chatr mobile Reviews 

So my friend lost their phone and I found them to try to find a resolve and speak with an agent. It will only let me speak with their Chatbot and install the app, even though we don’t have a phone with the number on it.the worst

This is the absolute worst (non) customer service outfit out there. Run.

There was a charge on my card from Chatr. Which is weird cause I do pay as you go. It was the exact amount of my monthly plan. But I had no service. When I emailed them about this, they said after 6 days of no information that my card was used for another account. First how’d they my card number if it was for your site. Basically I don’t get my money back or a service. There customer service email is absolutely bullshit. This is a horrible company and they don’t care about their customers. Your information will be should and used if your use Chatr!! THEY GIVE YOUR BANK CARD NUMBER AND INFORMATION! DONT TRUST THE SITE

Great service and I watch 4K videos without it stopping never had a dropped call I've even done Wi-Fi calling as well as tethering so I don't know what everyone's complaining about I have had zero issues other than auto pay but I just buy a top up card off the internet and have no issues so I do recommend this company to people

Cancel auto-pay while I come back from another country. Thanks for never notifying me...

I do not know about the company. But, I would like to comment about the Agent Mehak who helped me and my wife when we visited the store. The previous agents did not inform me about the most economical plan that Chatr mobile has.
I am a senior citizen and looking for the most economical plan since I also travel a lot. Mehak informed me about the yearly $149 plan which saved me a lot of money. I am grateful to Mehak for taking the time to explain to me about the $149 plan.
Thank you Mehak and may God bless you and make all your dreams come true.

Review of Chatr Mobile
I am thoroughly disappointed with Chatr’s customer service and prepaid plan policies. The whole point of prepaid is flexibility — some months I can afford more, other months less. Yet Chatr charges a $5 fee just to change my plan. That feels like a cancellation penalty, something usually reserved for locked-in yearly contracts. Where is the freedom that prepaid is supposed to offer?

Yes, the plans look cheap on paper — calling, texting, and data bundled at low rates. But the reality is frustrating. I’m forced to choose between a decent phone/text plan and terrible internet. Hotspotting my computer is nearly impossible with constant interruptions, dropped calls, and delayed responses. The service is unreliable, and customer support is no better.

Agents are clearly undertrained, relying on scripts or translation tools that leave issues unresolved. One week a problem is fixed easily, the next week I’m told it can’t be solved, shuffled to a supervisor, and promised a callback that never comes. It feels like problems are just passed around until customers give up. That’s not support — that’s avoidance.

To make matters worse, prepaid customers are treated as second-class. Why can’t we buy phone insurance? We break our devices too, and should have the right to pay for coverage. Instead, we’re left with bare-bones service and no options.

Chatr is owned by Rogers and uses the same towers, yet the quality is far worse. And honestly, none of the major prepaid providers — Rogers, Telus, Bell, or their sub-brands — seem to care about offering decent plans, phones, or customer service. We, the customers, are not just numbers. We fund these companies with our fees, taxes, and device purchases. We deserve better.

Enough is enough. Chatr, do better. Stop seeing people as stepping stones to profit, and start treating us as the shareholders we truly are — the ones who rely on your services every day.

This was a disaster. Bought a sim and a data package at the airport in Montreal. Connection was there, but for 1 minute. Probably an error in activation. It is impossible to reach support. To open a ticket, they send a code, but obviously this is not received when the connection does not work. An email to support at chatrwireless.com is rejected. They can only be reach by snail mail. It is just money thrown away.

this is a shit company, DONT use them. zero help, cant even talk to a person. they gave me a pin that doesnt work and they just kept the 40 bucks. no refund for a pin that doesnt work? how can i get a confirmation message when im trying to set this plan up?? waste of money they are crooks

I was in a panic today when I went into your store at 1818 Eglinton west . Goku took care of the problem within 5 minutes ! He replaced my SIM card and had me back up and running ! Due to medical issues I need my phone at all times! Goku truly saved the day today ! I’m very thankful . Excellent Customer Service from someone who an expert in the industry ! Thanks again Goku !
Sherry Simon

Please save yourself the stress of dealing with a poor connection. I am not even able to talk on the phone in my own house, the conversations would simply hang up. The internet connection is almost inexistent. Very poor customer service, they can barely communicate in English. You can talk to them only in person, at their shops. Chatr does not have a customer service office over the phone.
When I travelled abroad, using the Hotel's Wi-Fi, they charged me $70 because apparently their service was used. Who would pay, when free Wi-Fi is offered?
I hope you decide to pay a few dollars more and reward yourself with a good connection.

One of the worst experiences. The data service barely works and you call someone and it will ask you to use voicemail services after calling couple of times. They dont even have a customer support service. Its a no go....

I just put more minutes on my card and says I already used all my data man it sucks going with with another carrier

It's impossible to make a simple $10 payment for an add-on for international calls. And to make it even worse, there is no voice call with their customer service, only emails.

Believe the 1 star rating! This is a sleazy subsidiary of Rogers - no surprise there. I was going to go with them and bought a SIM from their store. Found a better deal and went to return it - still new in package, never opened - and they refused to refund it. It's a shame I paid cash or I would have cancelled the CC charge for it.

So, I'll call customer service. Wait a sec, they don't have customer service for non-customers? No phone number, no email, and can't use the web submission form unless you're a paying customer. Called Rogers to complain and they didn't care. Emailed the cell phone "watchdog" which is a joke because it's paid for by Rogers, Bell, Telus, etc. There isn't even a legit government body to complain to. I tried the CRTC and they referred me back to this shill group.

So, stay away from these scumbags - Chatr/Rogers - in all things if possible.

Very poor customer service. Plan Cancellation is hard and no refund on the unused balance. They make it hard to cancel the service and when you have the auto payment options even though you requested the cancellation before the next renewal they delay until the next payment and finally they cancel the service where you end up paying for a month without any service as they don't refund on pro-rated basis. Worst Network provider in Canada.

I made the biggest mistake of changing phone plans to Cahtr. The retailer tells all the good stories until they change the plans, and when any issues since after they will not help with anything but ask me to contact customer service.
There is no customer service number to contact, and they will reach you by email. And every time they reply to your email with a different person who repeats the same things over and over.

Bought an eSim for my son who is on a school exchange in Canada for five months. eSim wouldn't activate (might have been because we tried while still overseas), OK, no problem, can understand that (although not had a problem when done this for eSims for the US and UK). The original QR code then expired after a few hours. The only way to contact them is to raise a support ticket online (with no record sent to me either!). Did that immediately and followed up after two days. Now three days later with my son in Canada and needing to sort out a local cell I've heard nothing. Mistakenly enrolled in autopay for future months but to register an account and access payment details / make changes / cancel requires a verification code be sent to the phone # (which we can't activate).

This company is a joke. Avoid at all costs.

Should have read the reviews before I signed up. Will be contacting my credit card company directly and requesting a refund for services not provided.

It's impossible to call and talk to an agent. the automatic system refuses human interaction. This is bullshit.

I am writing to formally raise a complaint regarding a critical shortcoming on Chatr’s website: the inability to download or properly access call history records. As a customer, having access to detailed call logs is not only a basic expectation, but also a necessity for record-keeping, financial tracking, and in some cases, legal or business purposes.

Currently, Chatr’s platform does not provide customers with a simple way to download their call history in a usable format such as PDF or CSV. This forces users to rely on manual screenshots or tedious note-taking, which is both time-consuming and unreliable. In comparison, most other major telecom providers in Canada offer straightforward access to detailed, downloadable billing and call records as part of their standard customer service.

The absence of this feature places Chatr at a competitive disadvantage. It sends a message that customer convenience and transparency are not being prioritized, which can be frustrating and discouraging for clients like myself who need accurate records.

If this issue is not addressed, I will have no choice but to reflect my experience in online reviews across major platforms such as Google, Trustpilot, and social media. Negative reviews highlighting the lack of accessible call history could influence potential customers, especially those who rely on detailed records for professional or personal reasons. In today’s digital marketplace, reputation is everything, and repeated feedback on such a fundamental flaw can quickly diminish consumer trust and loyalty.

I strongly encourage Chatr to take this feedback seriously and implement a downloadable call history feature as soon as possible. Doing so will not only meet customer expectations, but also demonstrate that Chatr values transparency, accessibility, and customer satisfaction.

I look forward to your prompt response and to seeing meaningful action taken on this issue.