Riley Reviews 

863
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the natural organic materials, stating that the products are extremely comfortable, feel very gentle on sensitive skin, and completely prevent unwanted irritations. People also appreciate the very convenient subscription service, noting that regular shipments arrive reliably on time and are extremely easy to modify online whenever needed. Some reviewers were not happy with delivery delays, mentioning that parcels occasionally sat in warehouses for several weeks or arrived significantly later than originally expected. A few consumers also felt that certain product items or packaging components could be further enhanced to guarantee better everyday usability and long-term comfort.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, comfort, and... See more

Quality

Reviewers mention positive feedback about quality, praising the organic materials and comfortable design.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that shipments arrive quickly... See more

Subscription

Consumers find the subscription service to be extremely positive, praising its convenience and peace of mind.... See more

Order

Clients share positive opinions on order, highlighting how simple the ordering process is and how quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my 2nd order and im happy with it. It comes really quick and it's originated in Ireland. It is slightly more expensive than supermarket own brand, but it's organic and safe. Worth every penny... See more

Rated 5 out of 5 stars

I've tried all the products going including cups and period pants, but I like pads and tampons. That there is now a fabulous irish company producing a toxin free range is fantastic! Their customer se... See more

Rated 5 out of 5 stars

Riley is doing such in credible work reshaping the conversation around menstrual health! I love their products I love how soft and light they feel. It actually really feels like I’m using something sa... See more

Company replied

Rated 5 out of 5 stars

Love Riley pads. Can’t believe Iv only discovered them at the humble age of 41 . I’d never actually considered how bad the usual products on the market were. The world needs to know 🙂 I will definite... See more

Company replied


Company details

  1. #2 of 5 best companies in Toiletries Store

About Riley

Written by the company

Sustainable period products delivered straight to your door when you need them. Our products contain ZERO bleach, toxins or other harmful chemicals and are made with 100% certified organic cotton.

Customise the perfect period subscription box to suit your flow. Subscribe for a healthier period today.

€1 from every box is donated to fighting period poverty. Click here to find out more. GET STARTED HOW IT WORKS Riley

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

863 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(863)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I tried many period pads over the…

I tried many period pads over the years. Riley has been one of most comfortable products i have ever used. I first bought them in a Dunnes stores. I was so impressed with the products, i bought a subscription through their website. It was so easy to do. I would recommended it to anyone.

2 March 2026
Unprompted review
Rated 4 out of 5 stars

There’s a really good product

There’s a really good product. Great to know you’re doing something good for the environment and for your body they arrived on time very well packaged. Beautiful products will order again. My only comment would be that the wrapping is a little fiddly to open.

29 March 2026
Riley logo

Reply from Riley

Hi Yvonne,

Thank you so much for taking the time to leave such a lovely review, we really appreciate it.

It’s so great to hear you’re happy with the products and that they arrived safely and well packaged, and we’re especially glad to hear you’ll be ordering again.

We really appreciate your feedback on the wrapping being a little fiddly to open as well, that’s really helpful for us to hear and I’ll make sure it’s passed on to the team.

Lauren
Team Riley x

Rated 5 out of 5 stars

For the women💘

I just love everything about this brand, as women our healthcare isn’t thought about or researched enough so we really needed someone to step in and you guys did it thank you❤️

26 March 2026
Rated 5 out of 5 stars

I have been using Riley’s tampons for a…

I have been using Riley’s tampons for a number of years now and I think they are great. The product is comfortable and good for both you and the planet. The subscription and delivery service are fantastic as you never have to worry about running out or not having any when needed which is great. Also the team themselves are very helpful and lovely to deal with. Overall a great product and company

30 April 2026
Unprompted review
Rated 4 out of 5 stars

shipment issues

My shipment from Riley was delayed for some time which is usually not the case.
I contacted Lauren in help/support and she responded immediately.
Keeping a track on the delivery until it arrived.
Just wanted to commend her personally as in an age of chatbots it’s refreshing and super helpful to have a human at the end of an email.
Thank you!

29 April 2026
Unprompted review
Riley logo

Reply from Riley

Hi Sandra,

Thank you so much for taking the time to share this, it genuinely means a lot to us.

I’m really glad I was able to help and keep you updated while your order was on the way, even though I’m so sorry there was a delay in the first place.

It’s especially lovely to hear your kind words about the experience of speaking with a real person, that really does mean a lot in a world that can feel quite automated at times.

We really appreciate you taking the time to leave this feedback, and I’ll make sure it’s shared with the wider team.

Lauren
Team Riley x

Rated 5 out of 5 stars

I’d been thinking about ordering from…

I’d been thinking about ordering from Riley for years and finally did.

Once you realise how many chemicals are in most period products, and how irritating they can be, it’s hard to ignore. Switching has made a real difference for me and I wouldn’t go back.

It’s also a nice bonus knowing I’m supporting an Irish, female-led business.

25 April 2026
Unprompted review
Rated 2 out of 5 stars

I didn't love the plastic applicators…

I didn't love the plastic applicators on the tampons. Nor the shape that they expand to.. they expand wide and stubby, instead of longways! The pads are also wrapped in plastic and don't open as easily as they could.
Some redesign possibly improve things.
Nice idea for a company but I'll be going back to the products I use from the Health Store.

24 March 2026
Riley logo

Reply from Riley

Hi Sara,

Lauren here, thank you so much for taking the time to share your feedback. We really value hearing where we can improve. I’ve reached out separately by email to gather a little more detail, as this really helps us investigate and continue refining our products.

Just to share a little more context, our applicator tampons are made with a 100% organic cotton core and withdrawal string, with a plant-based BPA-free applicator made from sugarcane and a biodegradable, certified compostable wrapper. Our pads are also designed with sustainability and comfort in mind, made using organic cotton and bio-based materials, and are free from toxins and unwanted chemicals.

I completely understand that changes in applicator feel, tampon expansion shape, and wrapper design can take some getting used to, and we really appreciate you sharing your honest experience with us.

Creating products that balance performance, comfort, and lower-impact materials is hugely important to us, and feedback like yours genuinely helps shape future improvements. We really appreciate you giving Riley a try and taking the time to share your thoughts with us.

Lauren
Team Riley x

Rated 5 out of 5 stars

A fabulous product

A fabulous product. Comfortable and it’s not like you’re wearing anything. So glad to have found ye. There is a massive difference between Riley pads and mass produced pads, these feel like wearing plastic. Riley pads are so soft and have a natural feeling to them xx

26 March 2026
Rated 5 out of 5 stars

I've tried all the products going…

I've tried all the products going including cups and period pants, but I like pads and tampons. That there is now a fabulous irish company producing a toxin free range is fantastic! Their customer service is top class and their products are sustainable and amazing quality. I have a subscription and won't be cancelling it ever.... until nature no longer requires it that is!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

No more toxic chemicals for our precious daughters

As a mother to three beautiful daughters I love knowing their personal hygiene products contain no toxic chemicals and are a healthy natural alternative. Products also arrive presented in beautiful packaging. Fantastic support and service too.

13 April 2026
Unprompted review
Riley logo

Reply from Riley

Hi Eilis,

Your feedback is music to our ears! It's so lovely to hear that our products are not only aesthetically pleasing but they are supporting your daughters. It is support like this that keeps us going so thank you!

Lauren
Team Riley x

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