Could do better
Overall, for Amazon in general I would give 5 stars but I've deducted 2 stars for the delivery service and customer service.
Regarding the deliveries, I know extremely high demand keeps these guys very busy, but there is no excuse to not knock on and to just dump in the garden, take a picture and leave. I have it on video footage. I could identify him but I won't because he isn't the only one that's done that. Maybe Amazon shouldn't put them under so much pressure?
As for customer services, you can end up going round and round in circles for ages if the answer you require isn't there. Even when you opt for 'something else.' You SHOULD be able to type what it is so you aren't directed in yet another circle before finally getting to a chat bot, even then, you don't always get the outcome you desire.
Maybe you should take a leaf out of another large companies book. It's pretty straight forward. They don't mess about with bots. They have an email facility. You message them with exactly what you want to say and a human gets back to you, later or the following day. You don't always need to speak to someone. Sometimes you just need to simply bring something to their attention.
16 June 2025
Unprompted review