Paypal Reviews 

41,170
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 3,770 reviews, most reviewers were let down by their experience overall. Customers frequently complained about poor customer support, difficult dispute processes, and unhelpful automated bots that failed to resolve problems. Many people also experienced issues with account restrictions, delayed balances, and disputed payments that lacked proper assistance. Some reviewers were happy with the platform, praising fast refunds, smooth transactions, and helpful support during unexpected fraud disputes. Consumers additionally mentioned that the digital wallet provides a convenient method for online shopping, keeping credit details private, and managing payments securely over many years of use.

What people talk about most

Payment

Clients share negative opinions on payment, reporting significant frustration with frozen funds and... See more

Customer service

Customers consistently note negative experiences with customer service, describing support as largely... See more

Refund

Consumers find refund experiences frustrating and problematic. Reviewers report missing funds, denied claims,... See more

Service

Reviewers express deep disappointment with the customer service and dispute handling. Consumers frequently... See more

Product

People report negative experiences with product purchases, highlighting items that are faulty, unauthentic,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Trying to close an account down and they want me to upload passport and proof of address for "security reasons". they won't close unless I hand over more information. How hard can it be. Meassages and... See more

Rated 1 out of 5 stars

0 stars if I could give 0 stars i would. This is by far the worst experience i've had with a global company ever. It's entire purpose is to be a payment platform. It won't let me connect any of my ca... See more

Rated 1 out of 5 stars

They say they protect your purchase, but nah, that's a lie. Will hide behind some small print and take away your cash for nothing. Steer clear - really bad service. Hold you up unnecessary menus/optio... See more

Rated 1 out of 5 stars

When offered this card, I specifically asked if it extended the same 0% interest for 6 months for charges over $149 that the online PayPal payment option offers and their bot assured me that it did. I... See more


Company details

  1. Payment Service
  2. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

41K reviews

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1.4

All reviews

(41,170)

6,295 reviews in the last 12 months

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Rated 1 out of 5 stars

I am here to talk about pay pals…

I am here to talk about pay pals "pay-in-4" completely ridiculous and scummy!! I have always paid ontime or early (most of the time early) then for no reason you cant use it anymore. Like why would I want to use a service like this when companies like Sezzle and affirm, afterpay offer large amounts based on credit and repayment consistency and are extremely transparent with how much you can spend. Paypal has always been a joke I was optimistic with their pay-in-4 and have been using steady for a years now! They are going to respond to this message telling me that its an "automatic system " that determines each purchase blah blah blah so id all the other sites but they dont just take it away after you've been using it and paying back early and they also tell you what you have to spend and all the info.

So im going to finsh my payments and walk away from them because they do not value you as a customer and they are not as transparent as other sites.

My handle is kimberleywaller335 if you'd like to try and dispute (good luck) what i am saying message me on paypal then. Change your faulty system and maybe ill stay but for now people should beware and stick to more transparent companies like the ones mentioned earlier.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

item from Aliexpress using…

Purchased an item from Aliexpress using Paypal. $187 ,item did not even turn on (electronic device). supplied pics to paypal and paypal still kept money for seller. seller sent a return postage label but was written in Chinese so was un usable .There investigation as they call it doesnt mean they will contact each party for facts ,but just decide who THEY think should keep the money. not moral or ethical buy any standard. BE WARNED they dont need evidence or permission to take money from your bank account even if you close your Paypal account.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

This is one of the worst companies I…

This is one of the worst companies I have ever dealt with. One of my customers made a credit card payment of approximately $1,200, and PayPal charged me around $43 in fees just to process the payment.

Then, instead of making the remaining money available to me, they only released about $580 for me to transfer to my bank account and placed approximately $680 on hold for 21 days.

To make matters worse, when I transferred the $580 that was available to my bank account, I had to pay another $9 transfer fee. When the rest of my money is finally released, I will probably have to pay another fee just to transfer that money to my bank as well.

In the end, on a single payment of approximately $1,200, I will end up paying close to $60 in fees, while PayPal holds a large portion of my money for 21 days.

If you have another option for accepting payments from your customers, especially if you are self-employed or run a small business, think twice before depending on PayPal. They charge high fees and can still hold a significant portion of your money for weeks.

After this experience, I would never recommend relying on PayPal to receive payments from customers.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

Close my account

I’ve had so much money stolen out of PayPal and all they do is blame me. Well I finally had it and now I can’t close my account! Keeps making me change all my login info and still can’t get in to close my account. I guess they need me to keep it open so they can keep the scammers in business! At this point all I want to do is close my account!

7 September 2026
Unprompted review
Rated 1 out of 5 stars

I had a large credit balance on my…

I had a large credit balance on my PayPal account and I called in on September 2. That refund was supposed to have been issued that day. I spoke to a representative named JAY. I called today to see how it’s going and the agent told me it’s never been submitted. I think this is pretty poor customer service. I thought I could trust him and he let me down.

2 September 2026
Unprompted review
Rated 1 out of 5 stars

PayPal no longer supports the consumer

It saddens me to write this review.
PayPal has been excellent in resolving issues. A company had a product delivered to the wrong address (we assume, ) and claim they have a signed receipt so PayPal will go no further.
They have not asked for documents from the company, just accept it

Watching the wording on the website, PayPal is steadily moving away from standing with the consumer.

Very sad!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Sanctioned thievery, awful

Used to be great, now simply controlling thieves, if you get a refund, they don’t pay you the full amount due. They also add on a bit to every transaction. They now sell all your data also. Pay in 3 was the only reason I kept using them but it’s so unreliable, I haven’t been late for a payment and they keep blocking pay in 3 option even though my total is minute.
Will be closing my account as soon as it’s settled, so done with US tech.

5 September 2026
Unprompted review
Rated 1 out of 5 stars

A devastating and unprofessional…

A devastating and unprofessional service.

This horrible experience started, when my friend in the United States sent me £1130.15 and mistakenly pressed the goods and services button,

we both told PayPal the transfer is for friends and family it's not for goods or services, they acknowledged that and reversed the fee £55.56 but kept the remaining balance about £1075 on hold.

Since 4th September 2026 we call them almost everyday.

They told us to exchange messages on PayPal to release the money, we did but no release happened.

Then, today, we were told to cancel the case to release the money, we did, they said you receive the money in 24 to 40 hrs.

However, in this evening, I received a suspicious looking call " told me "you receive your money in 21 days".

In addition, I have written a complaint email to them, though, they never responded to it yet.

If I have been known that the company is unprofessional and has flip flaping responses, I would not use it.

This flip flaping behaviour has more damaging effects to the company itself.

I and my family never use this service in future should it remains open and operational.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

If hacked, hacker gets access to ALL your cards

Paypal works well, until you are hacked! Then the hacker /scammer works their way through all the cards registered on your Paypal account until one of them 'pays up'. Thank goodness Chase bank recognised suspicious activity on my account and I was lucky that they declined all the activity through Paypal. However another card registered with paypal didn' fare too well.

25 July 2026
Unprompted review
Rated 1 out of 5 stars

Dont think Paypal will help you

be very careful using paypal and think you are safe and covered from fraud. I recently purchased $187 item which did not even turn on (electronic) and seller supplied retrun label written in Chinese. Paypal found in favour of seller saying return label was supplied and now will not help and im stuck with useless $187 item.

7 September 2026
Unprompted review
Rated 1 out of 5 stars

DEEPLY DISAPPOINTED&DISGUSTED WITH PAYPAL – CURRENT DISPUTE

We are currently going through a dispute with PayPal after paying for a professional music mixing service through SoundBetter.

We paid half of the agreed amount for the mix. Unfortunately, we were extremely dissatisfied with the first mix. It was absolutely awful; it was distorted, and the mix was unsatisfactory and unsatisfying. The music was distorted, and we did not feel the work was of an acceptable professional standard. Although further mixes were supposed to be provided, we decided that we simply could not continue with the service after hearing the first version.

We therefore raised a complaint with PayPal on 15 August and requested the money we had paid back.

What has been incredibly frustrating is that, despite explaining the situation, PayPal has decided not to refund us, and we are now being left going back and forth between PayPal and SoundBetter.

We genuinely cannot understand how this is considered fair.

We paid for a professional service, received a mix that we considered unacceptable, stopped the work rather than throwing more money into something we had lost confidence in, and asked for the money we had already paid to be returned.

The consequences are now very real for us. If our money is not returned, then we cannot get our music mixed professionally. This is music we have invested a great deal of time, effort and money into, and we simply want the opportunity to have it finished to the professional standard we originally set out to achieve.

I have used PayPal for many years and once had a great deal of confidence in the company. Sadly, this experience has left me questioning that trust.

We are not asking for something we have not paid for. We are asking PayPal to properly consider the circumstances of this dispute and treat us fairly.

PayPal needs to remember that behind every transaction is a real person, a real project and real money. You never know what someone is going through.

At the moment, we feel completely let down. So I hope Enrique Lores sees this message. You should look at all the terrible and unsatisfied reviews you have and then gives us a full refund plus compensation for all the stress and distress we have all gone through

7 September 2026
Unprompted review
Rated 1 out of 5 stars

You are accepting a seller sending…

You are accepting a seller sending false item to me even that i proved that the commercial says one thing and they send annother.......in my case they advertised for glasses that could autofocus so need for other glasses were not nessercary.
I recieved of the shelfe glasses that i could have bought from my lokal store for 2 dollars and I have been billed 23 dollars.......
I ordered glasses with autofocus so I didnt need any other.......sad to know that paypal support criminals.......

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible

Absolutely horrible! They have held over $39,000.00 in funds for over 2 weeks. Both parties have requested the funds to be released but PayPal refuses. PayPal says they can hold the funds for up to 21 days before being released. This is criminal!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

Fresh New Hell

I transferred money to my sister through PayPal. Oops, I TRIED to transfer money through PayPal.
I typed in her email address.
PayPal changed it to a different email address.
Of course, she didn’t receive notification of the transfer and didn’t see it in her PayPal account.
I called PayPal - they said they couldn’t help me as it was a friends and family transaction.
The second time I called and asked for what email it was sent to. I told the representative that was not the address I entered. He told me there was nothing they could do.
I called a third time and the representative told me the only recourse I could take was to cancel the transaction with my bank.
Lucky me, they could cancel the transaction!
When PayPal tried to withdraw the money from my account and couldn’t THEY STEPPED IN AND SENT THE MONEY THEMSELVES.
Now they have sent me to collections!
I called to explain the situation and guess what?
They can’t help me BECAUSE IT WAS A FRIENDS AND FAMILY TRANSACTION!
Whiskey Tango Foxtrot!?!?
Do Not Recommend

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Paypal does not make me feel safe with…

Paypal does not make me feel safe with my money. I tried multiple payment processors to recieve a payment from someone and paypal was the only resourt (as much as i hate it) and what do you know, the money is being held for 30 days. For what reason? Not sure. Get in contact with a support agent? No use, they simply read back the crappy terms they have. I have never once receieved money on paypal and not felt scared that SOMETHING would happen to it. High fees, horrible support, money ALWAYS being held.

5 September 2026
Unprompted review

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