Hertz Reviews 

Well, in Atlanta that return parking garage thing is hideous. There’s no communication to know what to do. even it would’ve been great if Hertz gave a heads up for what to expect, but they didn’t. So I pull into a place. naturally I am not gonna leave keys in a car. I’m gonna take them with,and give them to somebody. For that matter, why wouldn’t someone meet me at the car for me to be able to review the status of the car so I’m not billed for any existing problems since we didn’t have time to talk it over with someone.
so they assume that I’m gonna trust any average idiot that’s gonna walk up to the car to review it, without talking with me to go over what was there in the car when I got the car. what kind of a stupid confounded executive driven for their bonus’s concept is this? That airport method of return Has no approach to customer Focus at all!
Now that being said, all of the agents of Hertz that I had to communicate at the arrival and at the departure were incredibly helpful, kind, thoughtful, gracious, supportive, diligent, and compassionate. Somebody’s doing a great job of hiring and training people.

Because my flights were delayed multiple times that day I didn’t get into Philadelphia until 1am. Even though I paid for my rental in full online prior to my trip they did not have a car available for me and charged me almost $75 to upgrade for my weekend trip. I told them that I would be traveling through PA, NJ, NY and CT for a funeral but was unsure of toll roads. I was not offered an ezpass but told they would send me a notice if I went through any tolls and the camera would catch the plate. I was never told of any extra fees that would be associated with this. Now I have another bill for another $50+ . This was the worst experience financially on top of what our family was already going through.

Vehicle was ready when we arrived
Easy check-out
Courteous employees

Here were many selection of available vehicles at Chicago O'Hare airport.

Staff at airport were quick and very friendly

Service was good. Lady checking me out was a little rude and forceful. But otherwise it was a good experience.

Very nice people who help me, and have patient to explain about tolls and other things to me. Really appreciate!

Great service rented on a really hot day car was ready inspected and the air was on waiting for me to get out of the heat. Little things like this speak volumes.

Everything and everyone made the process smooth.

The company is properly focusing on doing the right thing for the customer. Great car. Great service.

So the only positive thing that happened on Sun.,8/30 was that the one lady (don't recall her name)actually stayed until 6;25 or so so that I could get the last vehicle - it was a Jeep Wrangler which is not the SUV I reserved. Our flight from Dallas on AA was delayed by an hyour, but when I made the reservation I don't recall seeing that the Hertz desk would be closed at 6 PM. I am with the Hertz Gold program, but I was told I have to be in The President's club nto ensure my choice of rental car ? My wife is disabled from a stroke so it is already difficult enough to travel. In addition, The employees the next morning were less than customer friendly although the male employee stated it was his 2nd day on job. There was a line of 4 customers and the 2 other employees looked like they could care less or busy with their own duties.

They gave me a different car from the one I had booked, explaining that it was a better deal. I had reserved an EV, but they gave me a hybrid instead, saying it had a full tank of fuel, while the EV only had about half a battery charge at the time. They also mentioned that the hybrid had more trunk space, but that was not important to me.
However, the car was extremely dirty, and the fuel tank was not actually full, even though I returned it with a full tank.
I already have very low expectations when renting cars from Hertz in the U.S. I choose Hertz mainly because they have many locations and good car availability, but the quality has consistently been poor—whether in Los Angeles, San Francisco, New York, or Wallingford.

Nice comfortable and clean car. Easy pickup, not so easy drop-off in Traverse City. Need to do better in Traverse City.

disliked the cancellation fee as I had to rebook due to a coupon. Nothing great but nothing that bad

Our rental was great! Quick transaction, and a good vehicle available when expected.

Excellent service and vehicle ! No issues in spite of my 4 hours flight delay.

location is convenient, car was ready

We got off the plane, got the luggage and straight to the car. Flawless

Chris Cain and his Hertz South Blvd HLE Team always do a phenomenal job!! Excellent service!

Everything was so so, including Staff