71 Nyhavn hotel was a superb base to stay in, the staff were accommodating, friendly and breakfasts were incredible. The trips I had organised were also brilliant, the really annoying downside of my t... See more
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Company details
Written by the company
Here at lastminute.com, travel and leisure is what drives us. From hotels, city breaks and holidays to theatre, entertainment and spa days, we’re specialists in creating amazing experiences and unforgettable memories. Founded in 1998, we're experts in brightening up online travel. And we’re among the worldwide leaders in the field, helping more than 10 million customers each year to find their own perfect travel and leisure experiences.
lastminute.com – the inspiring travel company
Written by the company
- A worldwide leader in the travel and experience industry since 1998
- Every year 10 million experience seekers, from culture vultures to sun worshippers, book their travels and experiences with us. Why? Because we focus on making every moment worth living from click to trip and beyond. And we offer our customers a wide range of products to enable them to create unique memories. Whether it’s city breaks, including hotels and flights, longer holidays, the best theatre shows or relaxing spas, we are lastminute.com and great things happen here.
Contact info
- United States 
- www.lastminute.com
Replied to 64% of negative reviews
Typically replies within 1 week
Didn’t get emails for activation codes…
Didn’t get emails for activation codes for return flight as different flight company. trying to get through to last minute to resolve was very difficult and fishy manage to resolve.
Easy to book.No issues…
Easy to book.No issues encountered.Would use again lastminute.com
Great price deal
Would Use Again
Easy to book - splendid partners. Trip was seamless without any hassle at all - would use again.
Straightforward to use and cheaper
Flight canceled and that's ok, follow up wasn't
My flight with them was canceled, yet they had the audacity to charge me 70 EUR as a “refund processing fee.” Despite recent regulatory scrutiny and their commitment to reimburse customers within 14 days, they failed to do so. They also did not offer any alternative flight, even though this is required under EU passenger rights.
Charged for extra luggage then left in the lurch
Brought tickets from them for airline. Added baggage and paid and they charged. Then no update of bags added, AI messaging service was only option, then contacted by message from a team member who still couldn’t update us. Told on the morning of flying that they can’t add bags!!! Had to buy added bags from airline at airport and nearly missed flight! Total nightmare m, DO NoT book through last minute. They charge and then leave you in the lurch.
They charged more money than listed
They have changed the price after I put my payment information and overcharged me out of my will! Now I went through the same payment process, they list the previous price. Absolute scammers.
Fab App
I found the app really useful and easy to navigate. Links worked well and I could see the whole trip in one glance. It felt very customer focused.
Holidays 2025
What an great time ,and customer support was amazing.
Thank you for your support and help .
Holiday was amazing.
Excellent service from booking to…
Excellent service from booking to arrival at destination. Assisted travel absolutely perfect especially at Heathrow.
The weather was great but the Faro…
The weather was great but the Faro airport passport check was a long one.
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