Useless, Non-Existent Customer Service
Bought an eSim for my son who is on a school exchange in Canada for five months. eSim wouldn't activate (might have been because we tried while still overseas), OK, no problem, can understand that (although not had a problem when done this for eSims for the US and UK). The original QR code then expired after a few hours. The only way to contact them is to raise a support ticket online (with no record sent to me either!). Did that immediately and followed up after two days. Now three days later with my son in Canada and needing to sort out a local cell I've heard nothing. Mistakenly enrolled in autopay for future months but to register an account and access payment details / make changes / cancel requires a verification code be sent to the phone # (which we can't activate).
This company is a joke. Avoid at all costs.
Should have read the reviews before I signed up. Will be contacting my credit card company directly and requesting a refund for services not provided.