Expedia Reviews 

NEVER buy your tickets at Expedia!!!!!!!!!!!!!
I bought two tickets for Universal Studios Hollywood ($220) and when I arrived at the park (on the right date) the tickets weren’t working.
I was on the phone with Expedia while sitting un front of the entrence for TWO HOURS, to then hear they couldn’t help me. They told me the only thing they could do for me is refund their tickets en that i should buy new tickets at the entrance of the park. So that’s what i did. And now, after waiting 3 weeks for my refund they tell me that i will not get a refund because these were non refundable tickets……..
😡😡😡😡😡😡😡😡😡😡😡😡😡
Very unprofessional and totally unacceptable!!!!!!!

I booked a rental car and when my flight was delayed due to an emergency landing Expedia would not honor my existing reservation and charged me an extra $100 USD for a new reservation.

If only I could give 0 stars. We booked a fully flexible and refundable stay, but it took almost two months to make the simplest possible change to the booking and get a refund for 1 night out of the 14 that we had initially booked. I had to talk and write to Expedia almost 10 times before Expedia finally "managed" to amend my booking and deigned to process my refund request.

This is a horrible company. We booked a hotel which upon arrival was permanently closed. They sell rooms on their website of non-existant scam hotels! We requested a refund and at first they said yes because they established the hotel was closed. Now they let me know they cannot contact the hotel and that is why they cannot refund me. It is obvious you cannot contact a closed hotel! Think Expedia! Zero stars. Will not be booking here again as I don't want to get scammed. Just go to booking.com

Avoid Expedia and always book direct with hotel or airline. I have been waiting 223 DAYS for a refund.

On 23rd July 2020 Expedia notified me that I would receive a refund for a cancelled flight ‘within 12 weeks'.

It's 3rd March 2021 now and I have received nothing. On 15th October 2020 they told me (I have email evidence) that there had been a delay and I would receive the refund 8-10 weeks from 11th October (20th December). Nothing was sent.

Since then I have been in contact with Expedia every few days – their line is now that the airline refunded me in August. I have not received a refund and have checked every one of my credit card statements from 2020 and phoned my card issuer who have said that nothing has been sent. I have provided all evidence to Expedia who have replied and acknowledged that no refund has been received.

I am speaking to them multiple times a week but they maintain that the airline has sent the refund. I have asked for the transaction ID, date of refund and name of merchant associated with the refund but they have failed to provide this when I've been asking consistently for months. THEY HAVE ENOUGH MONEY TO SPONSOR PREMIER LEAGUE CHAMPIONS LIVERPOOL BUT CANNOT REFUND CUSTOMERS.

I booked the flight with EXPEDIA, I paid the money to EXPEDIA, it is therefore EXPEDIA who owe me my refund.

I have asked for EXPEDIA to pay me now and follow up with the airline in their own time.

Expedia will take your money and then if something goes wrong they will not give it back to you or take any accountability.

If how they are treating me and others is legal I would be incredibly surprised.

Complaint reference: [REQ: M-30118615]

Hello
Our flights to Portugal was cancelled and Expedia promised to refund us and they told us that we might need to wait for 10 to 12 weeks before getting the payment it has been 10 months and Expedia continues to give one excuse or the other each time i contact them. Different workers who tell me different stories about why the refund has not been made and lately i dont know what to believe anymore. They always promised to call back within 24hrs with informations about my refund but they never do and i kept calling every 2 days but each time am made to repeat my story and at the end no solutions just lies and lies. Can i do something in a legal way about this situation is my question.

Beautiful and clean room, but very noisy, I couldn't rest, I heard everything from drunk people, sex noise, things falling on the floor, Iḿ sorry to choose this hotel.

I had flights cancelled by BA in March and i have not yet been reimbursed. Expedia emails say they will handle in 48 hours. I've had 6 such emails and nothing happens.Very difficult to contact. Very inefficient (or dishonest) company.

Booked a hotel yesterday, but after the payment was done I got an error message and never got a e-mail confirmation.
Calling the helpdesk does not help at all and only gives an e-mail address where I should send my questions.

No hotel and money went gone!

The website even has flaws in terms of payment. After paying the requested amount of money for my trip the website showed an error. I'm still waiting to get my money back. Without any high hopes
UPDATE: It took me 2 months and about 20 emails to get my refund.

The web page prompts you with deals for other dates after you have made your selection, misleading into thinking you get a better price.
I know you should always take care using these sorts of sites, but I wouldn't expect such a big player in this field to actively mislead you in this way.

if you have canceled you trip and want you money back, you have no chance!!! NEVER EVER again with this company!!!

No details provided in respect of the partial refund for a cancelled flight. Expedia could not disclose the breakdown of their 'estimated' calculations. They calculated that approximately 1/6 of the cost of the flight would be refunded for the cancellation of the return leg of a flight. I had to call to ask about this and whilst on hold my call was disconnected and no attempt was made to update me on the status of the query. I returned the call four hours later and I have only been told that the amounts are approximate and they are not sure how the taxes and charges have been worked out. It is strongly advised that bookinsg should be made directly with airlines and not through Expedia. There are very limited avenues to reach customer services and get straight answers. They simply expect that frustrated customers will give up and so keep unclaimed amounts.

Expedia is a fraudulous company

Expedia is a fraudulous company. Trivago not list expedia immediatly otherwise they they allow fraud and theft. Expedia is a Fraudulous company.
We booked a hotel in Nepal. On the moment of pay the site timed out 2 times.
The money was deducted from my Mastercard account. I never got any confirmation in a mail or SMS. I contacted the hotel and they confirmed that the hotel never got any bookings and money from Expedia.
I booked the hotel with Booking.com. The Booking.com service is very correct.
PLEASE DONT BOOK WITH EXPEDIA.

Hi!
I have booked a trip to go to Dubai on Saturday - but I need to cancel due to COVID-19.
I have been in touch with the movenpick hotel and they allowed us to cancel free of charge, but they said that this has to been done through Expedia. Unfortunately I can't reach you because the line is too busy. I have been trying for several days now and I am starting to worry that I won't be able to contact you before my flight departs in 4 days.
Please find my travel number attached, so you can contact me.
Thank you for your understanding and I look forward to hearing from you.

I booked a one-way flight from Amsterdam to Las Vegas for my son, to get him home. I tried to do so on the US expedia but they transferred the transaction to expedia.nl. I booked the flight, first part done by Lufthansa, second part through Condor. Apparently Condor is the main provider and as this is a discount airline, Expedia states you should contact the discount providers, not them, if there are cancellations. Well, the flight was cancelled by them and I tried to figure out how to get my money back. I called Condor as Expedia instructed. I spend hours waiting and finally I got someone who told me they cannot do anything, Expedia needs to call them. Expedia won’t, so I am left hanging. For all of you on here: if your flight is cancelled by the airline, you have a right to a full refund as per EU rule 261. I will contest the charges with my creditcard company as Expedia is not helping...never again. I will say, I never had problems with Expedia.com here in the USA but apparently they are not connected with expedia.nl.

Helpdesk not helpfull at all, I never book again with expedia!!
I booked for several years with booking.com and never had issues with them, very helpfull helpdesk, I regred my booking with expedia.

Booked a multi city ticket at EUR 600+. Entered my initials instead of my first name, which renders ticket invalid. Called within 24 hrs, but was told that Expedia did not succeed in changing name with flight carrier Lufthansa. Their policy is to refuse any name changes. My only option: to cancel the flight.

Lufthansa is at fault here too: it's time acting difficult about name changes is a thing of the past, especially in a time when we're required to provide the airline with Advanced Passenger Information (API) before actually flying. This has nothing to do with security -- it's a business model.

My reason for never booking with Expedia (or Lufthansa) again: customer service is unhelpful and is simply instructed to refer to "the policy." The only thing that went well was to cancel the flight: why? Because you're refunded just a little over 100 euros. And they get to sell your ticket again.

Just did booking, in 2 minutes my money is off the creditcard and get a confirmation from other company with EXTRA COST!! which was not mentioned, discussion with expedia that they can not do anything?? But i did my booking by them with the remark that there where NO extra cost beside the bookingcost!!!
Horrible never use this company again, and be carefull if they say no extra cost!

We stayed in the B&B MIchouat Vidou,
in France Pyrenees.
The best B&B!! Lovely breakfast, fresh food, the hosts are keeping this B&B with love, they are very sweet!
Julie is a wonderfull cook!
Rooms very clean and beautifull.
We couldn't it dreamed better than this!
😍