care for; every time I have been treated like a bad person that is causing more suffering. I have a sparrow that has been caught in a stairwell and bashed itself about. I know that if I take it to a vet they will euthanise it so I have put it in a safe place in a at carrier by a widow so if it recovers it can fly away.
The response from South Essex Wildlife was "Don't you think it has suffered enough, you should have taken it to a vet straight away". I phoned the vet to make sure that I was right and they told me that is what they would do; put it down!
These people are a disgrace!

17 June 2026
Unprompted review

Review of Goggles4u UK


Rated 5 out of 5 stars

Excellent support!

The frames I bought were sold as blue, they do have a slight blue tinge in a certain light, but generally they just look black; not as the image implied.
Support has been immediate and they replaced my specs with no quibble!

14 May 2026

Reply from Goggles4u UK

Hello Gary,

We are sorry to hear that the frame colour did not fully meet your expectations compared to the website images.

After reviewing your order, we can confirm that the selected color was Blue-Grey rather than a fully blue shade. As shown in the product images, the front of the frame carries a blue tone, while the temples feature a grey finish. However, we completely understand that selecting the desired frame color online can sometimes be challenging, as product appearance may vary depending on lighting conditions, photography exposure, and individual screen/display settings.

We truly appreciate your feedback and understand your concerns. Our Customer Support team will be reaching out to you shortly to discuss the matter further and provide the best possible resolution.

Regards,
-Goggles4u

Review of Broadway Candy


Rated 1 out of 5 stars

Deranged communication

I was very pleased to discover this company as they sell products I find hard to obtain elsewhere and that are reasonably priced. Unfortunately, the "Create Account" option on the site does not work properly. As I was filling in my details and had not yet created a password, a pop up appeared asking me to verify myself and options to do this, I chose email and followed the instructions etc. This took me directly to the site and closing the "Create Account" page; therefore I have no password by which to gain access again once logged out.
I went to My Account on the site and discovered that creating a password there was not possible, so I made my order and emailed them explaining the issue regarding the fact I have no password and can't get access to the site. I got this answer:
"We don't have access to your password and are unaware of it. Could you please try logging in and out to check if you can still enter the password or not?"
I asked them to read my opening message again, but they were still unable to process the the information I had given i.e. I have not got a password.
I have had to request that they close my account but they just thanked me for my business.

1 May 2026
Unprompted review

Reply from Broadway Candy

Hi groan, please note that an account is not necessary when purchasing from our website. You are welcome to simply add products to your cart, then enter your name and address at checkout to confirm delivery charges, and complete your order from there.

Review of Goggles4u UK

Review of eBay


Rated 1 out of 5 stars

Age verification method is ridiculous!

I am 66 years old and a craftsman that wants to purchase a pair of quality dressmaking scissors. Can I do this? No, I have to verify that I am not a demented school boy and the only way I can do this is by giving my credit card details, not a debit card, it has to be a credit card and I don't use them. There is no other way to verify my age which is not only very annoying for me but destroying the income of the sellers who need to sell their products. F-ing ridiculous!

10 April 2026
Unprompted review

Review of Mozilla Firefox 3.6


Rated 1 out of 5 stars

Latest Firefox don't bother!

Just started using the latest Firefox; wow its gone right downhill. Pop ups for no good reason, stops you doing perfectly reasonable actions, things like Google maps don't work properly and basically interfering with your activities. Back to the dreaded Chrome again.

11 March 2026
Unprompted review

Review of Scholl UK


Rated 1 out of 5 stars

Compression stocking rip off!

Bought a pair of softgrip compression stockings via my chemist. All correct measurements taken. Within an hour of wearing them I was in severe pain just below my knees, and this part of my leg does not swell up. They were cutting in so bad they were close to bleeding. £18 I paid for this rubbish and the effect on my swelling was no better than a £5 pair of flight stockings.

9 March 2026
Unprompted review

Review of Royal Mail


Rated 1 out of 5 stars

USELESS

Ebay sellers using Royal Mail are a menace! In the future I will not use sellers if their delivery is with Royal Mail; no tracking when it says there is, always late, no warning till the morning it is going to come.
USELESS

6 March 2026
Unprompted review

Review of Royal Mail


Rated 1 out of 5 stars

USELESS

Ebay sellers using Royal Mail are a menace! In the future I will not use sellers if their delivery is with Royal Mail; no tracking when it says there is, always late, no warning till the morning it is going to come.
USELESS

6 March 2026
Unprompted review