PayPal UK Reviews 

Suspended my account for trying to sign up after providing ID...
ridiculous.

I have contacted support and still waiting for the appeal to be processed

PayPal converted automatically a euro payment into GBP when I have both currencies on my account resulting in a loss of €28 for their exchange commission

First time using PayPal and I fail to understand why one would use this method of payment. The recipient company were given the confirmation of payment and the transaction number but they cannot trace this, thus delaying my order by at least 24-48 hours. I am far from impressed. Not good enough PayPal.

Excellent service arrived instantly a free service can't complain will use again

I'm absolutely furious. I returned an item that was larger than stated and queried where my refund was. No refund arrived so I contacted PayPal. I was offered a refund not including my postage which is consumer right to have refunded if the item isn't as advertised. I provided details of the EVRI tracking for my return.
PayPal did not uphold my request and closed the dispute so I now have no jacket or money back. I called to discuss this with an advisor who just fobbed me off and failed to grasp what I was trying to explain. The site is a nightmare to negotiate, sending you around and around in circles. Once my PayPal is all paid, I will NEVER use you again.

This is such a great way to pay family and friends

What a shower of sh,, usless people who dont have a clue what they are doing

I’ve waited for 2 weeks for it to come then now it’s past the due date it’s still not here

I have been sending money to family and friends for number of years via PayPal app. Absolutely delighted with the brilliant instant transfer of my money. No charge if based in the UK which is a bonus for me.
Very happy to recommend the potential users *****

Joined Paypal+. Special offer of 10points for every £1 spent on ebay (in the Paypal app). Clicked on the button, made an ebay purchase of £72.50. Was given 73 points. Should be 730 points. Wasted time trying to find customer service. Eventually got through to a foreign call centre where the Paypal agent had ABSOLUTELY NO CLUE. She went off to consult someone else , returned and just kept repeating that you have been given 73 points. Made a complaint - Zero response. Been with paypal for years, now I will be cutting my debit card up and closing my account!

My PayPal debit card is declined roughly every other time I use it. The money is there and the card is fine. The same card works elsewhere, so the problem is PayPal’s own system.

I contacted customer support to get it sorted. Over several messages, I was told how “frustrating” this must be, then advised to use a different payment method, as if that hadn’t occurred to me. Finally, I was told nothing could be done because the declines come from their security system.

That’s not support. If your security system keeps blocking a legitimate customer’s genuine purchases and your support team can neither review nor override it, the system is broken. A card that only works half the time is no use for everyday spending, so I’m moving my money elsewhere.

I know it will get to the place I stated.I have used pay pal many years and cannot find any problems,

Excellent experience fast and efficient transaction so much better than sending by other less secure means

I am deeply disappointed with PayPal and I will no longer be using their services.
I have been a loyal user and have consistently used the "Pay in 3" option, always paying on time—very often even ahead of schedule. However, out of nowhere and for completely unknown reasons, my "Pay in 3" option was declined without any prior notice or explanation.
When you rely on a service and maintain a flawless payment history, a sudden, unexplained restriction like this is frustrating and completely unprofessional. There is a total lack of transparency and communication with customers. Because of this poor experience, I am closing my account and taking my business elsewhere.

I have been using PayPal to make purchases for over 20 yrs. Infact, for as long as I can remember and I've never had any problems with them! I trust in them to do their upmost best in keeping my personal details as safe as possible!

I particularly like the various repayment services they offer and love the recent introduction of reward points with use of their debit card.

I've only ever had to request intervention with (I think)3 disputes over the years. Strangely enough, it has only ever been companies in China who either try to pass off fake goods as genuine or set up UK dropshipping addresses to make out they're from the UK then send sub-standard goods. However, I must enforcize that not all companies in China are corrupt.
I've recently had no choice but to escalate a case and I found Paypal's investigation to be thorough with a fair outcome.
Thank you PayPal 😊

This is the first time I've used PayPal it was made easy to do im very pleased and I shall will use again

Paypal seem incapable of resolving the most simple matters!
I purchased 2 new oil filled radiators on ebay, both items were delivered defective/damaged. Under the Consumer Rights Act 2015, the cost of returning faulty or defective goods is the seller's responsibility, not the buyer's.
I initially opened a return request through eBay and was provided with a return postage label stating a weight limit of just 2kg. This is clearly insufficient for the two oil-filled radiators being returned.
Unfortunately, eBay provided no practical means of resolving the issue or obtaining a correctly weighted return label.
I therefore contacted PayPal for assistance. However, the response simply states that eBay is willing to accept the return and provide a return address, without addressing the fundamental issue: there is still no suitable prepaid return label covering the actual weight of the two radiators.
If I take the radiators to the Post Office using the 2kg label supplied by eBay, I will inevitably be required to pay the additional postage costs myself. This is unacceptable, as the goods were supplied defective/damaged and I should not be expected to incur any costs in returning them.
It is extremely disappointing that neither eBay nor PayPal appears willing or able to resolve what should be a straightforward matter.

Generally ok , but PayPal Balance option is something awful. PayPal takes money from your bank account and it arrives in your PayPal Balance more than 7 days later. It's the slowest service these days. What are they doing with these money for 7 working days ? Earning nice interest for themselves ?

They issue a credit card with 4 months free credit which is fantastic, However it present many issues with groceries shopping.
When you check out you get a verification pop up asking you to approve and that would be enough, groceries shopping done.
Instead they ask you to open your app,input the password then they text you a code to sign in to the account and after all this palava you can't still check out
Your shopping.
I don't know how many times I contacted customers service, every time I get a different explanation and the problem persist,
Suggested solution: bin their useless credit card!