Riley Reviews 

863
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural organic materials, stating that the products are extremely comfortable, feel very gentle on sensitive skin, and completely prevent unwanted irritations. People also appreciate the very convenient subscription service, noting that regular shipments arrive reliably on time and are extremely easy to modify online whenever needed. Some reviewers were not happy with delivery delays, mentioning that parcels occasionally sat in warehouses for several weeks or arrived significantly later than originally expected. A few consumers also felt that certain product items or packaging components could be further enhanced to guarantee better everyday usability and long-term comfort.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality, praising the organic materials and comfortable design.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipments arrive quickly... See more

Subscription

Consumers find the subscription service to be extremely positive, praising its convenience and peace of mind.... See more

Order

Clients share positive opinions on order, highlighting how simple the ordering process is and how quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my 2nd order and im happy with it. It comes really quick and it's originated in Ireland. It is slightly more expensive than supermarket own brand, but it's organic and safe. Worth every penny... See more

Rated 5 out of 5 stars

I've tried all the products going including cups and period pants, but I like pads and tampons. That there is now a fabulous irish company producing a toxin free range is fantastic! Their customer se... See more

Rated 5 out of 5 stars

Riley is doing such in credible work reshaping the conversation around menstrual health! I love their products I love how soft and light they feel. It actually really feels like I’m using something sa... See more

Company replied

Rated 5 out of 5 stars

Love Riley pads. Can’t believe Iv only discovered them at the humble age of 41 . I’d never actually considered how bad the usual products on the market were. The world needs to know 🙂 I will definite... See more

Company replied


Company details

  1. #2 of 5 best companies in Toiletries Store

About Riley

Written by the company

Sustainable period products delivered straight to your door when you need them. Our products contain ZERO bleach, toxins or other harmful chemicals and are made with 100% certified organic cotton.

Customise the perfect period subscription box to suit your flow. Subscribe for a healthier period today.

€1 from every box is donated to fighting period poverty. Click here to find out more. GET STARTED HOW IT WORKS Riley

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

863 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(863)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Abysmal communication - avoid

I placed an order nearly a month ago now but have not received anything from Riley other than their newsletter. No info re delivery, tracking etc has been sent beyond the initial order confirmation. I've followed up with hello@riley three times to enquire as to the status and haven't received a response. I then resorted to writing a comment on their instagram as they seem to be very active on that platform. They interacted with comments etc made on their page after I left my comment but have not acknowledged mine. Bizarre. I can't comment on the quality of the product but wouldn't recommend due to their abysmal customer service.

29 May 2026
Unprompted review
Riley logo

Reply from Riley

Hi,

Thank you for taking the time to share your feedback. We're so sorry for the frustration and disappointment caused by this experience.

This is not the level of service we strive to provide, and we completely understand your concerns. We're grateful that we were able to connect with you directly, discuss what happened, and reach a resolution.

We appreciate your honest feedback, as it helps us identify where we need to do better and improve the experience for all of our customers.

Wishing you all the best,

Lauren
Riley Team x

Rated 5 out of 5 stars

Enlightened

I was really quite surprised how different using Riley pads would be to the ones I've been using previously. A lot more comfortable, non-irritating and much less odour.
They don't feel as dry when absorbing though so that is taking a bit of time to get used to; but the way I felt after my period is worth that slight discomfort.

25 April 2026
Riley logo

Reply from Riley

Hi Edel,

Thank you so much for sharing this!

You're definitely not alone in feeling that way. Because our products are made from 100% cotton, they can feel a little different to the conventional products many of us have used for years, and that can take a bit of getting used to.

We're so happy to hear that the way you felt after your period made that adjustment worthwhile. That's exactly why we do what we do, and it means so much to hear feedback like this.

Thanks again for giving Riley a try.

Lauren
Team Riley x

Rated 5 out of 5 stars

Great products

Great products. Easy to use. Packaged really well. Delivery is quick.

17 April 2026
Riley logo

Reply from Riley

Hi Orla,

Thank you so much for sharing such kind words. it truly means the world to us!

Lauren
Team Riley x

Rated 5 out of 5 stars

Great product, highly reccomend!

Ordered the Super size Tampons from Riley with the reusable applicator and honestly I'm so impressed!! They are great products, even for my heavy period they withstand it, which I had issues with that before. Really comfortable as well, I reccomend it to all my friends! 🤎

23 April 2026
Riley logo

Reply from Riley

Hi Aleks,

We love to impress so this is music to our ears! So delighted to hear the products are holding up well and you find such comfort. Thank you for sharing.

Lauren
Team Riley x

Rated 5 out of 5 stars

Order for Work

Order for Work - the website was very easy to use and communication great. Order arrived quickly - staff happy - will use again :)

23 April 2026
Riley logo

Reply from Riley

Hi Leonora,

This is music to our ears! Thank you so much for sharing such kind words.

Lauren
Team Riley x

Rated 3 out of 5 stars

Packing and applicator is flimsy

Packing and applicator is flimsy. I had so much hope for this product but I was disappointed. If you improve this I will definitely return as a customer

21 April 2026
Riley logo

Reply from Riley

Hi Danielle,

Thank you so much for taking the time to share your feedback, and I’m really sorry to hear about your experience with the packaging and applicator.

We completely understand how disappointing that must have been, especially when you were hopeful about the product.

I’m going to reach out to you via email separately, as we’d really appreciate the opportunity to understand a little more about your experience and where things fell short. Feedback like this is incredibly valuable for us as we continue to improve.

Thank you again for being so open with us, we really appreciate it.

Lauren
Team Riley x

Rated 1 out of 5 stars

I did not receive any of my purchased…

I did not receive any of my purchased goods

21 April 2026
Riley logo

Reply from Riley

Hi Louise,

Thank you so much for taking the time to leave a review, and I’m really sorry again that you didn’t receive your order.

It was lovely chatting with you over email and getting a bit more detail so we could look into what may have happened with your delivery.

We really appreciate you bringing this to our attention, and we’re glad we were able to connect with you directly to help get it resolved. If there’s anything else you or your girls need, please don’t hesitate to reach out.

Lauren
Team Riley x

Rated 5 out of 5 stars

Great customer service

Great customer service, good communication and delivery, easy to change subscription, great quality product

14 May 2026
Unprompted review
Riley logo

Reply from Riley

Hi Raimey,

We love to hear this, thank you so much for sharing!

Lauren
Team Riley x

Rated 5 out of 5 stars

Riley has been an absolute game changer…

Riley has been an absolute game changer for me! The comfort i feel now compared to when i used store bought well known brands, the irratation i always felt during a period is gone, since using riley i feel so comfy, fresh and just feel all round much more healthier. And i always like to support our own Irish Brands and Businesses! 11/10!!!!!

8 April 2026
Riley logo

Reply from Riley

Hi Eimear,

That is amazing to hear that our products are soothing the irritation and they give you such comfort. Thank you for sharing such a stellar 11/10 review, please recommend to a friend!

Lauren
Team Riley x

Rated 2 out of 5 stars

Love the concept but don’t think the cotton is practical

I love the concept of these products being natural as I’m currently go through IVF and in the very early stages of pregnancy so trying these products really appealed to me. I bought the pantyliners and the pads. To date I’ve only used the pantyliners as I need to wear these everyday at the moment. However, my experience hasn’t been great, if I’m honest and I’ve had to revert to the Always pantyliners.
Firstly, the pantyliners don’t stick very well and constantly come away from my underwear, so I end up having to replace them more regularly or go to the bathroom to adjust them, as they tend gather in the middle and just get stuck in awkward places.
Secondly, they begin to breakdown (disintegrate) very quickly, even when there is a bit of “moisture”, and there doesn’t seem to be any soakage at all. Any moisture at all and it comes through to my underwear, which I then have to change, so really not ideal. Obviously I don’t expect pantyliners to hold lots of moisture but the Always pantyliners always work fine for me, so I just don’t think the cotton is durable enough. I haven’t used the Pads yet as I ordered them before I knew I was pregnant, so I’ll reserve judgement :)

10 May 2026
Unprompted review
Riley logo

Reply from Riley

Hi Tara,

Thank you so much for taking the time to share this. We really hear you and appreciate you being so open with your experience.

This isn’t the experience we want for our customers, and I’d love to understand a little more so we can properly look into it on our side. I’ll pop you an email now to gather some more detail.

Thanks again for your honesty, it genuinely helps us improve. Also congrats on the pregnancy!

Lauren
Team Riley x

Rated 5 out of 5 stars

So happy with my purchase!

The ordering and delivery process was fantastic, very clear and easy! I am in love with the products, especially the seed heat pad...
I love the company's aesthetic, values and mission, and it's great to know that I support a small female owned Irish company. The pads are not as absorbent as most conventional ones would be, but that can encourage better hygiene habits. They hug the body perfectly though, and are super soft. I would appreciate extra large "night-time" pads if they can be developed!!

3 April 2026
Rated 5 out of 5 stars

Honestly, night and day difference, thanks Riley

Honestly, I wasnt sure if there was going to be a difference. But Riley products are a night and day difference to the "big" brands. Ive always struggled with severe pain on my cycle, tampons seemed to add more discomfort, Riley products have changed everything for me. Ive used the tampons, liners and pads. HIGHLY recommend ladies!! A simple change for more self care for yourself🫶

7 May 2026
Unprompted review

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