Fido Reviews 

If I could give it 0 stars I would. Worst "customer service" I have ever had to deal with.

I am extremely disappointed with the service. I have tried calling customer service multiple times, and every time I was left waiting on hold for over an hour without being able to speak to anyone. This level of customer support is completely unacceptable.

To make matters worse, I received a bill with unexpected roaming charges. I never made any long-distance or roaming calls, so these charges make no sense. It is very frustrating to be billed for services I did not use.

This has been a very poor experience from start to finish. Between the lack of customer support and the inaccurate billing, I have completely lost confidence in your service. Customers should not have to spend hours trying to get help.

I have dad the worst experience with fido even though I was with fido only for a few days. The customer service is horrible. The ai assistance is horrible. There is no easy way to get support. The website is horrible. All together this has been a horrible experience.

July invoice increased by $4.52 from June's invoice. Found out that they increased my plan by $4.00. Did not receive any notice but they said they send me an email which they did not, I checked. I only had the plan since April.

Ces vraiment de l arnaque faite attention une companie qui et entrain d escroquer tout le monde, on doit bouger metre main a main pour une collection collective, on auccune reponse avec leur système automatisé, auccun problème regler

I left Fido after just 2 months. Signed up for their 80gb plan for 27 and then got a notification that they're increasing the price by $4/month. Price is still ok, sure, but I was happy with Fizz before and the idea that Fido will just change the prices like a bait-and-switch is NOT ok. So, no more Rogers/Fido. I have no trust in these companies.

Really bad service I experienced . Called over the phone due to a problem with my mobile data. Will move service provider asap.

If I could leave 0 stars I would. They are charging arm and leg and there is no way you can get hold of them when you need them - just the automated service that is driving you in circles and then hangs up on you. I'm a Fido customer for 15 years and it's getting worse every year. And of course more expensive.
Unfortunately in Canada a couple phone companies are having monopol and you can't get anything better and they know it. Im extremely frustrated

Astounding amount of time and effort wasted on troubleshooting their dysfunctional systems (website, app, etc.), dishonesty surrounding payment increases, opaque contact system obviously designed to discourage you from getting in touch with a real human. Don't use Fido.

I am writing this review to express my absolute disgust and profound frustration with Fido’s customer service and billing practices. My recent experience with this company has been nothing short of a nightmare, and I strongly advise anyone considering their services to look elsewhere.
Most recently, I was left on hold for over four consecutive hours just to speak with a representative. When I finally connected with staff, I was met with complete incompetence, laziness, and an entirely rude, dismissive attitude. No one I spoke with possessed the knowledge or willingness to help resolve my issue.
Worse than the terrible service is their highly alarming handling of financial information and billing. I contacted Fido regarding an ongoing bill situation. During the call, the representative took down my mother’s credit card information to process the payment correctly. Despite explicitly collecting her card details for this purpose, Fido completely ignored the instruction and charged my personal account instead.
Charging the wrong account after explicitly taking down alternative credit card details is incredibly unprofessional and suspicious. It raises serious concerns about how securely and ethically they handle sensitive financial data.
Fido has proven itself to be a deeply incompetent, poorly managed company that feels more like a scam than a legitimate service provider. Save yourself the stress, the hidden financial headaches, and the hours of wasted time. Do not go with Fido.

If i could choose a negative it would be negative 2 star because even though i am not a customer , the representative was very pushy and mildly aggressive with his assumptions. I have had a few calls from the agent and have been displeased with the way they were trying to bully me into signing up with them without giving me a choice.
Granted what they offer is reasonable, but i feel that being badgered into signing up for something i know ive had problems in the past about ( ex fido customer here) i understandably feel suspicion on the issue of their approach with new customers because of the lack of personable approach is an unfortunate hinderance for their approach.
Just because of how i was treated on the phone by an agent i would not consider signing up.
When i talked to the people at Freedom Mobile, I wound up making 3 different agents laugh rather hard , but it was overall a very pleasant interaction.
Agent 1 laughed so hard he forgot his script and nearly fell out of his chair from laughing
( It was all my fault and im owning up to it all)
Agent 2 was very pleasant and told me about freedom's policy of treating customers with respect and again during the call with him i did make him laugh, had a problem with his microphone automatically muting on the poor guy ( i felt sorry for him)plus when i signed on with them he made a minor error in my name (which was quickly resolved the next day)
Agent 3 in the tech support department ( that advised me on how to alter to correct the mistake i also told about the second agent that had mic trouble.
( which i was thanked for and assured the matter would be looked into for him)

So this being an example of GOOD customer service,
When these guys phoned me they did not introduce themselves properly, nor ask my name , launched into their script to try and sign me on and was not interested in exercising the human connection in between myself and the agent at fido.
Because the interaction between fido and myself was aggressive and bullying to say the least, im not interested in signing on with a company that has very little public relations skills.

This company is appalling when it comes to your ability to speak with a human being. As if this is not frustrating enough, it was recommended to me at my mother’s retirement home to use this particular company. The irony of recommending a company that relies entirely on AI, yet customer service is constantly required, for senior citizens, is laughable. I am tech savvy, and I was outraged about how difficult it was to reach a person when we were having extreme technical difficulties.

Actually, I was so frustrated with trying to cancel the service that I totally forgot what precipitated it: every conversation I had with my mother, there was an alarm going off in the background. A dog would’ve howled. My mother couldn’t handle the noise, and it was horrific. But if you have a problem, there is no human to contact.

And on that note, there’s no human to contact when you want to cancel your service. But you know what? You cannot cancel your service until you speak to a human. You have to set up an appointment to cancel service, even when the phone isn’t working. So if you do what I did, which is get a new company, the new company does not kick in until the old one is canceled. Which means that you cannot cancel the old one until you get an appointment to speak to a person… A week later.

Meaning my mother, a senior citizen who requires a lot of attention, was without a phone for almost 2 weeks.

Do not even consider this incompetent, inconsiderate, thoughtless company that probably fires every human being with every opportunity they get to increase their AI presence.

Trying to call to ask a question. I had to chat with Jack first. Obviously cannot answer then I had to set up an appointment to chat with a specialist that was two days later. What a waste of my time.

@everyone be careful buying phone's at Fido/Rogers. I ask for a new phone after 1 yr my phone battery died out, then i found out my battery has been replace its not even apple battery, its unknown service. Poor costumer service aswel they keep passing me around and they wont fix it.

If there can be a negative score, I'd give it to FIDO.

I just joined them a few months ago, and they already have 2 major overcharges to my accounts due to their human errors.

I called them and setup a call back, and waited for days, etc. Finally spoke to someone, who confirmed all the mistakes and that FIDO would reverse the charges.

I was told to expect some emails from them, and when I got that email, it's simply a mean for me to report it again online, with no place for me to explain what had happened (i.e. their human errors twice!). I reported and waited again anyway. A few days later, I simply got a DECLINE decision, as as far as their reviewer could discern, the charges are legit, but the reviewer who is disconnected from all info I provided to the agent whom I spoke to could never knew that FIDO made human errors in the first place that led to such charges (basically, they offered me free international long distance for 3 months, but their agent likely actually didn't sign me up, so when I did make long distance calls, my bill was very high). Not to mention they also said there would be no setup fee when I signed up, but then there WAS setup fee charged to my account.

FIDO as a company is incompetent, system and process in place for customer support is cumbersome and disconnected. Frustration after frustration!

If it were possible to give less than one star, that's what I would choose. This has been one of the most frustrating and disappointing customer service experiences I've ever had.

I've read many comments saying never to trust Fido representatives because they don't genuinely care about resolving customer issues. As part of the Rogers family, they seem far more interested in collecting money than providing quality customer service. Given the overwhelming amount of negative feedback available online about Fido, it's disappointing that they have done little to improve the customer experience.

I have been stuck with their contract for the past two years, and I'm relieved that it has finally ended so I can switch to a different carrier. During my contract, they contacted me more than 10 times trying to get me to sign a new agreement. However, whenever I needed help, especially with billing issues, they became uncooperative and unwilling to resolve the problem.

Based on my experience, I would not recommend Fido to anyone looking for reliable customer service, service or value for money.

FIDO works hand in Glove with scammers, Customer information is shared with the scammers, I got scammed for 2 IPhones 17 and now Fido is demanding that I need to pay both phones, I have been a Fido customer for 28 years, Fido has no ethics, My wife and myself are Senior citizens, I needed to upgrade my phones and that information was passed on to scammers ,The scammers are Lisa Davis and her associate, Taha they called me on Whatsapp from phone # 1-236-301-8402
Fido is charging me $ 64 for 6 gb and charging my wife $ 64 for 10 gb,
Since we are senior citizens, gone are the days when Fido was a great service provider, now it is managed by a bunch of thugs

Three of us on a Fido plan. Had our own phones. Daughter broke her phone so I went online and got her a refurbished phone that would cost $5 monthly when credits were applied. This is the plan.
Certified Pre-Owned
Samsung
Samsung Galaxy S24
From $43.55/mo*
$5.00/mo
24 mos
0% APR
with Fido Payment Program and Plus plan after bill credit O
Taxes extra | $0 down
Full Price: $1,044.99
I realized the full price was very wrong, you can purchase a refurbished S24 for $400 online but for $5 a month who cares. It would just tie her phone line into a two year contract. Got an agreement email, checked that the monthly phone line price didn’t go up so that was fine, I assumed the cost of the device would show the credits on the bill. Nope. Full price, no credits, adding $48 a month for device. Called customer service person, no help. They have the contract and I agreed so too bad for me. Had the nerve to tell me that $5 a month was just the tax. So dishonest.

This companies business practices should be prosecuted. Surcharges that are wrong, only to be told that they can’t be disputed because they are from a previous billing cycle. Essentially impossible to cancel, with customer service email addresses that bounce back, phone numbers that lead to a wild goose chase of a chain of phone numbers, callbacks that don’t happen, and hold times of 2 hours at best. If you want to damage your sanity and mental health (and maybe your credit score after you run away from the plan because you haven’t won the phone lottery and found the right number), this is the phone company for you!

If I could rate Fido 0 stars I would. You cannot cancel your plan online which leaves just calling- they called me back and ‘couldn’t hear me’ TWICE. I understand I am in a different country now but even my 90 year old grandma can hear me when I call from overseas. When we first signed up we were supposed to pay the $200 joining fee over the next few months but they charged us instantly for that. Anyway, don’t wait your time or money on this service, avoid Roger’s too. 👎