Hybrid and disc delivery time over ambitious. Installed hybrid myself - easy - ensure SIM carrier locked in. Overall the update from start to finish was rapid . I'm happy with the cost. Good job... See more
Company replied
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Review summary
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What people talk about most
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The operative I spoke with, Linda, could not have been more helpful. She spent ages trying to find the best package for us. She was very informative, explaining all details of package she offered. Ver... See more
Company replied
Your agent that I spoke to was extremely helpful and knowledgeable. Also - very important - the phone was answered very quickly once I got throught the 'multiple choice' bit. Even more important, Engl... See more
Company replied
Plusnet transferred us to you. Cat couldn't have been more helpful and understanding of my Mum's hearing impairment. She made everything really easy. Very professional and friendly. Thank you BT f... See more
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4.1
Great
41K reviews
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Cut my landline off so I can't receive…
Cut my landline off so I can't receive calls and can only ring out. Absolutely shocking service.
6 August 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Great Customer Service
Quick connection. Through to UK call centre. Customer Service Rep tracked issue quickly and resolved it immediately. Easy process. Happy to recommend.
6 September 2026
Reply from BT
I'm delighted to hear about your quick connection and that our customer service team was able to track and resolve your issue immediately. It's wonderful to know you found the process easy and are happy to recommend us. Thanks Jim. - Jess
Reply from BT
I'm really pleased to hear that you found the language straightforward and the process easy. Thank you for sharing your positive feedback, Gav! - Jess
The operative we spoke to was helpful
The operative we spoke to was helpful, friendly and polite.
6 September 2026
Reply from BT
I'm really pleased to hear that you had such a positive experience and found our team member to be helpful, kind, and courteous. Thank you for sharing your kind feedback, Jo! - Jess
My inquiry was dealt with very quickly…
My inquiry was dealt with very quickly and fast 😊
6 September 2026
Reply from BT
I'm really pleased to hear that your query was handled quickly, Samad. Thank you for sharing your positive experience with us! - Jess
Susan the person I spoke with was absolutely amazing and helpful
Totally amazing service and and advice
6 September 2026
Reply from BT
I'm really pleased to hear that you found our service and advice to be so brilliant, William. Thank you for sharing your positive feedback with us. - Jess
Excellent communication and easy to use
6 September 2026
Reply from BT
I'm really pleased to hear that you found our communication brilliant and the process simple to use. Your positive feedback is greatly appreciated, Justin. - Jess
Excellent and personal service
Excellent and personal service. Thanks, helped me resolve tricky query and found me a cheaper package too.
6 September 2026
Reply from BT
I'm really pleased to hear that you received such excellent and personal service. It's wonderful that we could help resolve your query and find you a more affordable plan. Thank you for your positive feedback! - Jess
I am currently unable to sort out my TV…
I am currently unable to sort out my TV renewal after fixing my broadband renewal. Can't login to the website. My TV deal is going up 66% for this renewal which is ridiculous!!
6 September 2026
Reply from BT
Hi,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
Amazing
Amazing, staight through on the phone. The girl who handled my query was brilliant. Got my Bt query sorted efficiently and with consideration.
Thanks BT
6 September 2026
Reply from BT
I'm really pleased to hear that your query was handled so efficiently and with consideration. It's wonderful to know you had such a positive experience! Thanks John - Jess
Reply from BT
I'm really pleased to hear that you experienced such excellent support from our team. Thank you for sharing your positive feedback with us. - Jess
Reply from BT
I'm really pleased to hear that you found everything straightforward and simple. Your positive feedback is greatly appreciated, Stephen. - Jess
The BT staff online were very helpful
The BT staff online were very helpful.
The problem with not being able to get on to my online account since April was frustrating and I was surprised at BT as a company.
6 September 2026
Reply from BT
I'm really glad our online team was helpful. We understand how frustrating it is when you can't access your online account, and we appreciate you bringing this to our attention. If you give our team a call, we'll take a look into this for you https://www.bt.com/help/contact-bt. Thanks Hilary. - Jess
spoke to an actual person
3 September 2026
Reply from BT
I'm really glad we could provide a personal touch. We value direct communication with our customers. Thanks for sharing your feedback, Rory. - Jess
A Long phone call but we got there in…
A Long phone call but we got there in the end.
Pleasant and helpful customer service staff who sorted a problem and saved me some money.
6 September 2026
Reply from BT
I'm really pleased to hear that our customer service team was able to sort out your problem and save you some pennies, even if it took a bit of time. Thank you for your kind words, Andy! - Jess
The online application was complex and…
The online application was complex and without explanation so I had to phone up. The handler was excellent and explained what 150 meant and what it would provide, none of this was on the online application which is poor. It also meant I had to pay £2.00 more a month!
I then received a series of BT emails one of which was to activate my online account. The link had closed down after a few days but it hadn't said it was time limited. It then asked for my user name and password.. which I didn't know and hadn't set up because its a new account!!
I had to use the "change your password" option which wasted even more of my time. Once set up and accessed there was no indication of what I then had to do. What was the point of all of that then?
I was told at the purchase on the phone I wouldn't need an engineer visit but it says I'll get one but no indication of when. I was told the hardware would come in the post in "about 10 days". Only then if I couldn't set it up I can arrange an engineer.
An unnecessary stressful experience all round
31 August 2026
Reply from BT
Hi Iain,
Thanks for taking the time to leave a review. We’re really sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 1234 150 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://www.bt.com/help/contact-bt
Thanks - Jess
First class service
First class service. The young lady I spoke to was helpfull friendly and had a lovley personality. Ideal for the job she is doing. So sorry I cant remember her name. Please give her promotion asap.
6 September 2026
Reply from BT
I'm really pleased to hear that our guide was so helpful, friendly, and lovely. It's wonderful to know you had such a positive experience, Valerie. Thanks for sharing your feedback. - Jess
Jay was Very helpful in explaining all…
Jay was Very helpful in explaining all about this big switch to Wi-Fi calling and the old copper wire phone system. I decided in the end to switch my broadband and my mobile to BT. MANY THANKS FOR YOUR GREAT HELP IN SORTING THIS OUT.
6 September 2026
Reply from BT
I'm really pleased to hear that Jay was so helpful in explaining the switch to Wi-Fi calling and the old copper wire system. It's great that you decided to switch both your broadband and mobile to us. Thanks Dianne. - Jess
Great Swift service
6 September 2026
Reply from BT
I'm really pleased to hear that the service has been so speedy and simple for you, Alan. Thanks for taking the time to share your feedback. - Jess
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