Debbie Hardy

Just used the site to book a hotel. Pictures looked wonderful, all seemed well..That was until we got to the property. It was run down, dirty and absolutely not as shown on Hotels.com. It should be made compulsory that each hotel should provide up to date photos. If not, be removed from the site. This is the second time this has happened and once you arrive at the venue and fully paid, very little can be done.... Whilst the price's maybe competitive, the information and photographs should be less than a year old. It's misrepresentation, simple..

Won't be using again!
No need of a reply, unless that is you want a reply that concedes no responsibility for any wrongdoing and likes to totally absolve themselves. I don't think the mantra of Terry's is customer service!
Although make sure people you measure and remeasure because the pins that slot into brackets are included in the overall width. Lesson learned but first company I've used that do this! Good news is I've managed to sell it and get some of the wasted money.
Response! 19 August 2026
In reply as you want to make it public knowledge and the public need to be aware of the full facts! Your 'offer 'was for me to buy another blind to receive half the cost of the original blind back only once the new blind ordered and paid in full, the original blind returned at my cost!? The measurements would have been identical? Should I not want this offer, a credit note would be issued to use at a later date, but my faith in Terry's ability to get it right was diminished, so not an option!?. The cost would have been doubled. As for aligning the measurements to the current wooden blind, absolutely not. All measurements were taken in isolation, several times in line with the advice, kindly sent several times. Far from ignoring the advice, as written in the reply, it was followed to Terry's precise recommendations. To add to your claim it was an 'error' by the customer, the length of the blind was wrong too, well over the advised length!??? What is your answer to that? So both width and length were wrong!?
I reiterate, Terry's took absolutely no interest in admitting any wrong doing but as your response is basically designed to ridicule the customer, make the customer appear inadequate and a very mocking tone, its here for everyone to read. Hardly a conciliatory approach.I exercised my right to share my experience and a right of reply to your comments which are designed to make the customer look foolish and unable to understand basic measuring guidance. Shameful!

Appalling customer service and products ! Bought 3 jumpers for Christmas presents and they are unwearable due to their appalling condition. Bobbling etc is dreadful. Fobbed off on the online chat. Visited Worksop Matalan today to show the condition. Managers response" Nothing I can do!?" That was after she and two others giggled in the corner before approaching us! Not in uniform, didn't identify herself and was dismissive. If this is the calibre of management, makes sense there's no interest in solving problems. Also suggest a refresher in consumer rights, the product is clearly sub standard. I wish I could upload photos of the items because she believes that these items after 3 months are showing signs of normal wear!? So if you want to spend £60 on jumpers that only look decent for less than 3 months after occasional use, then by all means buy from Matalan.. Outrageous customer service and staff that find it amusing when Customer is watching them in a huddle to show contempt and no interest in discussing the issue.
13/04/2026
Thanks for the response! Presumably AI generated. You have not addressed the quality of the items. An email where I can send photos of them as you won't allow the ones I added to my review of the jumper on your site would be helpful!? I'm happy to go through this channel for everyone to see how you deal with sub standard merchandise. Plus , under my consumers rights, the product does not meet the criteria and as such , at the least needs a review. I await a response or will this just be ignored. I will update this review daily until contact is made personally to review and find a solution.
14/04/2026.
Message sent again to customer service, still no response although thankfully the photos are now viewable on their site with the review of the product..
15/04/2026
Response from Matalan stating won't do anything, please visit website to view photos and make your own opinion on wether the item is "normal wear" after 3 months. Khaki Quarter Zip Ribbed Jumper.
Plus no contact either about the Manager and poor behaviour
16/04/2026. Being ghosted and now won't reply.
20/04/26. Any communication by email can not be replied to, no one takes ownership and yet again, same response, basically nothing. Refunded one jumper at least. Customer service is abysmal, don't like you to phone and no one takes responsibility...
27/04/26...Made a formal complaint, completely ghosted, no response, nothing. If you want a fair hearing, then Matalan is not the people to deal with..Loaded more photos of the items they think are "normal wear", for a less that 6 month old jumper. All 3 are as bad....Yet only refunded one and are refusing to do the others. Appalling
30/4/26..Made a formal complaint, still no response...Oh and there's no published complaint process. Court seems to be the option
03/05/2026. No response, complaint not being dealt with. I won't be dropping this Matalan. How about engaging with a customer who bought shoddy goods and you are ignoring them??
05/05/26. Still.more of the same! Complaint being ignored and still no refund

Poor customer service ! Ordered a blind 25th January 2026, estimated dispatch date, 9th Feb. Checked the website on the 14th Feb and there had been no update, no contact from 24/7 either. Contacted customer service, that was AI , which is useless couldn't answer my query. Upshot, the material for the order was out of stock and would be until mid March 2026!? So, no one had bothered to let me know, the order was already late and as such requested a cancellation and refund!? Despite numerous emails where apparently I was assured that once contact was made with the production team, a refund would be issued. Today, emailed again and no response, utterly hopeless!!! It does not take nearly a week to get an answer?????Basically, they have my money, I don't have the blind or any real timeline for the refund. My next option will be to raise a chargeback with my credit card company!!? Shameful!
Update: 19.02.26 Still no contact from 24 7, obviously not interested in any sort of resolution! Still no refund!! Still no answers from their warehouse?
Update: 20.02.26: Still no contact about refund or cancellation? Definitely being ghosted!!
Update 9.02.2026. So, anyone ordering around Chinese new year! End Jan to begining of March, Don't expect the orders to be on time, don't expect to be able to cancel order, and , finally get refund?. Was told 26th Feb order cancelled and refund processed. So today, 9th March still waiting. Anyone having issues, easier just get your credit card provider to do a chargeback. DON'T ORDER January TO March!!!!!!!!!??????????

Lady who greeted us was lovely! Offered a drink and piece of cake, which was delicious!. However, we arrived at 13:25 and was not seen until 14:35/14:40 pm and completed our session by 14:53. We were rushed and chap we saw said that it was important that everyone was seen and his attention was focused on that? No real regard for the fact we had been waiting over an hour! Being only 2 people were assessing people's items!? Rushed the viewing of all our items and we were not happy with the overall offer which we declined. Unfortunately, there seems to be limited knowledge of items and is purely about scrap value, their flyer indicates a good knowledge, far from our experience. We were told they were unable to determine the carat of some of the jewellery, so be warned! One watch he said was not worth anything and surprisingly sold today for £77?. Hardly nothing? His interest was constantly diverted to people arriving! I would advise caution when attending these events. If it's a quick sell you want, then ok, if you want realistic valuations, I would suggest seeking alternative venues or establishments, as I had done prior to the event, so had a reasonable idea of the scrap value and that was just the gold jewellery!

Called with a blockage report 18th December as our downstairs toilet was almost overflowing, manhole was almost to the brim! Took an hour to report it!!! Was told it would be dealt with within 36 hours!! So 9 days later and all through Christmas it was left!! Contacted again 27th December and another incident raised with an assurance it would be dealt with by the 28th...One guy arrived to sort but it was the main sewer and required a different vehicle! He stated the first notification was not dealt with properly and hence why nobody came!!!? To his credit, it was all resolved by Sunday afternoon. At last someone who was apologetic, got the situation resolved. Apparently Severn Trent has altered the way teams are assigned and in the main, one person is sent??? The customer service teams are rude, obnoxious and after speaking with Cameron in Coventry, I thought contact with Severn Trent could not drop any lower. Rude, sarcastic, uninterested and would not provide managers full name for a complaint. Obstructive and remainined silent and refused to speak. How childish!! These people are the face and link to the public, disgraceful! If I could change water companies I would. Sadly we are stuck with them

Thoroughly pleased! Good quality and material. This was the second blind ordered. One slight criticism is the lack of information and progress of the order. Just a minor point!!

Very quick process and very easy

Great shoes! From beginning to end really easy process. The slip on sketchers were worth the wait...I had been looking for some time to replace my rather old sketchers. Very comfortable and the price was very competitive. Pavers offered a great product at a very good price. Really happy with my Skechers

Brilliant service! Arrived next day...

Arrived as notified! Wasn't aware it was out for delivery, but, no issues. Polite delivery person.

Fabulous. Good quality and good product.

Parcels were dropped over back wall and contained glass. Nobody knocked at the door( have an eufy doorbell?) .The literature states the item will be delivered at another time if recepient is not home, not just dropped over a wall. Unfortunately there are new delivery people and well below what we are used to, On this occasion there was no damage!

Fabulous product, quick delivery..It's the only pillow that keeps its form, and feels fresh each day. I persuaded my 91 year old mother to try it because she found other makes too firm. She loves how the firmness can be changed. This is the 3rd purchase. All the family now have the simba pillow!!

Visited for some walking boots in the Penrith store. Michelle helped to find the right ones as I was interested in waterproof boots. She was helpful and made sure they fitted well and the ones originally I had chosen were not waterproof . Lovely boots

Cannot fault delivery and the process itself, however, very dissapointing cake. Having purchased this before was not concerned about the taste and standard at all. Unfortunately, the cake had way too many sultanas, cinnamon was very overpowering, hardly any apple and the cake tasted more like carrot cake, not apple crumble cake. Shame because it was for a special birthday and was not what had been experienced before.

DO NOT buy from this company!!!!. They are not UK based, registered address shows Florida. Products are of poor quality, sizing is a joke and material very thin and cheap. Returning items is virtually impossible, customer service appalling and very, very reluctant to refund. I resorted to section 75 through my credit card company, when they were notified of this, refund was rapidly forthcoming. Don't bother engaging with these people, they try to offer all sorts other than a refund and as products are sent from China, Returning is impossible. Be warned, steer clear!!!!!!

Much quicker delvery than expected. Solid chrome drawers and very sturdy. One small issue is the lack of fitting instructions. Being of more mature years, this was a case of you tube voyage of discovery. Can't fault the items...

Although I love the coat, it arrived covered in only what I can assume was cat hair and a great deal of it too..Delivery was excellent but I think the item had been returned and repackaged. Not the usual standard but something that needs to be reviewed.

First order never received, express delivery then issued to collect at local store 8 miles away. Unfortunately, was not able to use item so returned to another local store 2 miles away as stated on the returns invoice. First lady i encountered said she'd never done this before. She spoke to another lady who stated they don't take online order returns.? It very CLEARLY stated on the invoice the options for return having to read the relevant paragraph a few times to her. She was very reluctant to accept what I
was reading so i handed the invoice for her to read herself as she was annoyed because I was trying to read without my glasses, which I said a few times. Begrudgingly, she eventually took the item after rolling her eyes several times and exchanging glances to the original lady I spoke to. Not sure if they realised I saw, obviously very irritated , they said that the particular store always gets the problems, not sure to what end this comment was made? I apologised for being such a nuisance. Perhaps Lloyd's should make every store aware of the online product returns process. Certainly won't return to the store in question, appalling ladies, manager/pharmacist was in earshot and did nothing...
EDIT UPDATE: Item returned to 3 Market Place , Tickhill, S Yorks 4th July. As of 15th July refund had not been processed as the staff did not bother to find out how to process the refund because they were more intent in showing their displeasure ar being inconvenienced. I contacted customer services who hopefully have now done the refund.