Desigual Reviews 

I have been a loyal Desigual customer for many years and have purchased from this company many times. Unfortunately, after this experience, I am extremely disappointed and seriously reconsidering whether I will ever shop with Desigual again.
I placed an order for five items. Four items were delivered, but the fifth item — a Christian Lacroix dress costing C$121.59 — was cancelled by Desigual themselves. I did not cancel this item. Desigual cancelled it, the dress was never shipped to me, and I never received it.
The obvious expectation is that when a company cancels an item and does not deliver it, the customer receives their money back.
But that has NOT happened.
Desigual has still not refunded my C$121.59.
I contacted customer service and explained the situation clearly. I even received a response saying that they were “continuing to work on my case” and would contact me once they had an update. Since then, I have followed up again and again, but the problem has still not been resolved. Now I am not even receiving proper responses to my messages.
I honestly cannot understand why something this simple has turned into such a frustrating situation.
Desigual cancelled the dress.
Desigual did not ship the dress.
I did not receive the dress.
Yet Desigual still has my C$121.59.
Why should a customer have to repeatedly email and chase a large international company just to get their own money back for merchandise the company itself cancelled?
This is not a complicated return. I am not asking for a refund because I changed my mind about something I received. I never received this item at all because DESIGUAL cancelled it.
As a customer who has supported this brand and purchased from Desigual for many years, I find this level of customer service unacceptable. A long-time customer should not have to spend weeks sending emails, opening a customer-service case, following up repeatedly, and considering a credit-card dispute simply to recover C$121.59 that should have been automatically refunded.
It is especially disappointing because I genuinely liked Desigual and have been happy to purchase their clothing for years. I expected much better from a company of this size and reputation.
At this point, I am asking for one very simple thing:
REFUND THE C$121.59 for the dress that Desigual cancelled and never delivered.
I should not have to fight to get my own money back.
Until this is resolved, I cannot recommend Desigual based on my experience. Customers should not have to worry that if Desigual cancels part of an order, they may then have to spend weeks chasing customer service to recover their payment.
I will gladly update this review if Desigual finally takes responsibility, processes my C$121.59 refund, and resolves this properly.
But as of today, after repeated attempts to get help, I still have neither the dress nor my money.
Extremely disappointing customer service from a brand I trusted for many years.

I bought two items from Desigual during their sale promotion. They said the order would ship within 3–5 days, but after two weeks I received nothing. Tracking showed the items were delivered to AIIMONA (not my address), and the delivery photos looked like a warehouse.

I contacted customer service, but I only received AI/automated responses—no real person helped. The company then showed that I return the products, even though I never done that .

The only positive is that I was lucky and able to get a refund. Overall, the experience makes me question the reliability of their sale offers and the delivery/support process.

Order number: B009281838 I have never received my items despite waiting for them for weeks. And today I received an email saying you have received my "return". I haven't returned anything. I haven't received anything. Big shame. I really like Desigual but apparently online shopping doesn't work in the Uk.

AWFUL COMPANY, DO NOT BUY DO NOT BUY FROM HERE. NO CUSTONER SERVICES, USELES DELIVERY PORTAL, THEY DIDNT PLACE MY DETAILS RIGHT INTO DPD SO MY PARCEL IS NO WHERE TO BE SEEN AND NO ONE NOOOO ONE TO TALK TO, USELESS USELESS DO NOT BUY FROM HERE. NO CAPASITY TO SEND TO THE UK ONLINE ORDER, WORSE EVER. I WISH I READ THE REVIEWS BEFORE I WAITED MY TIME AND MONEY. DO NOT ORDER FROM HERE!!!!! YOU WILL GET UPSET LIKE I AM.

If I could give zero stars I would. I ordered over £400 worth of clothes, they were all horrible quality and sizing for the price so I returned within the 30 day window. Got the confirmation they had received the return and they stated I would be refunded in 10-15 days. Two months later I’m still waiting for my refund. Customer service doesn’t exist, you submit a ticket and just receive automated emails saying “we’re looking into it” but nothing happens. I’m now going through the process of a chargeback with my bank. Absolute joke of company. Be prepared to never see your money again if you don’t like what you ordered.

I love the brand and their unique designs, but customer service is virtually non-existent. It took me two months to get a reply from them, which is unacceptable from a premium brand!

Beware Desigual scam! I placed an order of significant value with Desigual in June. Their carrier DPD claimed they tried to deliver but I received no text message or anything, they then immediately returned it to sender without leaving a card. I contacted Desigual saying I didn't receive the order. In July they told me I'd receive a refund in 15 days. It's now August, I just contacted them again and they are now claiming it was delivered and I have no guarantee of a refund. THIS IS A SCAM DO NOT BUY FROM THEM

I would strongly advise against buying from Desigual. The bag I purchased broke after just one month, which is extremely disappointing for a shop that is far from cheap. I've been trying to get a response regarding my complaint for over two months now, but no one gets back to me. Very poor customer service and definitely not a brand I would recommend.

I am extremely disappointed with both the quality of a garment I purchased from Desigual and the way my complaint has been handled.

The item was a premium-priced woollen jacket that had a fault that was noticed on first wearing. When I contacted customer services on 24th June 2026, I expected the issue to be dealt with professionally and promptly. Instead, after waiting several weeks for a response, I was simply told to contact the Palma Airport store where the item was purchased. No contact details were provided, leaving me no further forward than when I first raised the complaint.

What has been most frustrating is the amount of time and effort I have invested trying to resolve what should have been a straightforward issue. Rather than taking ownership of the problem or helping facilitate a resolution, Desigual effectively passed me elsewhere without providing the information needed to progress the matter.

For a brand positioning itself as a quality retailer, I expected much better customer service, especially when dealing with a faulty and expensive product. The lack of communication, accountability and willingness to assist has left me feeling completely let down.

I am still awaiting a meaningful resolution and would urge prospective customers to consider not only the quality of the products but also the level of support they may receive if something goes wrong.

Very disappointing experience.

I love desigual clothes and have some lovely pieces. However customer service is extremely poor. I wanted to return some items as they did not fit. I competed the returns portal as directed but items were not picked up. Customer service were extremely slow to respond and were terrible at sorting out my return despite promising to. The 30 days for return have now expired and I have clothes that I do not want. If I want to buy desigual again I will be using another store who stock desigual clothes. Very disappointing, very slow delivery also.

What should be a straightforward international transaction is transformed into an absolute nightmare by Desigual's broken, automated customer service loop. After a legitimate cross-border purchasing history incorrectly triggered a block on their payment processor (Global-e), my orders were systematically cancelled. Instead of investigating the technical fault, the customer service experience devolves into an impenetrable, inhuman loop. First-line AI agents read from generic scripts falsely blaming my bank, and formal complaints are met with automated bots demanding verification for the very orders their system erased. There is zero human oversight and zero resolution. If you encounter even a minor technical glitch, be prepared for an endless cycle of automated deflection. A profoundly abysmal shopping.experience.

Great products but customer service was an absolute nightmare. It took me more than a month of emails to get a return. Their portal was not working and when you contact them it is only AI that answers which is not comprehending the issue. The phone number is a dead end. I was out of my wits with a deadline of leaving the country. After all the stress and unprofessionalism I thought they could grant me a refund instead of putting me through the inconvenience of handling the return while out of the country. Will never make a purchase with Desigual again solely because of how difficult it is to access customer service.

No refund. Goods returned. They say dealing with my case!!!!! You owe me £100...there is no case....I WANT MY REFUND

The past 2 months, I've placed 3 orders which I received within the scheduled time. I was skeptical to return some of the items I didn't want, because of the bad reviews.
Anyways I' ve decided to do so, because I didn't like them.
The return process was very easy, through one local courier company, geniki taxidromiki.
In less than 10 calendary days, I received my refund. 😃

A couple of summer holidays ago I bought a denim jacket from the outlet at Alicante Airport. For one reason or another I haven’t worn it. When I’ve come to take it out of the wardrobe I discover that the security tag was not removed. I’m advised that as the item is ‘out of warranty’ there’s nothing they can do. I only want the tag removing. I haven’t asked for anything else. Maybe train your staff to be more observant. I didn’t put the tag on it- you did.

Sizing of clothing is way off but then cannot return as did not receive code for parcel locker. Repeated emails have said this will be resolved but this still not resolved. Seems like lots of others also have this experience. You cannot sell clothes online without a decent return service

I give one star because I love the clothing, but the customer service (in Canada at least) is the worst. I had to return some items,but Desigual lost them and now I need to send them a proof of return from Canada Post to get my refund back. I’m lucky to kept it. But the saga is still on. I’m not sure if or when it’ll be resolved and that I’ll get my money back.
in parallel, I made a request about another product I bought (quality wasn’t great). It’s been 8 weeks and they are still sending me message that they are working on it 😳

Do not purchase from this company if you need to return anything. It's been 3 weeks and no response. I ordered a pair of jeans; they arrived pretty quickly. They didn't fit, so I immediately (the same day) submitted a return request, scanned the QR code and returned them. It's been 3 weeks with no response. I need my $200.00!

I used to buy once or twice a year, after the last experience I had, I'll erase my account. I ordered some clothes, the website says that it will be sent in 5 or 10 days. 3 weeks go by without any new information so I write to ask about it. They answer that they will inform me as soon as they know anything new (no more details about why it's taking so long, no information about WHEN they expect to send it). I write again if they can especify when are the clothes coming (I'm going on a vacation soon, so it's important to know when I'm expected to collect the package) - they answer that they don't know. A few days later, out of the blue I recieve a message, that my language is not supported, that I can write in another language to recieve support (mind you, they've been aswering me without a problem. I really don't know what was it about).

It's been two months and I didn't get any more communication from them. I strongly suggest not to buy from such an unserious business.

Love the brand but their customer service is sooo poor! Reached out already 4 times... no reply...