Morris

I have a pretty extensive booking history with Lufthansa (various OTAs + direct with Airline). Looked for a flight on Google Flights Oojo came up cheapest. Decided to give them a try. They weren't accepting my Frequent Flyer number (Turkish Airlines). No problem, I thought, I could just add it via "Manage my Booking".
Not quite: Oojo left the booking in a state that made it impossible for me to edit it and while customer service was responsive it took me a lot of back and forth to get my data added to the booking. Very odd experience, never encountered this issue before, despite ~50 Lufthansa flights in the past 2 years.

Ich rate dringend von Joe Merino ab. Die beworbene 100 Tage Rückgabefrist entpuppt sich als wertlos, da sie laut Support das Tragen der Kleidung faktisch ausschließt: Eine Mogelpackung.

Noch absurder war der Ablauf: Meine Retoure wurde bereits am 14. Januar als einwandfrei bestätigt. Zwei Wochen später meldete sich der Support plötzlich erneut, um sich über den Zustand zu beschweren und mir grundlos Fotos meiner Kleidung zu schicken. Obwohl ich explizit um Ruhe bat, ignorierte man dies und sendete weitere belehrende Nachrichten.

Statt "Keine Sorgen" erhält man hier chaotische Prozesse und einen Kundenservice, der eine merkwürdige Obsession entwickelt, das letzte Wort zu behalten.

Mein kleiner Hausratschaden wurde schnell und unbürokratisch reguliert.

Awful experience! I refused to accept the parcel as it was a week too late and no longer needed. They tried to only refund 75% to me.

Am 13. Mai habe ich eine Bestellung platziert. Einen Monat später war die Ware immer noch nicht da. Anfangs antwortete der Kundenservice noch, aber spätere Nachfragen nach dem Fortschritt wurden ignoriert. 2 Sterne; da ich zumindest noch Hoffnung habe, mein Geld zurückzubekommen.

The cleaning quality was OK albeit on the higher end (€360 for an empty 3 bedroom house). Unfortunately, the cleaners broke a lamp while they were working here. The company claims to have insurance for such cases but did not pay me. Instead, they shared my bank account details with the cleaners, asking them to pay part of the damage to my account. So far I'm still out of pocket.

I find their handling of this case questionable, both from a liability and privacy perspective. One can only hope they handle bigger damages more professionally.

[EDIT]: My objection is not with the fact that reimbursement is made to a bank account. Instead, my issue lies with the company distributing personally identifiable information (my bank account information) to their contractors. They should reimburse me from their corporate account or use the original method of payment.

Der Laden hat mir 4 Felgen geliefert. Eine davon war nicht das richtige Fabrikat. Es ist unmöglich dort jemanden zu erreichen.

I had an absolutely dreadful experience with the Airalo eSIM App. This app left me stranded in Azerbaijan, and their eSIM proved utterly useless, offering no internet connectivity whatsoever. Their claim of "Stay connected, wherever you travel, at affordable rates" turned out to be a complete farce.

This failure to provide even basic data access left me without the means to get connectivity to navigate via Maps or the ability to reach out for help, putting me in a very dangerous situation where I genuinely feared for my personal safety.

To make matters worse, Airalo's support was utterly unhelpful. They did nothing beyond repeatedly asking the same questions and providing the same copied and pasted answers. It was beyond frustrating.

And to top it all off, Airalo refused to refund my costs, claiming that data had been exchanged, even though no meaningful service was provided.

I implore you to stay away from Airalo at all costs. This was a nightmare experience, and I wouldn't wish it on my worst enemy.

I signed up thinking I would get a virtual credit card. Boy, was I wrong! I just got a virtual account from which I could neither move the money nor make any purchases. Support is incapable of solving the issue. Let's see if the FCA Ombudsman can help...

Mixed experience with Planet Express:

On the positive side, the handling was super fast and efficient. Consolidation and mailout were done in minutes.

On the negative side, the prices are undoubtedly excessive: the cheapest option offered to ship a small parcel to Germany was $77 (FedEx). In comparison, Royal Mail postage to send the same parcel to Germany is £10.50. Unsurprisingly, Planet Express does not offer shipping with Royal Mail. On top of the shipping fees, I had to pay an extra $14 to consolidate 2 parcels.

Ich brauchte einen "Entklammerer" und wurde hier fündig. Das beste: meine Bestellung kostete nur 0,69 Euro (inklusive Versand)!

Ah, Stackry, my trusty freight-forwarding companions! We've been through thick and thin together since 2015, and let me tell you, they're nothing short of amazing. It's like having a superhero for shipping – the Captain America of cargo, if you will.

Now, let's get one thing straight, they aren't the cheapest folks in the forwarding game, but hey, who needs to eat three meals a day when you can have your package arrive in style? My wallet might be on a diet, but my parcels are living a life of luxury!

Picture this: you order something online, and it lands in the land of the free – the good ol' U.S. of A. Now, if you're like me and you live across the pond in Germany, you know the struggle of getting your hands on that precious cargo. But fear not, because Stackry swoops in like a shipping superhero.

They've got it all – reliability, speed, and a customer service team that could charm the socks off a snake. Every time I've had a question or a concern, they've been on it like a dog on a bone (in a good way, not the scary Cujo way).

The best part? They treat your packages like their own. It's like they're saying, "Don't worry, we'll get this to Germany safe and sound, and maybe even teach it a little German along the way."

And when that box finally arrives at your doorstep, it's like Christmas morning all over again. You tear into it with the enthusiasm of a kid who just discovered a hidden stash of candy. And there it is, your treasure, thanks to Stackry's shipping prowess.

So, in conclusion, Stackry may not be the cheapest option in town, but they're like that high-end restaurant you save for special occasions – worth every penny. If you want your stuff to arrive in Germany with all the grace and panache of a shipping ninja, Stackry's your go-to. They've been my partners in crime since 2015, and I wouldn't trade them for all the schnitzel in the world. Cheers to Stackry – the unsung heroes of international shipping!

My local provider charges exorbitant roaming fees in Switzerland. The 3GB package was easy to activate and the eSIM functionality worked well on my iPhone. There was an issue with connectivity dropping half way trough my stay but support helped quickly and efficiently—a great way to save some money.

Ich habe meine Rufnummer zu Mobilcom/Debitel ins D-Netz mitgenommen. Nachdem die Rufnummerübertragung erfolgreich vorgenommen wurde, musste ich eine neue eSIM anfordern. Dafür wurde mir ein horrender Betrag in Rechnung gestellt.

Nachdem ich mich darüber beschwert habe, erhielt ich nur eine dreiste Antwort dernach ich "Herausforderungen bei der Einrichtung meines Telefons" hatte und dementsprechend die Gebühr nicht erstattet würde.

Lachhaft und dreist.

Ordered two identical items: Turns out one was lost by the seller and the other one was the wrong version. Only plus: Got issued a refund for both after some debate with customer service.

After I posted my review, Grandado had the audacity to ask to be rated higher, claiming the customer support department had contacted me first. This was definitely not the case. Had I not contacted them I would probably still be out of pocket.

This is hands down the best packaged picture frame I have ever received. Clearly, best4frames.co.uk know what they're doing. Good delivery speed as well, specifically taking into account supply chain issues are common these days.

Ordered: 26 March, delivered: 9 June

Granted, we're in the middle of a pandemic but 75 days is a bit extreme, don't you think?

"RGB Direct" offered a Bose loudspeaker at a greatly reduced price on the occasion of "Black Friday". Although other merchants offered a similar price, I chose "RGB Direct". This was a mistake, because one day after my purchase, and after my money was collected, "RGB Direct" nonchalantly informed me by e-mail that they oversold and had no more availability. I would therefore not be able to receive the loudspeaker. This was all the more disappointing as the speaker was still sold on the RGB Direct website. Now, however, at twice the original price.
My recommendation to potential customers of "RGB Direct" is to refrain from buying from this dealer in case of time-limited promotions and to buy from the competition instead. Even if it costs slightly more there, you save a lot of trouble.

Bought an Apple iPad 2018 Wi-Fi 32GB from TITB and was expecting a grey import/warranty issues. That wasn't the case at all though. The iPad came in standard Apple packaging with a UK plug and could be registered with mysupport.apple.com, showing a valid purchase date.
Four stars only due to prolonged delivery period (ordered on 17 February, received on 6 March)

Through my employer I am covered by this Company. Recently I had my first insurance claim. This went rather unsatisfactorily: After I had submitted the doctor's bill, a position was removed from my claim without informing me. After that, the insurance company asked for a doctor's letter confirming the treatment took place, as they didn't seem to have confidence the truthfulness of my claim. A further ten e-mails later I was informed that the letter from the doctor that I had provided was not sufficient. The insurance company demanded a confirmation from the doctor by telephone. They informed me, however, that the doctor had to call the insurance company himself, as they only provide "inbound customer service". All these processes seem to be designed in to enable them to wriggle out of paying out legitimate insurance claims.
I have now turnt to the Financial Ombudsman Service to convince them to pay out.