Specsavers Reviews 

The staff were well organized
They spoke with politeness
They treated me well
To summit up they all did their job well.

Staff tells you what's happening step by step optician same brilliant.

Great service from start to finish with close to no waiting times. A big thankyou to Maaha for sorting an appointment out,keeping me updated and for the glasses collection also.

The attention given to me on my arrival, i was very happy with the service i received.during my eye scan and test, was able to discuss my situation and every was explained to me and and i was also called later in the day to update me on an issue with my eyes after being checked.great customer service and helpful staff⁹⁹

I’ve visited the Specsavers Bradford Five Lane Ends branch several times recently with my daughters, and on every visit we received excellent customer service.

The staff were incredibly helpful, friendly, honest, and knowledgeable. They took the time to understand what we were looking for and gave us genuine advice when helping both myself and my daughter choose our frames.

The collection visits were just as positive. The whole team made us feel welcomed, valued, and reassured, and we were made to feel confident that we could return at any time if we had any questions or issues.

Overall, it was a consistently great experience for all of us, and I would definitely recommend the Bradford Five Lane Ends branch to others.

The optician was very professional, friendly and helpful. Suni in the Horley branch spent a long time with me choosing my glasses and explaining the lense options and later being helpful when I wanted to make a change.
One out of four pairs was not right when I collected and again the team were patient and helpful.

Brilliant staff and products from start to finish and great prices too.

Great staff, excellent communication and explanation throughout examination by Maddie. Very helpful choosing lenses….thank you Nikki! Overall a very easy, no stress experience.

Easy to get to . helpful staff.

Very quick and efficient. Friendly staff

Always a great experience. The whole staff are very good and I wouldn’t go anywhere else.

Unfortunately this Specsavers manager appears to have no interest in keeping customers. I have no complaint against the general staff

On 22nd June I attended my appointment at Specsavers in the city centre to collect my glasses paid for 3 weeks before. They could not be found. I was assured of a call that day to clarify the situation. No call came so after 24hrs I sent an email to the manager.

After 2 further days I actually had a call from a member of staff stating that they were in dispute with the supplier, and had ordered again and would take a further 3 weeks. They also stated I would also be given another pair with no charge by way of apology.

When I attended to collect, the staff member only found one pair. She eventually stated that they were likely to arrive the following week. I sent the manager an email 2 weeks ago making further query and advised of my impending feedback and asked if he could comment with any mitigation. I have not had any response at all.

Having been with them for nearly 20 years and even spent £3000 at his branch for a hearing aid the week prior to paying for these glasses I find being totally ignored unforgivable.

Good communication. Friendly staff. Fair price. Would definitely recommend.

All staff kind and helpful

New glasses work! Look good! Honest fair price not trying to sell me unnecessary extras.

Visited to collect new glasses. Gentleman who served me had a poor attitude. He did not even clean the markings off my lenses before he gave them to me to wear. I was not in the chair for two minutes only asked if they felt ok but did not look how they sat on my ears. Not the response that I expect from Specssavers.

Very pleasant staff. Really easy process from start to finish.

I have just gave you 5 stars, isn't that enough

Easy to book an appointment on line and then reminded of my appointment nearer the date. Everyone was welcoming and eyesight examination was excellent and I was informed throughout what each test was for. Helped to choose new glasses and excellent service when I went to collect them and made sure they fitted perfectly.