Daniel Witter

Absolutely disgraceful service.

I closed my account and am still waiting for my £10 refund. It should have been a simple matter of returning money that is owed to me, yet somehow this has turned into a ridiculous and frustrating chase.

It is not about the amount. It is about the complete lack of respect shown to customers. No one should have to keep chasing a company for money that should have been refunded promptly. The delays, the silence, and the sheer incompetence in handling something so basic are infuriating.

A company that cannot manage a straightforward refund has no business talking about customer service. This has been an exhausting, irritating experience and has left me with absolutely no trust in how they treat people.

I would never use this company again and I would strongly warn others to be very careful. If they owe you money, do not expect it back without a fight.

Sort it out and refund what is owed.

Had to sign up to Chargepoint to use the RAW charger at Chessington world of adventures , only used £17.95 of charging yet they charged me £27.95…. Without permission. PayPal case started to recover money. Avoid.

Simple booking process really quick appointment time . Helpful staff who arrived. Really quick fix and I can’t even see it! So clever.

Initial set up and information was promising however the tag arrived and I was rather disappointed by it inferior quality, I then tried to set it up on line and still to this day get a message saying “ somethings gone wrong” no way to contact anyone , emailed them twice to the fake emails from the ceo that arrive daily asking me to sign up , pretending to be between staff in the business talking about me and how important I am
As a customer, it’s
Embarrassing crumb , get a grip. Your a faceless company with zero customer service skills/options , other wise this would easily accessible via your website under contact us , which it’s not , clearly hidden for this very reason , with nothing to show for it accept my inbox rammed full of pointless nagging emails from the CEO and co founder , early all
Bot made , this has put me Right off using you. I’m sure I will get the “ I’m sorry we’ve sent you a message “ reply on here to show wiling but it’s too little too late.

Avoid.

Terrible . Order was wrong as I spotted a typo on order , so emailed to cancel got a reply straight away from someone which was great BUT the second refund was asked for radio silence and still is. PayPal dispute started.terrible service.

Never used before , quoted £30 offered £8 mildly annoying bargained over email and came to a good compromise . Happy with pay out swift easy postage and free.

Having completed a survey Arun credited my account with the £5 bonus immediately super friendly helper from an amazing company been with fuse for over 3 years now cheapest on the market and so so so helpful!

Ease of ordering superb price , only feedback is regarding pay in 3 , if delivery is some time after payment , the first payment is then delayed and comes out closely followed by the 2nd payment which could be in same month. All other pay in 3 are one month apart. I’m assuming this is down to the price being adjusted based on delivery of the correct amount of fuel?

***** UPDATED REVIEW 10/02/26 , Uswitch emailed me personally regarding my review below to resolve my issue. Margo the CSA was friendly and wanted to get back the customer they lost. Having sent them the evidence of my use over the period of the promotion it was apparent that they had made a mistake and quickly refunded me what I was due. Im really grateful they listened and I hope they take away from this the clear apparent issue faced during this promotion with several people all posting the same. Thank you trust pilot for making this right.


Original review - I was given “average” earning as apparently you can’t connect to my meter, funny how Hypervolt can , fuse can , my phone can…… so ended up spending more than I was actually given for “free” utter con , I expected more from Uswitch , really disappointed.

I ordered my Hypervolt Pro 3 directly through Hypervolt, and the whole process was effortless. Ordering direct really showcased the brand’s premium quality — the charger looks fantastic, feels solid, and has a sleek, high-end finish that complements the home perfectly.

Elecology, Hypervolt’s preferred installer, were brilliant throughout. Sam made the quoting and scheduling process simple, even helping me apply my federation discount with no fuss.

On installation day, Dave and Dec arrived early, friendly, and professional from start to finish. Their workmanship was spotless — quick, tidy, and precise. They took the time to walk me through the app setup and explain everything clearly.

A truly smooth, stress-free experience and a top-quality product. Massive thanks to Hypervolt and Elecology — highly recommended!

I ordered my Hypervolt Pro 3 directly through Hypervolt, with Elecology as the preferred installer — and the whole experience was faultless.

Sam was brilliant via email, making the quote and installation plan effortless and even helping me apply my federation discount quickly and easily.

On installation day, Dave and Dec arrived early, friendly and professional from the moment they arrived. They went above and beyond to help move a few bits for better access, and their workmanship was immaculate — quick, tidy, and absolutely spotless. The charger looks fantastic on the feather boarding, and the finish is first-class.

They took the time to walk me through everything afterwards, from setting up the app to explaining how the breakers work. Their friendliness, attention to detail, and pride in their work really stood out.

A diamond pair of installers and a genuinely smooth, stress-free experience from start to finish. Massive thanks to the whole Elecology team — highly recommended!

Booked tickets to see a film with children, my wife was then taken to hospital gravely unwell and kept in , emailed Cineworld with my plea and not even a personal email got a stock reply which was terrible. So annoyed and won’t return

Daniel 4349 the technician was great , he has been out to me
Before and remembered the car. Nice guy helpful and nothing was too much trouble. Thank you so much for sorting my recovery so quickly. Hope I don’t see you again 🫣

Super easy claim on warranty , no quibbles over the phone booking it in , engineer arrived diagnosed issue , parts on the van in readiness and repaired and tested in less than 20 minutes unbelievable so impressed thank you

Been with fuse nearly 8 months now and saved a mint compared to sse who I was with , had a new meter fitted, and new in home display the team at fuse are relentless helping out on the in app chat I have a reply with ten mins when I have a issue , Navya , mridul , Abbie , lakshay to name a few have been so helpful! Navya set up my home display remotely today was so simple I never had to leave my seat!!!!, it’s technically personal customer service without a phone call , thank you so much.

Quick , helpful , reliable and friendly as always , we trust dpd over all others without compromise.

Quick and easy booking system , found Anis my mechanic he was great , polite smart and keen to help , work conducted quickly and returned car clean and tidy thank you. Would use again without question

Update 28/4/24 just over one year later I’m having to replace my discs and pads again clearly used poor quality stuff , refused to entertain any kind of recourse , pads and discs should last more than 8419 miles or 13 months, and yes I’ve had the car checked there are no sticking issues. Utterly useless

i was originally with EE, but price hike meant a shop a around , lyca appeared to be good value for a uswitch 100gig tariff so ported two accounts over , this is where i wish i did not, signal cutting out mid call, messages not sending, imessage sticking on sending, calls taking over 15 seconds to connect, drop outs. i complained lyca called and promised me a refund , nothing happened , emailed another complaint , nothing happened , ive now joined O2 porting over tommorow , id rather pay two contracts than stay any longer! AVOID!

First time I’ve used you , reason for four stars is I had no warning or pre notice of the delivery or updates since the order , during the order process you ask if I want notifying I said yes , lucky I was working from home to receive delivery and unlock gates etc. that said quick delivery really good price and quality supplier for this delivery (certas) thank you 🙏🏻

I’ve been with BT over ten years now for everything , my broadband FFTP has been amazing but is now over £87 per month , my contract is up so contacted bt to see if any loyalty exsisted , rather than offer me the price promise as part of my halo3+ package I was insulted with a £10 discount over 24 months , new customer was over £40 cheaper! But then argued the fact that other companies did not do this or can’t do that which i found really childish… I’m not sure what’s happened BT , your loyalty retention is horrendous so I’m sorry to say I’m going. I’ve given two stars on the basis that service I’ve had for full fibre has been great , you lost 3 stars for your ego and ignorance