Julia

If I could give them a zero, I would have done so.
They are very happy to keep your money and will give precisely zero service for it. Wanted to have activity report but the interface is extremely user-unfriendly and verges on plainly misleading. I wanted to move money in another currency, their 'help' includes 'explanations' that are absolutely irrelevant for you see in your interface. Their 'help' chat is non-existent: you are sent to AI, and the human agent closes the dialogue in one minute.
I'll take my money from them and never use them again.

I have been gudrunsjoden's customer for at least a decade, but I would not recommend them to a friend now. They have serious issues both with e-support and merchandise quality.
E-commerce: their website is chaotic and often careless (e.g., Swedish text mixed with English). It is not possible to accumulate points through purchasing in different countries, as they all operate independently. On my last visit to their London store, I was promised to get my receipt on email, but it never arrived.
As a part of their advertising, they offer to ‘selected customers’ to prepay for the items from the next collection. In September, I prepaid the items to be delivered January 29. I received neither the order, nor an email when I can expect it. I wrote to them and received an automatic reply with the number of my ‘case’. No human addressed my issue.
The new collection was supposed to be available in London store from January 27. That is, they effectively prioritize the clients who did not (yet) pay over those who already did. You are asked to subsidise the company by paying in advance for the merchandize you have not seen and which they cannot deliver as promised.
Clothes: their technologists do not understand that the ‘recycled cotton’ is not an equivalent of real cotton. It deteriorates much quicker and looks sloppy. I doubt that it is possible to produce a thin stable garment from such a fibre. In one of their cardigans, I had to add a grosgrain ribbon to reinforce the front stretched by heavy buttons. Other GS ‘cottons’ are thick, heavy and unpleasant to wear. They will make you look fatter and move clumsily, something you will not understand before trying them on. Some woollen knits share the same fault.
How ‘ecological’ are the clothes that end up staying in your closet? require professional skills to mend? require circles of exchanges/returns to fit?

They helped me with moving and kept some of my belongings in storage for years. During all this time they were responsible, good in communication and reasonably priced. Having a lot of experience with moving companies, I would certainly prefer them for my future moves. Special thanks to Richard, the manager, for being extremely kind and helpful.

My husband cancelled his transaction on airport ATM being shocked by the high comission rate that they were charging. Then he decided to take less hoping that the comission would be less (it wasn't). Guess what? Both sums were taken from his account. The bank's answer: we checked and he has taken the money.
In sum: they are SIMPLY CRIMINALS hiding behind respectable appearance.

The property owner I booked via them requested me to cancel the booking quoting technical problems. I had the taxi booked to that property. I booked another place via them (a completely unnecessary stress on the last day before the planned journey) and then wrote to the taxi agent asking whether they can bring me there. Received no response, cancelled the taxi booking about 18.00, given that my flight was supposed to arrive after 19.10. Their policy says that I can cancel 24 hours before, so I had at least one hour more to cancel it, but I got the message claiming £14 cancellation charge.

IMPORTANT: they will send you endless emails asking to update your flight time, but they will NOT take into consideration your answer.

Talked to customer support, no effect. Obviously, no compensation for the stress of cancelled accommodation either.

Got email informing me that I will receive and be charged £4.98 (!) for an item I never ordered, not even opened the relevant page on my browser. They added it to so called 'Added by One-Click Pay'. I never authorized the purchase of this completely useless item. There is no way to cancel this 'purchase', not even to complain on their website. DO NOT ORDER ANYTHING FROM THEM IF YOU DO NOT WANT YOUR ORDER PRICE TO BE ENCREASED BY 16%.

The information on the event page is half a year old. The queue on tel is endless. The customer service email is not responding.

Booked my flight with Gotogate and was forwarded to their site. While booking a car, a pop-up appeared that promised a discount for booking immediately. That discount was never given. I wonder whether it is legal to give such promises and then not to fulfill them.
The final price of my booking appears without extra charges, which is plainly misleading: airport fees and VAT add about 50% to the total cost, which in my opinion is unacceptable.
Surely nowadays computers are intelligent enough to add airport fees and VAT, if instructed to do so. Which means that the company is plainly malicious.

You have to create a dozen profiles to get to the details of your flight - I haven't managed yet to get to mine.
The website, to which they forward you for booking the car, promises you a discount if you book now - and then does not give it!