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Handtec Reviews 

37,060
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and highly competitive prices offered across a wide selection of refurbished mobile devices. Many people note that the purchased products arrive in pristine condition, closely matching their online descriptions and frequently exceeding their initial expectations. However, some customers also noted frustration with the trade-in valuation process, stating that initial online quotes were drastically lowered after sending their devices in. A few reviewers were not happy with receiving items that had unexpected minor issues, such as unnoticed scratches or configuration discrepancies upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, frequently reporting that devices arrive in pristine... See more

Quality

Customers consistently note positive experiences with quality, highlighting that devices frequently arrive in... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Price

Reviewers highlight positive aspects of price, noting that devices are remarkably competitive and... See more

Service

Consumers find service to be positive, highlighting great value, fast delivery, and overall satisfaction with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an excellent experience with handtec. The delivery was fast and I was kept updated throughout. The price of Samsung A55 was fantastic, over a hundred quid cheaper then anywhere else online. The ph... See more

Rated 4 out of 5 stars

Handtec appear to be a decent company. There was a slight issue with my order, down to me, but they communicated well and quickly sorted the problem. The delivery was a day later than initially s... See more

Rated 5 out of 5 stars

I ordered a Samsung Z fold 6 unlocked at the best price on the internet. It exceeded my expectations. Free 48 hour Royal mail delivery, came within 24 hours so really pleased overall and would highly... See more

Rated 5 out of 5 stars

Excellent all round, the phone came in the box, you wouldn't be able to tell the difference than if you were having a brand new phone. Battery capacity is excellent which is often the main concern... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Recycling and Unlocking Service
  3. Electronics Store
  4. Recycling Center
  5. Telephone Company

Written by the company

Handtec is a UK based company and we been around since 2003. We have served over a Million Customers. Along with the latest new mobile phones and technology we also sell used and refurbished Apple iphones , Apple Watches , Apple iPads , Samsung Galaxys and many other used and refurbished phones. We offer Free Delivery - 14 Day Money Back Guarantee - Fast return service - Warranty on All Products and an excellent Customer service team always available to help you with the order!

Handtec Delivers

Written by the company

Serving since 2003
At Handtec, we make it simple to buy, sell, and recycle mobile phones, tablets, and tech devices with confidence. As one of the UK’s trusted technology retailers and recyclers, we provide customers with a fast, secure, and eco-friendly way to upgrade their devices, sell unwanted tech, or purchase high-quality refurbished products at great value. We’re committed to reducing electronic waste by giving devices a second life. Whether you’re trading in your old phone or buying refurbished tech, you’re helping the environment while saving, or earning money.
Quality Refurbished Devices
Handtec specialises in professionally refurbished smartphones, tablets, and tech accessories. Every device is thoroughly tested, graded, and backed by warranty, giving you reliable technology at a lower cost.
Price Promise
When you trade in with us, the price you see is locked for 14 days, giving you time to prepare and send your device with complete peace of mind, using our simple Packing and delivery services
Fast Payment
Once your device is received and successfully tested, we aim to process payment quickly, often the same day so you get your cash without delay.
Free & Insured Returns
We offer multiple easy return options, including prepaid labels, home collection, and return packs. Every shipment is fully insured, making the process safe and hassle-free.
Trusted by Thousands
With years of industry experience and hundreds of thousands of devices processed, Handtec is trusted by customers across the UK for transparent pricing, fast service, and dependable support. Check out our Trustpilot reviews to see why customers choose us again and again.

Free and Next Day Delivery

Be it New Used or Refurbished you can get next day

From Refurbished iPhone , Used Phones , New iPhones all with Warranty and Next Working Day Delivery. Online since 2003

Contact info

Promotion box for Handtec

Handtec is One of the Best Sellers in UK

As Mentioned by Tech Advisor - Handtec offers best Refurbished Deals

4.3

Excellent

TrustScore 4.5 out of 5

37K reviews

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Hasn’t replied to negative reviews

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4.3

All reviews

(37,060)

1,217 reviews in the last 12 months

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Rated 1 out of 5 stars

Avoid as they will not pay you

I sold them an iphone 17 iit was like new in the box. The price agreed was £505 and upon receiving it they said unless i can show them proof of purchase they would only pay me £405 i asked them to return my iphone as it was a gift and i didnt have the receipt then they said we can pay you £450 i declined and informed them if my device is not returned i would take them to the small claims court. They then suddenly decided to pay me the agreed amount £505. I can honestly say i would not recommend them to anyone very poor experience they are not a trustworthy company and people reading this should remember what i have shared. Go else where

17 August 2026
Unprompted review
Rated 1 out of 5 stars

What a crock of crooks

What a crock of crooks.

Took my payment for a phone, then got in touch to say it wasn't in stock:

"Thank you so much for the order, I'm extremely sorry the item was showing in stock due to an error in the system.

We have waited for this item to come back in stock but it has not.

Kindly confirm if this can be cancelled and we will update you once this is with us or please check our site to see if you like another replacement so we can ship a replacement please.

We are offering you 20 pounds extra refund on top of the paid price,

We apologize for the trouble."

They offered a refund with "extra 20 pounds refund". When I try to find another phone on their site (oddly I mentioned which one I wanted to them), it had gone up in price by £21.

I decide to take them up on their offer of refund + £20, so I could source the phone I wanted elsewhere (or from them). But now they say the offer was tied to buying another device from them.

They have since said "... unfortunately, we cannot provide any additional funds, as our system does not allow us to add extra amounts to a refund."

It took 2 days+ to issue the initial refund, but there is no sign of the extra £20, as promised in writing.

Crooks. Or just incompetent, either way, avoid (this after having bought two phones from them previously).

28 August 2026
Rated 5 out of 5 stars

Very good experience

Very good experience, again. this is the third time I've used Handtec and each time the service has been quick and efficient. Most important the phone has match the description online

30 August 2026
Rated 5 out of 5 stars

I sold a Google Pixel 10a.

I sold a Google Pixel 10a.

The price offered online was met after they had inspected the device.

There was excellent communication at every step of the process, and the funds were paid into my bank account in a very timely manner.

From posting my device, using the prepaid Tracked48 Royal Mail service on 28 Aug, the whole process, including the funds into my account, was completed on 3 Sept. Bearing in mind there was a Bank Holiday during these dates, I’m genuinely impressed.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Although the mobile phone is graded as…

Although the mobile phone is graded as "good condition," it is in excellent shape and offered at a very reasonable price compared to similar items on the market. Customer service communication was outstanding, and delivery took place exactly as scheduled. Furthermore, the packaging adhered to safety standards, ensuring the item arrived intact—free from any scratches or damage.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, excellent condition, great price and great service

Saw a phone I was looking for a long time on a great offer, it was classed as “good” so I had a few doubts, got in touch with customer service. They were quick to respond and answered every query. I ordered the phone straight away (on a Friday evening, normal delivery) received super quick the next morning. Was worried about the condition of the phone but to my surprise it was in excellent condition with a 99% battery health. Super happy!

28 August 2026
Rated 5 out of 5 stars

iPhone 16e

iPhone 16e. Great item, as described and a sensible price too. Thought it was 24h delivery but it was 48h, no hardship. Many thanks.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Product as described

My purchase went smoothly. The phone was in perfect condition as described, was well packaged and delivered quickly. I would definitely buy from Handtec again.

2 August 2026
Unprompted review
Rated 4 out of 5 stars

Good service

Had an excellent experience with handtec. The delivery was fast and I was kept updated throughout. The price of Samsung A55 was fantastic, over a hundred quid cheaper then anywhere else online. The phone was described as excellent in condition and met this standard. The only minor issue I had was the phone had some dirt buildup around the camera lenses and in charging port, but this was easily remedied. All in all a good experience and I will be using them for future purchases.

23 August 2026
Rated 5 out of 5 stars

Great phone

Great phone, came in a condition better than expected and was delivered very promptly. Great value for money and excellent service, fast delivery!

29 July 2026
Unprompted review

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