Eugenia

The only reason this isn’t a 1-star review is because of Ali and one of his female colleagues, who were genuinely kind and did everything they could.

The rest was simply unacceptable. It took 1 hour and 25 minutes to collect a pre-booked rental car. Check-in was painfully slow, the car wasn’t ready, and in the end Ali even had to prepare and clean the car himself.

Everyone waiting around me was visibly frustrated. A few staff members were clearly trying their best, but the overall organisation was chaotic. This is not the level of service you expect from Sixt.

Such a nice shopping experience. The shop is lovely and the team was attentive, friendly and helpful. I really enjoyed it.

A year ago, I raised concerns here about the difficulty of cancelling an eDreams Prime membership and was assured that my case was being handled.

I have now discovered that charges and attempted charges continued afterwards, despite my having formally disputed the subscription and requested cancellation in writing.

What concerns me most is not the amount involved, but the lack of transparency. When I log in using my email address, I cannot identify any active subscription that would explain these debits. Yet charges have continued, including on different payment cards.

As a customer, I should not have to monitor my bank statements repeatedly to identify charges from a service I am not knowingly using, nor should I have to investigate which account or subscription is supposedly linked to my payment details.

My experience raises serious questions about subscription management, transparency, and the effectiveness of customer requests to stop recurring charges.

I would recommend that anyone who has used eDreams review their bank and card statements carefully.

I inadvertently signed up for Prime through what I believed was a one-off free trial for a single trip, but it turned out to be a subscription I never recognised or realised as such. Since then, I’ve been charged continuously. The FAQ on eDreams Prime tells customers they must call a UK number to cancel. When I tried, I was stuck in long queues, told about “high call volumes,” and redirected to the online service—yet no visible option to cancel was offered there. Only after much digging did I discover that cancellation is in fact possible online, though eDreams makes this option deliberately hard to find. Without external help, I would never have located it. This practice feels misleading and unfair, and makes cancelling Prime a frustrating ordeal.

I took the 7 days trial and the service worked well. When contacting the support team to cancel the subscription they were reactive and solved my issue within minutes. It seems to be a reliable company.

I ordered a 256 GB phone, and got delivered a 128GB instead. I wrote a mail and called the support line and was told over the phone that the correct 256GB plane will be sent directly. When it did not arrive, I wrote again and was told to first send back the 128GB phone. I did, and sent prove of the return. Since then I have not received the new phone. They do not answer my emails, nor the phone calls or the What's App messages. This seems to be a scam.

Exceptional customer service

I had a problem with a duplicate order, and later on with the quality of the products received. The customer support service of Fruugo UK was efficient and provided a timely solution. When a situation goes awry, it's the ultimate test of customer service, and Charlie W from Fruugo excelled in this.

Coches en buen estado, buen servicio y preciogeneralmente adecuado

Todo perfecto: el trato, la calidad del coche y la facilidad en la entrega y recogida.