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Mazuma Mobile Reviews 

165,356
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 6,324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient service, often receiving payment quickly after their device is received. Many appreciate the straightforward process and clear communication, noting the company generally honors its initial price offers. Reviewers frequently highlight the excellent user experience, leading many to recommend the company and express intent to use it again. However, some customers also noted concerns regarding product valuation. A number of people mentioned their initial offers were significantly reduced upon inspection, citing issues like scratches or battery health. Reviewers felt these issues were either non-existent or exaggerated, resulting in much lower payouts than originally expected.

What people talk about most

Payment

Reviewers highlight positive aspects of payment, with many customers reporting quick processing and receipt... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed, efficiency, and... See more

Price

People report positive experiences with pricing, often finding the offers fair and reasonable, with some... See more

Product

Customers consistently note ambiguous experiences with product, with many expressing satisfaction with the... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Realy fast and efficient and stood by original offer. Unlike another well known company who halved their offer on receipt of the same phone. Sent my phone to mazuma on saturday and cash in my bank by... See more

Company replied

Rated 5 out of 5 stars

Wow! Used two other companies to sell mobile phones and tablets to prior to this, and both of them lowered their offer after receipt of my items. I was expecting the same from Mazuma but no, they paid... See more

Company replied

Rated 5 out of 5 stars

Xbox Series X sold - range statement for valuation enabled me to assess the value of my item prior to sending it. Speedy service - posted, recieved, valued and paid out in 2 days. All stage communic... See more

Company replied

Rated 5 out of 5 stars

1st time using Mazuma, excellent! not like the other companies that value you device higher online then invent issues to drop the price, Mazuma were true to their word based on the phone class categor... See more

Company replied


Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Recycling Center

About Mazuma Mobile

Written by the company

Mazuma Mobile is one of the UK’s largest and most trusted technology recycling services, helping people across the UK get cash for their old phones and unwanted tech safely online. Whether you’re upgrading your device or clearing out old tech at home, Mazuma Mobile offers a simple and reliable way to sell your phone online, with free postage options, secure data wiping, and fast payment once devices are received.

How can I get same-day cash for my old phone?

Selling your phone online with Mazuma Mobile is quick and straightforward. Once your phone, tablet, smartwatch, or games console arrives with us and is checked, we offer same-day payment, helping you turn unwanted devices into cash without long waits or hidden fees.

How can I send my device to Mazuma Mobile?

Customers across the UK can choose from free and flexible postage options when selling their phone online. This includes Royal Mail Tracked delivery or convenient DPD collection from your door, making it easy to send your device in a way that suits you.

Why do millions of customers trust Mazuma Mobile?

Mazuma Mobile is trusted by millions of customers in the UK for a transparent and reliable phone trade-in service. We focus on clear pricing, fast payments, and secure handling of every device, giving customers confidence when choosing where to sell their old phone.

Got an unwanted phone, tablet, smartwatch or games console? Trading in your old tech instead of leaving it unused helps extend device lifecycles and supports responsible technology recycling in the UK.

Sell now

Quick. Simple. Hassle-free!

Written by the company

Same-day cash you can rely on
How quickly can I get paid? Sell your phone online with confidence. Mazuma Mobile offers same-day payment once your device arrives and is checked, helping customers across the UK turn old phones and unwanted tech into cash quickly, with no hidden fees or long delays.
A secure trade-in service you can trust
Is it safe to sell my phone online? Mazuma Mobile is one of the UK’s most trusted technology recycling services, with over 19 years’ experience. Every device is securely handled and data-wiped, giving customers peace of mind when choosing where to sell their old phone or tech.
Simple, flexible trade-in
How do I send my device? Selling your phone online is easy with Mazuma Mobile. Customers can choose from free postage options including Royal Mail Tracked or DPD collection from their door, making it simple to trade in phones, tablets, smartwatches, and games consoles across the UK.

Fast Payment!

The fastest way to get cash for your old tech!

We promise to send your payment on the same day we receive your device! Our FPS bank transfers clear in your account on the same day. No slow BACS payments which take 3 working days.

Contact info

Promotion box for Mazuma Mobile

Award Winning

Mazuma recently won the best trade-in programme 2026!

4.5

Excellent

TrustScore 4.5 out of 5

165K reviews

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4.5

All reviews

(165,356)

6,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Top company

Initially I was skeptical about this, but they proved to be a genuine company with fast payments and transparency with good rates

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Mr T,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 5 out of 5 stars

Very quick and easy service.

Very quick and easy service.

20 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Jason,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 1 out of 5 stars

Absolutely devastated that I trusted…

Absolutely devastated that I trusted this Company. Sent a pristine IPhone 15 plus not a mark on it as was offered £315. I sent time and date stamped photographs etc.
Received an email to say it has deep scratches and dents and they offered me £115. They showed photos of damaged?? Clearly not time or date stamped so it’s obvious they damaged it and now I’m unable to sell it on. I’ve sent an email with all attached to trading standards..I will not let this go they are crooks. I’ve used other companies before without a problem but now wished I’d read some of the awful reviews out there. The customer service is shocking and each I’ve spoken to very rude and unable to answer the questions asked for eg …where’s your proof this happened before you received it??? STAY CLEAR OF THEM
Order number M9423216

16 July 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Julie,
Thank you for your review!
Please can you provide me with your order number, so that we can look into this for you?
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Easy to navigate, great communication and payment made quickly - thank you :)

20 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Alexis,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Mazuma has the jump on any other buy your old tech.

I have said it before when using Mazuma, their prices beat most if not all when it comes to selling upgraded or no longer needed tech, but above all it’s definitely the service to me/you the customer. They have gotten even better at turning stuff around and paying really very quick.
Sent my Apple Watch Ultra 2 out on Saturday and my money was in my bank by Tuesday. You simply can’t beat that.
I refuse to use anyone else (there are some things Mazuma don’t take/want and that’s understandable, so I do sell the occasional thing to other companies) they can’t be beaten.
Over the moon with the service and super fast turnaround.
Thank you Mazuma staff, you are all absolute legends…
✌🏼

21 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Dave,
We're thrilled to hear you were happy with the service we provided & how quick your order completed. Your recommendation means the world to us, and we're always here if you need us again in the future!
Kind Regards,
Mazuma

Rated 1 out of 5 stars

BE WARNED

BE WARNED! Mazuma is the 3rd trade in company I tried after 2 others used fake photos to reduce trade in price not of my phone that funny enough didnt reflect my returned device condition. Mazuma claimed slight damage/scratches, I have video 360 of phone prior to submission it was pristine. Mazuma did not provide photo evidence of slight acratches/damage. I can't be bothered with a 4th attempt so gave in with reduced value.BE WARNED!!!
Order M9422410 for S23 Ultra, was offered 285, then 240.

22 July 2026
Unprompted review
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Martin,
Thank you for your review!
Please can you provide me with your order number, so that we can look into this for you?
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Service

The service was quick and very efficient. We were kept informed over every step, from receipt of the mobile to payment.

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi,
Thanks for the fantastic feedback! We're glad you found the process simple and straightforward, we really appreciate you trusting us with your device recycling. We look forward to helping you again in the future.
Best regards,
Mazuma

Rated 4 out of 5 stars

Very good and quick

Very good and quick

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Sheridan,
Thank you for a 4-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Great service

Great service, fast payment. Will use again.

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Excellent

Excellent, professional service from start to finish, highly recommended

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Monique,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy to do

Easy to do, fast payment

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Lee,
Thank you for a 5-star review!
We are glad to hear that you are happy with the service we provided, and we look forward to recycling with you again in the future.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy process

Easy process, payment agreed and paid into my account within 48 hours.

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Michele,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment within 48 hours. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Smashed it again!

Smashed it again! Having just recently sent a watch in, I sent my iPhone 16 pro max in too. Again, no problems, received next day and payment received next day too. Great service!

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Carol,
Thanks for your great feedback! We are glad you found the website easy to use and the whole process so quick. We appreciate your support!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Order processing was fast until…

Order processing was fast until payment. User friendly and good customer service.

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Joanna,
Thanks for your great feedback! We are glad you found the website easy to use and the whole process so quick. We appreciate your support!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Sold my phone

Sold my phone, sent the next day and the following day received full payment. Great company

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Katelin,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Slick

Good price offered online.
Phone posted Monday afternoon.
Money received Wednesday afternoon.
Full offered price paid

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Martin,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Good price and quick transaction

Good price and quick transaction. Money in account within 4 hours

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Darren,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

Rated 5 out of 5 stars

Easy process from start to finish

Easy process from start to finish. Very quick too, price offered was price paid. Posted Monday, money in account by Wednesday and email updates throughout. Would highly recommend.

22 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Anne,
Thanks for your great feedback! We are glad you found the website easy to use and the whole process so quick. We appreciate your support!
Kind Regards,
Mazuma

Rated 5 out of 5 stars

It was easy to use and helpful and…

It was easy to use and helpful and payment was quick and easy

21 July 2026
Mazuma Mobile logo

Reply from Mazuma Mobile

Hi Christine,
Thank you so much for your review! We are glad that your order completed so quickly and you received the payment the same day. We appreciate you choosing us to recycle your device.
Kind Regards,
Mazuma

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