Vinted NL Reviews 

BEWARE OF COUNTERFEITS - Trying to report what I think might be a counterfeit item I received, I got nothing but copied/pasted templates that make absolutely no sense! I shared photographic proof, and gave consistent arguments to support my suspicions, but 30 seconds after I get an automated reply that asks me to return the item to the seller *at my cost*!! When I askee them to recheck my photos/explanation I got the same automated reply from them! It's so frustrating and what a waste of time and energy. Vinted seems to no longer have a functioning Customer Service Department, rather an AI shambles devoid of any common sense or empathy. As users, we have been abandoned in this wild west marketplace. So sad!

Worst company ever I got scammed by a seller they sent me a completely different item. Logged a complaint and they took 2 months to reply and take care of it making me wait and brushing me off with no info at all. Buyer protection is not as easy as they make you think it is. Don’t use their platform!

Hello. My order has been suspended for more than two weeks without any updates from your team. The buyer is a scammer. Before opening this dispute, he was blackmailing me in the private chat, demanding a partial refund and discount OUTSIDE the Vinted platform. I refused to break the safety rules and insisted on official Vinted procedures.Now he opened a fake "damaged" dispute, changing reasons to "wear and tear," trying to steal the shoes. I have already sent all the supporting screenshots of our full chat conversation and pre-sale photos of the soles to the support, and I am attaching them to this email as well. Your team completely ignores me. Please escalate this ticket to a human supervisor immediately, ban this user for platform abuse, and release my funds. Thank you.

dont run your business on vinted, customer service is NON existant. AI bots running this app, making it a horrible place to sell at scale (not even dropshipping, but genuine vintage silver jewelry)

That said, good place to buy things, horrible place for selling.

The delivery services are very nice and everything is made to be very simple so everyone can sell or buy things

Bought a pair of sunglasses that were fake and the seller agreed to received them back. Seller (very cleverly) claimed they got damaged during return shipping and Vinted decided to release the money to him without investigating further this case that involved a fake item and that the seller was aware he was selling a fake item because I caught lying about the store he bought the sunglasses at. I tried contacting Vinted several times (more than 10) and they could never explained how they just decided to side with the scammer. Already filed a police report against the seller and Vinted for this matter

I've used Vinted for years and genuinely believed in the idea: giving unused items a second life, trusting people to buy and sell fairly. For a long time, that's exactly what it was.

That is no longer the platform it was. Something has fundamentally broken, not with the users, but with Vinted itself.

I have been scammed by buyers multiple times. Not once, repeatedly. And every single time, Vinted's "resolution" process has sided with the scammer, leaving me unpaid and out of pocket. What follows is always the same theatre: a copy-paste customer support script, empty phrases like "we understand your frustration" and "we are looking into it," and zero actual accountability. No investigation. No judgment. No resolution. Just a wall of scripted non-answers designed to exhaust you into giving up.

What makes this genuinely indefensible is who Vinted chooses to believe. I have a 150+ five-star review history built over years of honest selling. The accounts scamming me are brand new, with one or two reviews, no track record, nothing. Any functioning fraud-prevention system would flag that instantly. Vinted doesn't. It simply doesn't seem to care who is lying and who isn't - it processes disputes like a script, not a decision.

A company of Vinted's size and resources has every capability to build real seller protection and real fraud detection. The fact that it doesn't tells you what you need to know about where its priorities actually lie. Whether by negligence or design, the outcome is the same: honest sellers are left exposed, while repeat-offender accounts face no consequences.

I would strongly caution anyone considering selling here, especially for anything of real value. The platform no longer protects the people who built its reputation, it protects itself, and quietly lets scammers operate with impunity.

The 28 km delivery took almost three weeks, and the package passed through six sorting points. The worst delivery in the world. In a country where there is a war, like Ukraine, a package takes three or four days to get to any destination, but here it's three weeks. This is the worst delivery service in the world, and the dishonest sellers are passing off counterfeits as the original.

The website is total garbage, they support scammers and you can't even contact support even though it says everywhere on the site that you can. They are ready to help you 24/7 yet there are 0 options to contact support lol. This website is has fallen victim to corporate greed and it shouldn't be allowed to lie like this.

Everything was allright. Communication, product features.

alisa09
I was falsely accused of fraud and selling counterfeit items. My account was blocked and i was given no real opportunity to defend myself. Customer support only sends automated template replies and ignores the facts of my case. This is completely unacceptable.Honest users deserve fairness, transparency, and real human support.
alisa09

My experience with Vinted as a seller has been extremely disappointing.

I sold an expensive pair of Gucci glasses. The buyer reported that the parcel arrived damaged, and Vinted decided that the issue was caused by insufficient packaging. I was then informed that I would not receive any compensation, while at the same time Vinted did not help me recover my own property.

This means that a seller can potentially lose both the money and the item, even though the item still belongs to them. This policy leaves sellers completely unprotected, especially when selling valuable items.

I expected Vinted to provide a fair solution and protect both sides of the transaction, not leave the seller alone with the problem.

After this experience, I am seriously reconsidering using Vinted in the future.I will also share my experience with others so that sellers are aware of the risks when sending expensive items through this platform.

I hope Vinted will review its policies and start providing better protection for sellers as well

Nice site, except the 'automatic Judgebot', for 3 times on a row an (automatic) judgement about advertised items. After 3 times a correction by a 'human judgement about the íncorrect 'automatic judgement'. This is a thing Vinted.nl should be investigate to make this way of correction better. For the rest a nice site to use for buying en selling. Kind regards.

I am a seller and recently had an item completely destroyed during transit by the shipping provider. The buyer opened a dispute and uploaded clear photos showing that the package was safely packed with bubble wrap and custom-molded styrofoam, proving the damage was entirely the courier's fault. However, Vinted's automated support system makes it impossible to contact a real agent or submit my defense directly. I demand that Vinted reviews this case properly and compensates me for the damaged item instead of forcing me to take a financial loss for the courier's mistake."

it’s a good idea for selling,great experience,easy and quick

Vinted apparently uses AI to make decisions and flag items it deems inappropriate for private listings; the AI makes serious mistakes and customer "support" is difficult to access, refuses to reconsider decisions, and repeatedly fails to answer direct requests for explanations about the basis for decisions that incorrectly resultin temporary account suspension

This is now the second time in a short period that I have experienced problems with a delivery through Vinted. With my previous order, I reported on time, following your procedures exactly, that I had not received my package. Despite this, I was told it had been delivered to my neighbours, which is simply not true. My case was then closed with the explanation that nothing more could be done, even though I followed all the required steps within the given timeframe.

Whenever I try to address this, I either receive automated AI responses or no response at all. I do not feel that my concerns are being taken seriously.

Now, another package has gone missing. This time I was not even provided with a tracking number, which means I have no way of contacting the carrier or investigating the delivery myself. Despite this, the order is marked as delivered, even though I was home all day and no package was delivered.

I find it unacceptable that I have followed all of your procedures as a buyer, yet I am being held responsible for packages I never received without any proper investigation or evidence.

Everyone in the world easy to access Vinted and they easy to get anything they need because products and description are match with competitive prices.

Small prices with good quality.

Good and fast system on services and solve the solution.

I love to use this app, the best ever😘