eDreams Reviews 

AKMHED VERY NICE :)

Car rental experience was dreadful. Because of an error my car rental ticket was duplicated and so I paid double price. But I use only one car ticket! I immediately activate reclaim but They just hid themselves behind their beuracracy and refuse to refund me. Such a poor and shameful behaviour from their side; they just lose a customer.

customer service was really good

It was very fast and uncomplicated.
Michael helped me right away and was very kind.

To be honest, is the best experience that I have received in my life.

It was somehow very good … customer service are extremely helpful, cooperative and nice

Well the whole experience was amazing ,and all of the staff where very helpful and kind

Very unhappy as I did not asked for the prime and called straight away after the money was taken and asked for the cancellation straight away and they said couldn’t refund all the money (only half). Still debating for that as I don’t want the service at all

Vero good boy at phone! Thank u
25605430564

Booking a flight in Australia. SYdney to Perth on a cheap flight.
$724. A bit higher than normal but acceptable.
Didn't book seats.
Basic selection. None of the ccrappy addons.
Just got a message fomr my bank that $724 USD was charged to my account.
Nowhere on eDreams site does it say the cost is in USD.
It is an Australian internal flight.
Over $1000 Australian for a normal $800 fare.
I Checked on SkyScanner and in small writing it says All fares in USD*
Si I guess I have learned.
a) never trust SkyScanner
Never trust eDreams.
Just bought an $800 fare form Virgin for $1000. Edreams scoop $200 for doing F-All.

If I could cancel I would but of course you need to pay more to cancel.

Apurva was absolutely great, an asset to your team.

Called to cancel but ended up buying a one year membership. Excellent value for money and good customer service.

I was supported with my request with satisfaction.

The person who assisted me was efficient, attentive, spoke perfect Spanish, was helpful, incredibly kind, and quick and convincing in providing solutions.
I am absolutely satisfied.
Employees like that make companies great.
Not only am I considering sticking with the app, but I will also definitely recommend it.

The Staff who answered my call helped me a lot and I’m very thankful.

The girl are perfect and comfortably. La mejor.

Absolutely awful experience

eDreams provided me with a different return flight ticket from the one I actually purchased, despite the fact that I still had confirmation showing the correct flight I had originally booked.

I called customer service over and over again, and not one agent was capable of—or interested in—helping resolve the situation. The level of customer service was absolutely unacceptable.

Emails phone calls, nothing was done. They are incredibly incompetent.
Instead of taking responsibility for their mistake, I was told that it was my fault for booking with eDreams.

They left me stranded and took no responsibility. As a result of their error, I was forced to spend an additional €400 just to get home.

Not even a refund for the flight was given, or the replacement flight or any effort of resolution.

This was an extremely stressful and unacceptable experience. I strongly recommend not trusting eDreams with your travel plans or your money. Based on my experience, they clearly do not care about their customers when something goes wrong.

Avoid this company.

I had a pleasure to resolve my questions with Otto, who is extremely professional and direct. Thanks to him I solve my problem