This company seems to actually have customer support and a proper travel site. I recently left another (starts with a B) that has slashed down customer support to nothing. Very hopeful that Trip... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I need to be shown more airline ticket options that are at a lower price and include carry-on baggage. Also, as this booking service takes some time, please allow me enough time to complete the proce... See more
Company replied
I’ve been using Trip for 8 years now. It’s built up a lot of trust with me, I can honestly say other than a name change issue on a flight around 8 years ago, I’ve never had any problems using this pla... See more
Company replied
Hello I would like to just do a review for Candice zhang. She followed up an inquiry for me the booking number was 1651518987075713 quite honestly it was the most respectful and greatest correspondenc... See more
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Company details
About Trip.com
Written by the company
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com are committed to making sure our users
Our service-guarantee means that we’ve always got your back
There are multiple service channels for you to reach us easily
Get rewards when you book, and save on future trips
Trip.com
Written by the company
- Worldwide Coverage
- More than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe.
- Trusted Online Travel Leader
- 30 million authentic reviews
- Travel Worry Free
- One-stop multilingual service & effortless booking management
Contact info
Singapore
- trip.com
4.4
Excellent
213K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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All in one deal or great following discount
Love how it completed in one deal and the price is amazing! And the following discount for car rentals!
6 November 2026
Reply from Trip.com
Hi JUICHEN CHANG,
We appreciate your kind words and are delighted to hear that you are satisfied with our service. At Trip.com, our team is dedicated to delivering the best customer service experience possible, and your feedback is invaluable to us. We eagerly look forward to the opportunity to continue providing you with exceptional service in the future. Thank you for choosing us.
Best regards,
Ella
Trip.com
Reply from Trip.com
Hi DANAVELU LOGANATHAN,
I sincerely appreciate the time you took to provide this lovely review. It means a lot to us that you shared your experience with our customer support.
Please be assured that we are constantly striving to provide the best possible customer experience to all of our valued customers. Your feedback serves as a great source of motivation for us to continue implementing our best practices and exceeding our customers' expectations.
Again, thank you for choosing our services, and I hope you have a truly enjoyable and fulfilling day.
Best regards,
Alexandra
Trip.com
Very easy to use and book from
Very easy to use and book from. You receive tickets for the attraction quickly and no issues with qr codes at the sites.
5 November 2026
Reply from Trip.com
Hi Mr Richard Veysey,
We appreciate your kind words and are thrilled to hear that you are satisfied with our service. At Trip.com, we are committed to delivering the best possible customer service experience, and your feedback is truly invaluable to us. We are excited about the opportunity to continue providing you with excellent service in the future. Thank you for choosing us.
Best regards,
Angelina
Trip.com
there are so many choices its messing…
there are so many choices its messing my head 😅 but so far so good.. i got my tickets feom my last 2 trips in your app..and now my third..thankyou!
6 November 2026
Reply from Trip.com
Hi NATIVIDAD FERNANDEZ,
Thank you very much for your kind review. We are delighted to learn that you had a seamless booking experience. Your satisfaction motivates us to keep improving our services. Your continued support means a lot to us, and we can't wait to serve you on your future journeys with us. Thank you once again for choosing us.
Best regards,
Kaitlyn
Trip.com
Reply from Trip.com
Hi JAMIE DAVID WEIR MACARTHUR,
We sincerely value the time you invested in sharing this wonderful review. We're thrilled to learn about your positive experience with our customer support team. We fully recognize the importance of delivering exceptional customer service and strive to provide an unmatched experience for all our customers. Your feedback serves as a motivating factor to consistently uphold our commitment to excellence, surpassing the expectations of our valued customers.
Thank you once again for choosing our services, and we wish you a fantastic day filled with joy and satisfaction.
Best regards,
Angelina
Trip.com
Reply from Trip.com
Hi TERESA FORCADILLA ENANO,
We sincerely appreciate your kind comment. Knowing that you are satisfied with our service brings us great joy. At our company, we are dedicated to delivering the best possible customer service experience, and your feedback is highly valued. Thank you once again for sharing your lovely review, and we eagerly look forward to the opportunity to continue providing you with exceptional service in the future.
Best regards,
Riley
Trip.com
faster transaction
6 November 2026
Reply from Trip.com
Hi IAN RUSKY MUSNI,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Best regards,
Victoria
Trip.com
Easy reservation
It was first time for me make an online reservation process is clear and easy good price
10 May 2026
Reply from Trip.com
Hi WAHBA MARK MAGDY AZIZ,
Thank you for sharing your feedback with us. We are grateful for your effort and time in writing us a review, and your feedback is highly appreciated. We remain committed to providing all our customers with the most unique and cost-effective deals in the market. We invite you to continue using our app/website, where you may discover a deal that precisely matches your needs.
Once again, thank you for choosing us, and we hope you have a wonderful day.
Best regards,
Ellie
Trip.com
Reply from Trip.com
Hi MOHAMMAD ZAID FAROOQUI,
Thank you for the time in leaving this review. I appreciate that you shared with us the experience you had with us. Please know that we are striving every day to provide the best customer experience to our customers. Your feedback motivates us to continue our best practices and improve what we need to improve.
Thanks again for your feedback, have a wonderful day.
Best regards,
Evelyn
Trip.com
Reply from Trip.com
Hi YOUSIF ELKORDOFANI,
We appreciate your feedback and are thrilled to hear that you find our APP/Website convenient for our customers. Our team is committed to maintaining this level of service and continuously enhancing it to offer even more impressive deals and offers to our valued customers.
Your ongoing support is highly valued, and we look forward to assisting you on your next journey with us. Thank you once again for choosing us as your preferred option.
Best regards,
Riley
Trip.com
KINTEX by K-tree or Gloucester Hotel…
KINTEX by K-tree or Gloucester Hotel was a disappointment. Reception service lacking past standards, and housekeeping was not efficient.
31 October 2026
Reply from Trip.com
Dear OLIVER TIAN,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
Reply from Trip.com
Hi TENZIN SINGYE DORJI,
Thank you for taking the time to provide us with your positive feedback. We are thrilled to hear that you were satisfied with our service, and your kind words have made our day.
At Trip.com, we are committed to providing our customers with the best possible deals and offers. We are pleased to hear that you have found our app/website useful, and we encourage you to continue using it to find more deals that meet your needs.
We look forward to serving you on your next journey with us soon. Thank you once again for choosing Trip.com.
Best regards,
Madeline
Trip.com
Have to read every single detail with…
Have to read every single detail with being two separate airlines
11 May 2026
Reply from Trip.com
Dear susan,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Ariana
Trip.com
This is very useful I got the economic…
This is very useful I got the economic friendly tickets
3 November 2026
Reply from Trip.com
Hi VINI,
Thank you for providing us with your valuable feedback. We genuinely appreciate the time and effort you invested in writing a review for us. Rest assured, we are dedicated to offering our customers captivating yet cost-effective deals in the market. Please continue utilizing our app/website, as there may be a deal that perfectly aligns with your requirements.
Once again, thank you for your feedback, and we wish you a fantastic day.
Best regards,
Kylie
Trip.com
Reply from Trip.com
Hi RAKHMATULLOKH ISMOILOV,
We greatly appreciate the time you've taken to share this review. We are delighted to hear about your positive experience with our customer support team. We deeply understand the importance of delivering exceptional customer service, and we strive tirelessly each day to provide an unmatched experience for our customers. Your feedback is an inspiration for us to continue our unwavering commitment to providing the best services and exceeding the expectations of our valued customers.
Once again, we express our gratitude for choosing us, and we sincerely hope you have a truly fantastic day.
Best regards,
Alexandra
Trip.com
So Easy to Use
Came across this site by accident while looking for train tickets. So Easy to use and automatically split your tickets saved me £15.
Great communication as well, you knew exactly where you stood with regard train times and any delays. Five star from me 👍
2 November 2026
Reply from Trip.com
Hi Derek,
Thank you so much for your positive feedback. I am happy to know your compliment about our service. Our day is delighted by your encouraging words. Please keep using our app to find more deals that meet your needs well. I am hoping to see you on your next journey with us soon.
Best regards,
Skylar
Trip.com
Reply from Trip.com
Hi LE THE,
Thank you for your positive review. We are thrilled to hear that you had a smooth booking experience and that your satisfaction drives us to continuously improve our services. Your ongoing support is greatly appreciated, and we are excited to have the opportunity to serve you on your future journeys with us. Thank you once again for choosing us as your preferred option.
Best regards,
Evelyn
Trip.com
very convenient and reliable apps
very convenient and reliable apps. I always used this apps for booking my flight and hotel too. Thank you Trip.com
12 December 2025
Reply from Trip.com
Hi Simper fi,
Thank you for leaving us your feedback. We are glad to know that our APP/Website provides convenience to our customers, and we are committed to maintaining this level of service while striving to offer even more competitive deals and offers for our valued customers.
We truly appreciate your ongoing support, and we can't wait to serve you on your future journeys with us. Thank you for choosing us.
Best regards,
Victoria
Trip.com
everything is nice
5 November 2026
Reply from Trip.com
Hi HAMMAD,
We genuinely appreciate your kind words and positive feedback. We are delighted to learn that you had such a wonderful experience with us. Our team is dedicated to delivering the highest level of service, and your feedback serves as a significant motivation for us.
Once again, thank you for sharing your lovely review. We hope you have a fantastic day.
Best regards,
Ariana
Trip.com
Your correction police is unsatisy
Your correction police is unsatisy , your employees communication syel is not acceptable. Go back to my communication and the your response for oniy correcting name spilling
29 October 2026
Reply from Trip.com
Dear Tariq Alshridah,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Best Regards,
Elizabeth
Trip.com
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