PAVERS Reviews 

331,824
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 110,194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful and attentive when searching for the right footwear in store. Shoppers also highlight the fantastic selection of comfortable shoes, stylish boots, and wonderfully fast delivery services. Many people note that shopping here feels relaxed and stress-free thanks to the dedicated shop assistants. However, some customers also noted occasional issues with delivery delays, communication gaps, or receiving items that appeared previously worn. A few reviewers mentioned having trouble finding correct sizes in stock or receiving products that did not match their expectations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpful, polite, and... See more

Product

Reviewers mention positive feedback about product quality, highlighting comfortable fits, reasonable prices,... See more

Service

Reviewers highlight positive aspects of service, consistently noting that staff members are exceptionally... See more

Quality

People report positive experiences with quality, highlighting top brands and comfortable footwear at good... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always welcomed by friendly & efficient staff. Nothing is too much trouble: can order online & have delivered to store. If not suitable, no quibble instant refund set up. An easy & pleasurable shoppin... See more

Rated 5 out of 5 stars

Amazing service and lovely staff who are so keen to help and assist. We visited the Manchester store from London and first time we ever bought a shoe from here. The entire experience was amazing and I... See more

Rated 5 out of 5 stars

Such a bargain! Found a pair of shoes in my size that were just what I was looking for - and it turned out they had a special promotion that day, with 20% off. Given that the shoes were reduced anyway... See more

Rated 5 out of 5 stars

As a disabled older lady, shoe shopping is difficult. I visited your Stoke shop at Freeport, where a young lady called Jess, could not do enough to help me. Her customer service was not only excepti... See more


Company details

  1. Shoe Store

Written by the company

Founded by Catherine Paver with a £200 bank loan, we’ve been proudly putting comfort and style at the heart of everything we do for over 50 years. What began as a passion for well-fitting, stylish shoes has grown into a trusted family business with over 130 stores across the UK and a thriving online community. At Pavers, we design footwear that helps you look and feel your best, wherever your feet take you. From timeless classics to everyday essentials, each pair is made with clever built-in comfort features like memory foam insoles, arch support, cushioned soles, and flexible materials. With wide fittings and an extensive range of sizes available, there’s something for every foot, every day. We’re also proud to be a certified carbon-neutral company. We’re committed to reducing our environmental impact and giving back through the Pavers Foundation, which has donated over £2 million to charities and community projects close to our hearts. We live and breathe Feel Great Footwear - shoes that bring together comfort, style, and thoughtful design, so every step feels just right.

PAVERS - Your Perfect Style

Written by the company

We’re Carbon Neutral!
Championing sustainability has always been at the heart of everything that we do, and we’re committed to leading the way in changing the future of retail for the better. In 2021, Pavers became the first major shoe retailer in the UK to become Carbon Neutral. Working in partnership with One Carbon World, a global source partner of the UN Climate Neutral Initiative, we are taking a responsible approach for measuring, reducing, and balancing our carbon footprint, as such we are supporting a 21,298-hectare reforestation project in Uruguay.

Making it EASY for You

Save 30% or More off RRP | 45 Day Money Back Guarantee | FREE UK Delivery Over £70 | Contactless Home Delivery | Express Delivery Available

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

332K reviews

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4.7

All reviews

(331,824)

101,239 reviews in the last 12 months

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Rated 5 out of 5 stars

I was looking for a particular pair of…

I was looking for a particular pair of shoes which was out of stock locally, the store l rang gave me the details of a store that had them. I called them to check they had them first & they kindly put them aside for me, tried them on & bought them, it was worth the long drive . Great customer service 👍

4 September 2026
Rated 5 out of 5 stars

Ordering on line

I ordered two pair’s of sandals for the first time on line I found the experience easy and straightforward and I was able to pick them up locally the service was very good and the staff friendly

28 August 2026
Rated 5 out of 5 stars

They make you very welcome nothing is…

They make you very welcome nothing is to much trouble . They don’t push you into anything . There is nothing more stressing than someone looking over you . The shop is very pleasant to walk around . Thank you for lovely staff .

28 August 2026
Rated 5 out of 5 stars

Impulse purchase

Lovely trainers which were in the sale.
Pleasant surprise as they were reduced by another £10!
Staff always friendly & helpful. Attended to right away although busy.

3 September 2026
Rated 2 out of 5 stars

Delighted

Nothing wrong, I got very comfortable shoes for a very reasonable price. I was delighted.
I was in the Falkirk shop, I would recommend some signage out in the car park, as it is within a large garden centre and took some finding, nearly gave up.

4 September 2026
PAVERS logo

Reply from PAVERS

Dear Grant,

Thank you so much for your kind words about your new shoes! We're delighted to hear you found them comfortable and reasonably priced. We really appreciate your feedback about the signage in the Falkirk shop car park and will certainly pass it on to the team to improve the experience for future customers.

Thanks again for your support and recommendation!

Kind regards,

Pavers

Rated 5 out of 5 stars

Very helpful

Very helpful, enthusiastic and positive lady served me and passed on the Sale onto her junior, who was clearly in training. Clearly her influence was being transferred to the trainee, who was also a pleasure to deal with. Well done to both, please pass on my comments to both of them

4 September 2026
Rated 5 out of 5 stars

Great store, lovely staff

Saw the slippers I wanted online but wanted to try them on first. Went to the store and found what I was looking for without any problems. Staff were helpful and when I got to the counter to pay, the lovely lady asked if I had tried them on and was friendly.

2 September 2026

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