Martine Rundle

Hello Martine,

We understand how disappointing this experience has been, especially when your concerns have not been addressed. We would like to investigate your case and review the communication history. Please contact our customer service team with your order details so we can look into this further.

Hello Martine

We’re very sorry to hear about your experience and the long wait for your order. This is certainly not the service we aim to provide. We also apologize for the damaged item and the lack of response to your emails. Please contact our customer service team again so we can look into this matter and help resolve it.

Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience and that we were able to exceed your expectations with regard to the waiting times for your appointments. If you have any other questions or require further support, please don't hesitate to reach out to us.

Wishing you all the best for the future,
Emily

Hi,

Thanks for taking the time to give us some feedback.


We’re sorry to hear that despite paying for next day delivery, your order did
not arrive on time. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.


I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 


If you can reply to this our team would love to get to the bottom of this issue
and help you further. 


The situation you’ve described is not the type of service to expect when
shopping at Studio.


Kind regards,
Studio Customer Services

Thank you for your 5* review.

Regards,
Sam

Hi Martine, thank you for your comments.
Trust pilot is for people to review us as a company and not for product reviews. There is a product review aria on our website so people choosing products can see what other people think of them. You said our customer services was good so it would have been nice to receive more than 2 stars.

Dear Martine and Matt,

Thank you for writing a review on your experience using Cudoni. We are very sorry that your experience on this occasion was not as you had expected.

We always ensure that valuations are sent to our clients within 10 business days of us receiving the items. I am deeply sorry that your valuations were delayed by 2 business days on this occasion. Unfortunately our watch specialist contracted Covid-19 which meant there were some slight, unforeseen delays with authenticating the pieces.

In regards to the valuations on the watches, I can see that you chose to accept an Instant Purchase offer rather than selling on consignment with us. Instance Purchase quotations are lower than the market value of the watches as we purchase the items from you outright and take on the inventory risk ourselves. We always recommend choosing the consignment option with us where you prefer to wait for us to sell items on your behalf at market value.

We pride ourselves on delivering exceptional customer service to clients and keeping communication clear and concise. I am very sorry that we had delays in our service on this occasion. I can see from your account that you have since spoken to a member of our team who offered you a gesture of goodwill as an apology for the slight delay.

Please do feel free to contact us should you have any further queries.

Kind regards,
Ashleigh