Expedia Reviews 

The attitude toward the Vakantieman was discusting.
Reson tot never use Expedia again.
You neef tot leave my life in 15 minuten.

Uninstallling the App now

Good day,

I made a booking with Renaissance Hamburg Hotel (30/05/2019 to 01/06/2019) via Expedia and within 2min we mistakely cancelled the booking. I called Expedia asking them to help with reinstating the booking, however they were unable to help me. The cancellation fee for my mistake was 80%, €482. One of the reasons we use these travel websites is to help us. I do understand that this was my mistake but it was within a few minutes and all I wanted was to reinstate the booking. I also tried speaking to the Hotel who for a 5 star hotel use not helpful ay all. This is really bad service and no reason to use Expedia if they cannot help with these type of issue/mistakes.

Thanks
Sumen

Two months before my travel date I booked a hotel in Paris. Immediately after booking the hotel, I realised I booked the wrong hotel. I emailed Expedia within 20 minutes, received an automated email informing me they would be in touch within 48 hours. To speed things up, I booked the correct hotel via Expedia and called them to confirm cancellation of the first hotel. I was then informed the first hotel could not be refunded, not even after I informed them within 20 minutes that I wanted to cancel the booking. In the past few months I have tried discussing the issue with Expedia on numerous occassions, but every time customer service sent a standard reply that the hotel could not be refunded. I was already aware of the refund issue, and even though I tried to discuss the possible options regarding my 2 bookings with Expedia, the customer service agents kept sending their standard reply. What a dreadful service - all that was required was for one of your agents to look into the situation and discuss this with me. Why on earth should I ever use Expedia again or recommend Expedia to friends and family? I am travelling to Paris next week and the issue is still outstanding!

Great prices, everything went smoothly. I booked a flight for half the price I'd pay at the official airline website. I didn't have any issues with the trip so I didn't go through the customer support. Therefore I can't evaluate that part of the company. Very happy with the rest.

Hotel mercure le bourget: The overall quality of this hotel is soooo soo poor. It doesnt look like a 4 star!!!! We travelled 7 hours from south france with our toddler and decided to stay here for one night. On the expedia website you could see how modern, clean, and nice hotelrooms mercure le bourget had. Also dont forget the outdoor pool. These are the reasons why we booked this hotel theough expedia, even if its almost an hour drive from the city or from the nice attractions.

Too bad when we checked in, we were not informed about the outdoor swimmingpool that hasnt been used for so long! It wasnt cleaned or fixed, it finally turned green. So if you want to go for fishing, just go outside and sit infront of the pool, u might catch some. Just beware of the smell!! The smell is awful.

After checking in, My family and I went to the room and found the flush toilet button broken. I went to the reception immediately and told her the problem. She afterwards gave me another (room 523), this time flush button of the toilet wasnt broken but found a dirty electric fan in the room. It was so dusty that you wouldnt even dare to touch it with the fear of getting sick while breathing all the dust out of the fan.

Keep reading, I have more to say. Not only the fan is dirty but also the floor, the furniture such as the chair and couch. Everywhere there is stain visible!! Not only that, but when I wanted to take a shower and looked up, i saw the most disgusting thing ; i saw pubic hairs on the wall!!! How did the housekeeping clean this room? Did they ever clean this room with their eyes closed??? Mould and stains are everywhere. Especially on the toilet and bathroom. If I could checkout right away, get my money back and drive to my next destination, I would.

Also ,The ventilation grill of the room and bathroom was gross too!

Another guests in the hotel experienced the same thing! The management should do something about this. And expedia should stop offering this kind of hotel!!!

I am still waiting for my reimbursement of 401,88 EUR.
I have sent several emails, called customer service many times, and have sent all sorts of proof. Meanwhile Im being lied to or not provided with truthful information to say the least.

My patience has run out. After three months don't you think it has been enough.
Please reimburse the amount due today.

Regards, Dionne

g to get in touch with customer service but never get hold on anyone in hours of call. I paid the travel assurance but it is useless if i cannot cancel the ticket. will never buy from expedia.nl ever again

This is the worst company on world. We bought fly for 6000€ and wanted change date, 3 mounth I wrote mails and ANY ANSWER!!!! Thank you very much dear expedia 😤

I made a reservetion through expedia.nl website. Afterwards I received a confirmation email that its verified.
After a week when I wanted to print my booking, I see that my booking canceled. No explanation or email.
Worst experience ever. Customer service also not responding my emails.
I will never use their service again.

I booked a multi city multi continent flight trip via Expedia.nl and have since had four changes made to my iteniery by Expedia. It's natural the airlines can change or update somethings but the horrible thing is how inefficient expedia staff are at dealing with it.

I received an email advising of a flight cancellation and route change and was asked to confirm I'm happy with new flights, I did. No confirmation was given. A day later I checked with the airline and realised 2 flights were missing. Gone!

After a 30 minute wait for customer support the lady I spoke to had no idea about the email I received, no idea I confirmed, she had no idea what my original route was (despite having all my info) and had no idea why my flights had disappeared. Her department couldn't help and I'd need a call back, which she later forgot needing me to give another 30 min wait call to ask what happened.

After a further 2 calls (now 5 days later) of practically no useful information and a new change email which yet again had no effect, we called in and really complained. Any other agent I've dealt with could have arranged these things instantly.

For the moment I have a route confirmed (different from my original ofcourse) and can only hope I don't have to deal with expedia ever again.

Expedia went out or way to help me and family on our trip Vicksburg ms. .Best Western hotel lost my reservation .but expedia help us get better hotel and for very less money and a great hotel and room

I booked two tickets through Expedia.com.th Bangkok to Hong Kong in Business Class with Cathay Pacific.
Before confirming the final booking I first wanted to know the regulations, Expedia referred me for this to the site of Cathay.
On Cathay.com said that change for this class is free of charge and cancel cost 4000 thai bath per ticket. Based on these conditions I booked the tickets.
I called Expedia because I wanted to change the departure time of the outward journey to a later flight and was told to my amazement that the tickets are non refundable., so no change. I send a complaint to expedia and got the following answer back.


Thank you for contacting Expedia.co.th regarding your feedback.

I sincerely apologize for the inconvenience caused to you.

We regret that your experience with Expedia was not to your satisfaction. Comments such as yours are read by numerous people within our company and help shape our policies and practices as we learn and grow, so we appreciate you taking the time to write to us.

I understand your concern and I have double checked the same with our changes team and they have advised that this reservation is non-refundable and that's why you were advised that it is non refundable. I also would like to inform you that the reservation policies are different when you purchase the ticket from airline and with the travel agent and that's why its showing refundable on website of airline.

We will definitely go ahead and train the staff member so that our customers do not face any issues in regards to have a friendly experience.

I hope this information is helpful to you.

Kind regards,
Mohit Singh

So actually, thats it and take it for what is is.

I send a complaint again to Cathay about this issue and wonder if they gone reply.
But for sure I never book on Expedia again.

There was a typo on my boarding pass, and KLM (the airline operating my flight) told me that they could easily correct the typo and allow me to board the flight if I'd purchased the ticket through KLM. Since I booked the ticket through Expedia, though, Expedia had to correct the typo. They refused to do so, and I missed my flight. Further, in two hours on the phone with Expedia staff, I was given misleading and contradictory information, and I ultimately left the airport frustrated, unable to reach my destination and several hundred euros poorer. Expedia refused to acknowledge any fault in the situation, misrepresented how the situation unfolded, and refused any refund. I will never book a ticket through this company again.

Talking about customer service one of the worst here is my experience so I called looking to speak to a supervisor so this lady first started here conversation by name Janet and when she knew that I was extremely upset she was ending the phone call as name Betsy I promise this is the absolute truth ..so after addressing my complaint to her about the inconvenience of the multiple vouchers that I booked through them her first respond was (you need to contact the third party sir we have nothing to do with this) so at this point I was extremely aggravated here are the items that I booked with expedia : 1- flight which was about right but that's normal airlines don't mess around 2-rental car and what you see for rates are no where close to reality oh and their $9 insurance isn't something to count on based on fox rental car claims plus I wanted a sports car and got a Chrysler 300 instead but I don't know who to blame on this one 3-1hr Yamaha wave runner on things to do and here on that one I had to take my rental car drive up 4.5 miles from where I was staying at then park my rental at a public garage for $40 then walk up to this place called jet ski water sports rentals and show my voucher ..the first thing the guy says to me (WE DON'T ACCEPT VOUCHERS FROM EXPEDIA BECAUSE THEY DON'T PAY US) once I heard that I took off immediately got back in my car and drove back to the hotel 4- miami party pass another scam ..once I arrive to the hotel I was suppose to call them to have my pass sent to the hotel guess what I booked 4 nights for this pass so called to get it and they are only opened from. Wednesday up until Sunday from 2pm til 9pm and I arrived Sunday around 5pm called them around 6:30 pm to let them know I like to claim my pass and no one was there to answer the phone specially that I followed all instructions to redeem my voucher by calling 48 hours after booking through expedia ! 5- hotel number 2 which I thought after going through all of this that expedia isn't going leave me dissatisfied well guess what I thought wrong ..so I wanted to cancel my 2nd hotel reservation only because of the hotel I was staying at offered me a really good rate and I knew that my cancelation was late prior to date to avoid any additional fees but come on after all of what I went thru you people don't think I deserve a break ..they and the proof I called to explain so this rude lady talks to me on the phone oh and she was a supervisor as well and I tried to tell her what I went through and her answer was (what does this has to do with not charging late cancelation fees ) right there I knew I wasn't getting any special treatment for what been through!! I know that my review isn't going to go too far but I figured I share my experience to help save other people from going wasting their money with expedia.