Back Market - United Kingdom Reviews 

Very Disappointing Experience

I would not recommend Back Market. The biggest issue is their lack of customer service. If you have a question or a problem with your order, it is extremely difficult to get assistance. There is no reliable way to speak to a real person, and resolving issues can be frustrating and time-consuming.

A company can make mistakes, but what matters is how they support their customers when something goes wrong. In my experience, that support simply wasn't there.

I highly discourage anyone from buying from Back Market if good customer service is important to you.

Loved the service and everything they mention on the site matches the expectations.
Definitely recommended

Already used twice and happy with experience

Laptop was great and delivered the following day! I will definitely use them again

As an older tablet was in desperate need of replacement, i decided to look at Back Market. I have previously bought from Back Market and was very impressed. It’s still in use and working well today, a few years later.
An excellent consumer experience! Easy enough to find what you’re looking for, plenty of options, fast & secure payment and delivery. Even the packaging has been given plenty of thought. The tablet itself is excellent value for money. Looks and operates like a brand new one! Great prices compared to new. It’s a thumbs up from me. 👍

Cannot fault them What you see is what you get. Look like brand new Bought one of the lower priced ones, but covers my needs exactly Quick and efficient service

Great phone. Said it was average condition but when received it was excellent condition

Back market are great . The phones I have bought are always top notch !!

I was really pleased with the quality and price of the item I purchased after previously being let down by a similar company twice who sent out items of lower quality than I paid for. Back market sent an item that was better than expected and I will be using them every time from now on

Horrendous experience. Ordered a new iPhone prior to going on holiday. DPD tracking could no longer locate the package. Raised it with Back Market and they said I had to wait 6 days before they could do anything and I had to escalate it with DPD myself. DPD said they needed to raise it as an issue. clearly the package got lost. It still hasn't arrived and no-one seems to be doing anything about it. I keep getting emails informing me my trade in window has expired and how I am enjoying my new phone that I don't have.

BEST PHONE I HAD SO FAR BIGGEST UPGRADE
THE DELIVERY SERVICE IT CAME IN TWO DAYS OMG
THAT WAS QUICK I WAS EXCITED THE PHONE FELT LIKE GOLD THE SERVICE WAS IMPECCABLE

Generally very decent but the spamming is just relentless. I swear I've unsubscribed and turned off notifications from their app - over and over. But they just keep finding you and pushing more crap. Heaven forbid you should look at something on their site and not buy it. The alerts will find you over and over till you buy it.

Phone purchased was in very good condition at a very good price was delivered promptly , well packed , exceeded expectations.

great service and a quality product. like new

Everthing went smoothly and I am happy with the phone

Everything i ever order from here does what it said it would do.
Delivery is always on time.
Spec as described.
I check the website everytime I think i might need a new piece of tech.

Excellent coice, product and delivery

Phone as described in excellent condition. Delivered on time. Reasonable price.

Fantastic experience – upgraded to an iPhone 15 Plus!
Upgraded my phone through Back Market and couldn't be happier. The price was great, the phone arrived in immaculate condition as described, and everything from delivery to setup was completely hassle-free. Saved a fortune compared to buying brand new. Highly recommend!