Lady who greeted us was lovely! Offered a drink and piece of cake, which was delicious!. However, we arrived at 13:25 and was not seen until 14:35/14:40 pm and completed our session by 14:53. We were rushed and chap we saw said that it was important that everyone was seen and his attention was focused on that? No real regard for the fact we had been waiting over an hour! Being only 2 people were assessing people's items!? Rushed the viewing of all our items and we were not happy with the overall offer which we declined. Unfortunately, there seems to be limited knowledge of items and is purely about scrap value, their flyer indicates a good knowledge, far from our experience. We were told they were unable to determine the carat of some of the jewellery, so be warned! One watch he said was not worth anything and surprisingly sold today for £77?. Hardly nothing? His interest was constantly diverted to people arriving! I would advise caution when attending these events. If it's a quick sell you want, then ok, if you want realistic valuations, I would suggest seeking alternative venues or establishments, as I had done prior to the event, so had a reasonable idea of the scrap value and that was just the gold jewellery!