Phonely Reviews 

What a kind and gentle person the young Lady was and to top it all she had a sense of humour and knew what she was doing.

Had to call as I had an issue with my connection. Spoke to Ali and she talked me through getting my phone back on line. She was helpful and caring and after a few checks we were back on-line. Great service.

Russell has a wonderful,
helpful and friendly manner on the phone. He came on the phone immediately and was able to solve the all the questions I had.

Russel was amazing, He was friendly and helpful and really understood what I needed and how to resolve my problems. I found him easy to talk to and has just the right amount professionalism without sounding like he was reading from a script.

Russell came to the rescue!
Having received a new box today, Russell was able to talk me through the process - correcting my mistakes - and getting us back on line!
Really straight forward and very helpful!
Many thanks,
Mark

Why did you remove my negative review.

I am in the process of suing Phonely.

That is my review. That is as down the line as one can get. Phonely, you are an awful business, with horrific customer service.

You have no right to remove negative reviews, because you are obviously paying to have them removed.

I am coming for you, and I will deal with you.

Bye, bye.

Tried to get the service and just asked a few questions. The operative just talked over me and would not let me get a word in. Then he told me he did not want my business. Rude and unprofessional. They sell you a box then charge you to configure the box. You need the box for the service so it makes no sense. They treat you badly as there is little competition. Sad. Now they shift the blame to me. There is the monthly fee and a hidden cost of the box. I asked why so expensive? They say they have to program it. I simply asked why is that not just included in the price of the box as the box cannot work if not programed. He had no answer. They are rude and have zero respect for customers. You cannot ask a simple question to a shady company. It exposes them. I wish I could give no stars. Any company that attacks potential customers is bad.

The whole switchover process of my number from BT was well explained, quick and happened exactly as promised. The quality of reception is good- much better than on my old landline. I appreciated getting a call from Phonely to check all was well.

I found the experience excellent at a time when everything seemed complicated at first. Phonely communication was first class from day one. Everything they said would happen did happen on time. I was particularly impressed and happy with the level of contact and follow up pre and post installation and I would like to give a special mention to Russel who really went the extra mile to ensure a perfect service and installation. I was so impressed by the personal touch and that I could converse with a person rather than a machine. Well done Russell you are a credit and an asset to your employer.

I have been "live" with Phonely for 24 hours.
I could not get a phone line with my new TV and broadband provider.
Thankfully Phonely to the rescue. It piggybacks through the new router and is a digital line.
I have anytime unlimited calls, any length of time, scam blocking, call waiting. You name it, they do it and you can pick and choose what is important to you.
Russell called from Phonely this morning to see how I was getting on, explaining the products I had and if I required anything else.
He was courteous, helpful, friendly and knew the products inside out.
The world is going digital and I am trying to keep up. This change means I kept my old handsets and just plugged into the new router. Easy for even me who manages to repel technology!!
Phonely is definitely the way forward.
Fantastic customer service.

Nice quick friendly help.
Resolved the problem

Quick question, problem sorted and explained the easy way to find the account settings I was looking for.

After worrying about my landline for ages I discovered Phonely. All of the people I've dealt with have been great. What a terrific alternative this is, everything has gone well and the help you get is marvellous. If you have even the slightest worry just phone them and they will help with anything. I can't fault Phonely or any of the people I dealt with. That includes Adam who took a long time discussing my needs as I'm very elderly and have 'issues' and also Gavin. Thank you so much. I am very grateful.

From first contact Phonely were superb. They answered all my questions and agreed to port our old land line number. From point of order to delivery was a week and everything was as promised. The support team have been fantastic helping me add a corded phone to the network. Special thanks to Mark in sales and to Gavin in the support team. All in all super smooth transition to VoIP with great product and brilliant customer service.

Katie was brilliant so understanding polite with that friendly professional attitude such a credit to the phonely business. The information she sent me was fantastic can only thank her immensely.

Great customer service, and great product. When I switched to Starlink as BT could only provide 16mbp, BT wanted c £55 pcm to keep landline.
Phoney are providing for a fraction of this sum.

10 out of 10 !

I hadn't heard of Phonely but signed up because I wanted to keep my landline. I've found them nothing but helpful, kind, attentive. They've done everything to help me get sorted, even down to sending additional hardware just in case my original hardware was faulty (it wasn't). I can't thank them enough or say how terrific their customer service is. And you deal with real people, not 'bots'. Makes a world of difference.

Extremely knowledgeable about their product, patiently worked through all the possible options, until it came down to a cable that was not working !!!!
Well done Russell (Crowe) , for getting me going !!!!
Life Saver !!!

This company gets more impressive the more you discover just what it can do. The ability to record phone calls makes it well worth the cost. There is an app for your mobile phone that does all you could want when you are away from home and the customer service actually knows how to treat customers. All in all I am very happy.