Vrbo Reviews 

Great house, great host...no complaints at all.

Dustin was very quick to respond to my questions and also very kind.

I called the management company for information about a house that looked suitable for my purposes. Based on what they told me, I booked it. Upon arriving, I was unpleasantly surprised to learn that I had been completely misinformed about how accessible it was. I specifically confirmed beforehand that I could drive up to the front door, because I made the trip to visit my disabled brother. In fact there were 2 steep flights of stairs- impossible for my brother to navigate- to get to the front door. The story gets worse, as I attempted to work with both the management company and the owner to work out a way to access a locked back entryway. The owner ignored my text and phone messages seeking help. The management company attempted to be decent, offering a 20% discount which I have yet to see, but my vacation was basically- pointlessly- ruined.

My last stay was a disaster. I was the first person to book the new rental. There were no sheets, holes in the mattress covers, broken blinds, dog hairs on the furniture and it was generally not clean and this is just the tip of the iceberg. We stayed the first night after the host's brother got us some sheets. When I got up the next morning, and the host was outside mowing the lawn, I decided that it was not something that I wanted to continue to deal with and we left. The owner had agreed to a refund of everything but the night that we stayed. We got back the payment from the owner but VRBO would not initially give any money back on their end. I had to make several requests and was on the phone for over an hour. They said they could not give back the taxes or the $299 rental fee. I feel that if I am the first person staying in a rental that they are promoting, then I should be entitled to all of my money back if the rental is not up to typical VRBO standards. It is not the renters job to make sure that everyone else is doing their job and holding up their end of the bargain!

VRBO over the other one all day. Never had a problem and always accurate listing descriptions

What a great location! The full balcony the pool the nicest people ! This was clean and had so much more than expected! The little things mean a lot. ! Everything from an easy check in too an easier check out !

If I could leave zero starrs, I would. We have had nothing but negative experiences trying to book a rental property for three weeks in Naples, Florida. VRBO grabs your money pretty quickly but then we get notifications that an owner has sold the property we had booked and paid for, or don’t receive a response regarding having our two dogs with us, but our money was accepted and then we were denied rental of said property without a proper reason from the owner. Steer clear of VRBO and their clients.

I was able to easily cancel one reservation and book another rental property that became available and better met our needs.

I found a property about a week ago to book for 3 weeks in February of 2027. I wrote to the host, Jenny Sanchez, to ask her if she would make an exception, as we have 2 dogs & her listing only said 1 dog. She was extremely slow to respond & when she did, she asked to see pictures of the dogs. I also indicated to her that my 2 dogs are service dogs. I explained that we are very responsible owners and have rented for the past 4 years without any incidents or complaints. She eventually responded, said the dogs were cute & told me there was an adjustment in the price, which she did not bother to attach. I should also point out that VRBO had already accepted my reservation and billed me for it. I also realize that the host has the final say. I wrote Jenny back to let her know I could not see any updated prices & asked her to just tell me what it is. I figured what she was talking about was an extra service fee for the additional dog. A couple of days later, I got an email from VRBO saying they refunded my money & a response from Jenny that the prices I booked at were summer prices & they now updated to the seasonal pricing. Considering I originally booked at the end of the summer & put the dates down for when I wanted to reserve, this was highly irresponsible of her. She could've said no from the very beginning & saved me a lot of trouble. Although it is her property and she can do as she pleases, this is a pitiful way to treat a customer.

Had to spend hours on the phone with customer service and kept getting lied to and would have to call back. Do not recommend.
The host of the property has been great though. It's just dealing with VRBO that is just not worth the hassle

Easy booking. Communication was great. I would definitely recommend

Simple process. Owner of property was extremely responsive and accomodating. 10 out of 10!

Unfortunately, our dog doesn’t like it. Will not be ordering again.

Super fast super simple would absolutely book similar trip in the future.

No rental protection or guarantees. If you get a lousy host you’re screwed

Was easy to book. Hard to find locations and recognize areas.

Didn’t get what we expected we reserved a nice room with a balcony at the last minute they said they had a plumbing issue and promised that they were upgrading us to something better round the corner. Upon arrival the apt. Was dirty bed not made dirty bathroom broken closet doors and no balcony as promised just an encoded sun room some plants could fit in . I told the host I was very unhappy they asked to send someone out to clean but I had already began stripping sheets and washing everything. Only got a 125 refund back it was a horrible location and unclean do not recommend!!!

Great spot. Well equipped. Clean