SIXT België Reviews 

Nice service, brand new car, friendly frontdesk guy

Fast and friendly check in
Very efficient car return
Super transparent billing, according to our agreement, no unpleasant surprises.
Top.

Friendly &helpful employees, straightforward booking process, precise invoicing details and easy car return: car renting made simple in a super positive way.

Fast booking. No need to stay at the counter.

Super service !

Rental: 9612051332– Fraudulent Charges, Unauthorized Reservation Creation & Misrepresentation at Charleroi Airport

DO NOT rent a car with them.
They stole money 10 days after the rental was ended in the middle of the night (2:32 am)

Be careful they are a scamming company until they don’t get forward with me to fix this nonsense assume they are in need of money and they scam people

BIGGEST SCAM EVER IN HISTORY OF SIXT

GOT STOLEN 195,00 EUR BECAUSE THE GUY IN CHARLEROI AIRPORT HAD THE 'IPAD BROKEN AND COULDNT' REGISTER THE CAR RETURN TIME'.

HE SAYS 'ALL GOOD'.

EIGHT DAYS AFTER, AT 2:32 AM ON JUL 1ST, I GET STOLEN 195,00 EUR IN THE NIGHT ON MY AMEX.

I EVEN CALLED THE 'TIER 2' USELESS SUPPORT , AND THEY SAID 'ALL GOOD MADAME IT WILL BE SORTED'.

THEY HAD ACCESS TO THE AMEX PAYMENT FOR 10 DAYS AFTER THE TRIP AND TOOK THE MONEY WITHOUT HESITATION.

STAY AWAY IT IS A SCAM BIG LIKE THE EMPIRE STATE BUILDING

The only reason this isn’t a 1-star review is because of Ali and one of his female colleagues, who were genuinely kind and did everything they could.

The rest was simply unacceptable. It took 1 hour and 25 minutes to collect a pre-booked rental car. Check-in was painfully slow, the car wasn’t ready, and in the end Ali even had to prepare and clean the car himself.

Everyone waiting around me was visibly frustrated. A few staff members were clearly trying their best, but the overall organisation was chaotic. This is not the level of service you expect from Sixt.

Rent a car on a weekly basis at Charleroi Airport. The weekly charge always ranges for me from euro 380 to 500. On 22nd June I was charged euro 1,070 and upon challenging this huge increase I was informed they could charge this price due to demand on the day. My car wasn’t ready for 30 minutes. Once the car was ready I was asked to sign the rental agreement and at this time the price had jumped to euro 1,900 fo the 4 days rental. When I explained he had quoted me 1,070 30 minutes earlier he simply agreed and changed it back to 1,070. It’s crazy to think a customer can be taken advantage of to this extent as even the 1,070 is an extortionate and unnecessary charge for a rental that is normally half the price. Very disappointed

Excellent service, very kind end helpfull people , always seeking the best option.
I absolutely recommend Sixt above all

I have rented cars from Sixt for many years, and I have always found them to be the best rental company.
My most recent experiences with Sixt have been at the Naples airport and a Sixt ride at the Luxembourg airport.
I was extremely satisfied with every aspect of my renting experience.
Warmly recommended

Scam and terrible customer service. I booked and paid for a higher-class car, but they gave me a vehicle of a lower category. When I requested a refund for the price difference, they refused and only offered a €20 voucher for a future rental. This is a complete rip-off and deception. They pocketed my money for a service they didn't provide. Avoid this company, they cheat their customers.

After a serious motorway accident in Germany, we found ourselves stranded, stressed, exhausted and honestly not knowing what to do next.

What made the situation even harder was that, despite having roadside assistance coverage, we spent hours trying to figure things out ourselves. We were still in shock, dealing with transportation, accommodation and medical checks, while trying to find a way to continue our journey and eventually get back home.

After several frustrating hours, we arrived at SIXT Köln Hauptbahnhof shortly before closing time, where we were helped by Arda Uslu. And within about 15 minutes, everything was solved.

Arda immediately understood the situation, explained everything clearly, accepted a debit card, completed the paperwork and got us back on the road. No complications, no endless phone calls, no unnecessary stress.
After one of the worst days we have ever experienced, those 15 minutes felt like the first moment someone was actually helping us.

The car was great, the return process took less than a minute, and everything happened exactly as promised.

A huge thank you to Arda Uslu and the entire team at SIXT Köln Hauptbahnhof. We will never forget how much of a difference your professionalism, efficiency and kindness made that day.

I arrived at Sixt Brussels Airport on 22 May 2026 to collect my pre-booked SUV. The agent told me my car wasn’t available and demanded €375 extra for an upgrade. When I showed her my booking in the app clearly showing an SUV, she ignored it. After a frustrating back
and forth, even when I agreed to the upgrade, she refused to serve me, cancelled my booking, and told me to go to another company leaving me stranded at the airport.

She refused to give her name throughout the entire interaction. I filed a formal complaint and Sixt Netherlands confirmed my full refund, which indirectly confirms the agent was in the wrong.

The refund was handled professionally by Sixt Netherlands Customer Service but the Brussels Airport branch staff behavior was completely unacceptable.

Booked car at Brussels airport, booking fully paid and confirmed by Sixt, check in performed online. Upon arrival at the desk we were informed that no cars were available, it was our “fault” because the booking was made less than 24hours before, so only options were to upgrade to an higher category for 200€ a day or take an electric car (lower category) with 150km range, when we took the unlimited miles options because we need more than 200km only for the first part of our trip. After 30’ or so of waiting we were forced to accept the upgrade and pay a quote, if not we were left without car at ten o’clock of the night at the airport. Personnel at the desk very kind and professional but unable
To help due to Sixt procedures. After interacting with the customer service on whattsapp Sixt number we discovered that since we signed the contract, that we were obliged to accept to be able to leave with a car, we were not entitled to nothing. Terrible customer experience, very good desk service but unacceptable policies that make Sixt lacks of availability of cars become a customer problem and extra cost. Never again

I rented a car from Sixt Faro from May 10th to May 17th 2026 and I was very happy with the whole experience. I usually travel alone, and as a 56‑year‑old woman who likes to explore and can’t sit still, having a comfortable car is essential to me. Because I work as a prevention advisor, safety is also very important — so a reliable vehicle is a must.

This was actually the second time in six months that I rented a car from Sixt. My previous rental was at Sixt Sydney Airport in late December, where I was also welcomed very kindly. The only small issue was that my European phone apps didn’t connect properly with the Australian system, but the staff solved it immediately by giving me a phone holder so I could still navigate hands‑free. Great service.

In Faro, I had booked a compact and agile car (a Renault Captur), and I received a Volkswagen T‑Roc instead, which suited my needs perfectly. The lady at the counter was extremely friendly and helpful, even though it was very busy and clearly stressful for the staff. She still took the time to explain everything calmly, and I never felt rushed.

Picking up the car went smoothly, and returning it was just as easy. I arrived very early in the morning (before 5 AM), but the gate was open, I could drive in without any problem, and thanks to the clear instructions at pickup, I knew exactly where to park. I had chosen full insurance (“peace of mind”) and the option to return the car without a full tank, and the final invoice was correct.

Overall, it was a completely hassle‑free experience — picking up the car, driving around Portugal, and returning it. I am very satisfied and will gladly choose Sixt again.

Excellent experience with SIXT. The whole process was smooth and professional from start to finish. What really stood out was the very clear signage and directions upon arrival at the airports. After a long flight, it makes a big difference when finding the rental desk and car pick-up is simple and stress-free. Friendly service, efficient handling and excellent organisation. Highly recommended and I will gladly use SIXT again.

Booked online Brussels Midi branch. The service was professional handled, no time wasted, and well informed.
Pick up and return went very smooth and definitely very friendly staff members.

Wouldn’t hold my car because my flight was delayed , they wanted to charge me double to get the car I paid for already. Don’t use this company!!!!