Vision Express Reviews 345,403

I was having trouble with my eyes, they had become excessively scratchy, dry and light sensitive. I was given an appointment within a couple of days. My appointment went very smoothly and on time. I h... See more

Easy online booking, got there a bit early but the eye test started straight away. A wide range of tests, all explained clearly and carried out carefully and professionally. Best of all, no pressure t... See more

Very easy to book appointment having been reminded that I was due a visit. Very professional staff and a very thorough examination lasting almost 90 minutes. Selected new glasses and I did have an iss... See more

Alan McLaughlin quickly diagnosed an ulcer on my cornea and arranged a same day hospital appointment - on a Sunday. He then followed up that evening to see how that went and was very reassuring... See more

Staff very professional and knowledgeable, in particular Zineb in the Manchester Arndale store. Latest state of the art equipment making quick work of the eye test. Only negative is that there wasn’t... See more

The testing & optometrist were brilliant. If I could give 10 stats I would for them alone. However, only 1 negative was at the end where I was recommended by floor staff the different types of lenses.... See more

Had a bit of a wait to be seen at reception as all staff appeared to be busy. The consultation itself was handled very professionally with the procedures explained as they were performed. Wasn't pre... See more

Exceptional service in every way. I have great confidence in the staff at Vision Express, West Bridgford. Lovely new building but I always believe it’s all about the people in it. Amazing selecti... See more

Maariyah at the Stratford Westfield vision express was so amazing!! She made the process of me getting used to putting in contacts very comforting and easy. The other staff whose name I didn't get -... See more

Friendly staff but seemed unorganised. Told I needed to be monitored for eye pressure, come back in a year... actually referred via GP to Opthalmic Company. Also found out on that referral that 1 test... See more

Eye tests were very thorough. I was there for a driving licence renewal eye test. Optician was very pleasant and thorough. At the end I asked for a verbal summary of my vision and was told there had b... See more

Elaine McLure optometrist at Tesco Irvine is a person who makes your visit feel that you matter She is the ultimate professional in her work and still manages to be very human a great achieveme... See more

Great experience as always from the initial assessment to the eye test and then getting new glasses. All the staff are very knowledgeable and genuinely care that you get the right glasses. They don't... See more

Easy enough to make an appointment. The counter staff were pleasant but the opticians staff were brusque. Few smiles and few please or thank yous. Following my prescription the desk staff seemed too b... See more

Olivia Ambrose (Canterbury branch) is lovely. Very thorough, patient and friendly. She makes the whole experience of having an eye test pleasurable! Helpful staff. All I would say is that it would be... See more

I couldn't get on with varifocal glasses, just took them back not lots of questions just simply did as they said they would, & ordered replacements, also allowed me to change the spare pair to new rea... See more

Popped into Vision Express because my eyes wouldn’t stop watering — turns out they were just crying for help! 😂 Amira gave me the most thorough eye test ever (I half expected her to find my Netfl... See more

Bradley Stoke (inside Tesco Extra). Easy to make an appointment and staff very attentive. Rubi, the optician, was thorough with my eye examination and contact lens check. She explained at each stage w... See more

As always, timely and pleasant service from the Exeter Team at Vision Express. Judith was my Optometrist on this occasion and was very informative and put me at ease. I was a little nervous this time... See more

I hate going to get my eyes tested but this was a joy. From being greeted as I arrived through the initial screening, the eye test and the selection and purchase of my glasses the staff were kind, inf... See more

I would recommend vision express to friends and family. The staff are friendly and attentive when you walk in. I saw Theresa one of the optometrists who was very kind and friendly when conducting my e... See more

The staff at all levels were polite and attentive to my needs; this visit followed having a pair of glasses unsuitable for my needs, and having them rectified. There was also the lost appoinyment with... See more

Vision express in Loughton will always be my first choice for eye tests. Kheelan has been my optician for many years, he is friendly and very thorough. Always provides a positive experience. The staff... See more

I arrived early they acknowledge i turned up for my appointment, asked me to go thro to seating area for first part of the eye test ,gentleman was very polite, then waited for next park the actual res... See more

Staff were brilliant as always, and the new store in Loughborough is modern, clean, and bright. My only concern and the reason I rated my visit 4 stars is that the chairs in the waiting area are too... See more

Very good experience. They were very thorough with my eye test and only charged me £25.00 which I think was excellent considering they spent over 30 minutes testing my eyes. Although I needed new gla... See more

Great service from the Brecon branch as always. Referred me to Hereford Eye Hospital as an emergency due to not being happy with my symptoms and imaging during an eye test. Turned out to be a tear in... See more

Very polite and friendly staff and a very thorough exam. The optician explained everything clearly and double checked one of the eye exams, very thorough. The only thing that's was slightly disappoint... See more

It was easy to book. Staff contacted me prior to my appointment to ensure they were ready to meet my needs (this did become a little tedious when another member of staff called and asked the same qu... See more

Very warm friendly people who are knowledgeable about their product and service. The only negative is that the company does not recycle old glasses. This seems at odds with current trends and policie... See more

Market Harborough personnel very attentive, eye test thorough. Rapid diagnosis of need for cataract surgery. Quick to pick up problem after cataract surgery, very prompt referral to hospital. Can't... See more

Excellent service Daniel explained everything to us. The young lady who sorted out my new glasses, was very pleasant and helpful . Wonderful service from those involved, a BIG THANK YOU

Been using Vision Express for few years now. Always receive Great Service. Staff are lovely & friendly. Very Professional. Definately recommend

Excellent service from Vision Express West Bromwich. Easy to book an appointment and friendly, knowledgeable and helpful staff at the store made sure you left happy. Highly recommended.

The staff at Huddersfield were fantastic, went above and beyond to sort out my problem. I was having problems with a new pair of glasses, which they resolved. Would like to say a big Thankyou to the... See more

Matt Black was particularly helpful and diligent in helping me ensure I had the best possible glasses. Thank you to him and the rest of the team. Highly recommend.

Excellent service, nothing was to much for the team , helped with glasses , never pushed me into expensive ones , only bad thing I can say is wait time for glasses to be ready

Very polite and helpful staff in the Havant branch in Tesco, patient when I was deciding on what glasses I wanted to buy… no heavy sales pitch.

My sight test by Trevor at Whiteley Village store was comprehensive and he took time to explain issues I asked about. I have now ordered new specs.

Chloe in your Taunton store was excellent. We were lucky to have her when ordering and collecting my daughter’s first pair of glasses. Really great service . Thank you 🤩

Straight in and out no messaging about. Excellent service. The girl who served me was brilliant saved me a lot of money. Will not use anyone else from now on only Vision Express

Excellent service from Christopher as usual, i have been using Vision express Bedford for nearly Twenty years,i have working closely with Christopher , his knowledge is outstanding, and he is very... See more

All staff at the gainsborough branch are very knowledgeable and helpful. Vision express have been looking after my eye health for over a decade and i would not trust anywhere else. I am always confide... See more

Emma was excellent at the Balby branch. Unfortunately there has been inconsistency of service up to this point. On the whole the service has been excellent depending on who you see and how busy it is.... See more

I went into your Doncaster Frenchgate store today after an unsatisfactory experience elsewhere where an inaccurate prescription was given to me and poor customer service. In Vision Express today the... See more

First class service from start to finish. The optician was very informative and helpful and the lady (apologies forgot her name) was extremely helpful in choosing my glasses and going though the whole... See more

I arrived on a very wet afternoon and was met by one of the staff who took me through to the initial tests area. She kindly hung my coat in a warmer room to dry out. The appointment was in time a... See more

I recently visited Vision Express in the Dundee Overgate for an advanced eye test and to order new glasses — my first time using them. I was first seen by Sophie, who carried out the advanced... See more

I really liked the consultation with the gentleman. The only thing is that when I walked in it smelled of food and as I get quite nauseous due to my health it is something that personally I didn't li... See more

The optician was great. I do find that the people serving afterwards can be very inexperienced. The lady who served me was great but clearly nervous and new. She wasn’t entirely sure what lenses I sho... See more