Katinskij

Good fast delivery good choices, especially their outlet divison

What should be a straightforward international transaction is transformed into an absolute nightmare by Desigual's outsourced broken, automated Global-e payment system. After a legitimate cross-border purchasing history incorrectly triggered a block on their payment processor (Global-e), my orders were systematically cancelled. Instead of investigating the technical fault, the customer service experience devolves into an impenetrable, inhuman loop. First-line agents read from generic scripts falsely blaming your bank, and formal complaints are met with automated bots demanding verification for the very orders their system erased. There is zero human oversight, zero critical thinking, and zero resolution. If you encounter even a minor technical glitch, be prepared for an endless cycle of automated deflection. A profoundly abysmal shopping experience with Global-e.

What should be a straightforward international transaction is transformed into an absolute nightmare by Desigual's broken, automated customer service loop. After a legitimate cross-border purchasing history incorrectly triggered a block on their payment processor (Global-e), my orders were systematically cancelled. Instead of investigating the technical fault, the customer service experience devolves into an impenetrable, inhuman loop. First-line AI agents read from generic scripts falsely blaming my bank, and formal complaints are met with automated bots demanding verification for the very orders their system erased. There is zero human oversight and zero resolution. If you encounter even a minor technical glitch, be prepared for an endless cycle of automated deflection. A profoundly abysmal shopping.experience.

Great products, fast service. The only donwside is their use of FedEx, which is known for confusing customer service and somewhat complex phone support

Fast delivery

Very Bad Customer service. Live Chat is actually not live at all, but a looping bot. The chat of the customer service does not route to a live rep. And the phone number of the customer service publically listed and on the websites does not work and routes to a strange answering machine