Shopee Reviews 

Became a shopee seller from long time shopee hold the sellers payments by giving nonsense reasons and the live chat agents only are the messengers they just replying what shopee provided to them they just copy and paste. And always claimed the relevant team 24 hours working only on your particular case but there is no such team everything is automated they just giving those reasons to gain more time from the Sellers’s. If lack of cash flow sellers not able to process the furthers coming orders shopee just put the penalties point and block the sellers id for 28 days. Shopee offered free vouchers or others discounts to the customers mostly deduct from the sellers amount and to run shopee side own business and fulfill all the discounts they giving to the customers shopee have to utilize sellers huge amount of money how all the bank doing. If all the payments shopee clear on the time to the sellers i don’t think now days possible for shopee.To grab customers speed offering so much discount on the behalf of the sellers soon shopee going to bankrupt. So all the sellers who selling on the shopee be careful. Thanks

They intentionally left my parcel at a wrong location and then personally harassed me on WhatsApp demanding me to take picture as proof that I didn't receive the parcel. What a joke

On July 1, 2026, I made a reservation through the Shoppee App for the Cubic Botanical Suites on July 10, 2026. Previously, I had stayed at a host named Homebrickz and assumed the new booking was with them. Upon arrival on July 10, I discovered that Homebrickz had no record of her reservation, indicating that another host was using their address without permission. Attempts to contact the provided phone number were unsuccessful, leading her to reach out to the security staff and various hosts at the location, but with no resolution. I struggled for approximately 30 minutes with no check-in details and was drenched in sweat before finally receiving a callback from Shoppee Customer Service, who provided an incorrect phone number for the host. Subsequent calls to the new number went unanswered.

Frustration ensued during the check-in process with Shoppee Customer Service. After receiving a callback and being provided a non-operational phone number, the I was instructed to message via WhatsApp instead. Despite submitting all necessary details in the booking confirmation, the agent repeatedly requested the same information, causing further delay. I waited in the lobby, experiencing heat and stress, while also being late for work. Ultimately, after multiple communications, including unanswered calls and excessive queries about personal details, I left without the necessary check-in information, feeling disregarded and confused by the process.

In a complaint regarding a booking issue with Shoppee, I had expressed frustration over discrepancies in the host name and lack of communication from the host, leading to complications during check-in. I highlighted that the host name, i-HOMESTAY, was not mentioned in the booking confirmation, and the host did not contact them prior to arrival. After arriving late and facing delays in receiving check-in details, I had to secure alternative accommodation, incurring additional costs. I seek a refund without compensation and request clarifications on various points, including the inconsistency of host names, lack of valid contact numbers, and the process followed against the host for misleading information. Additionally, I had raised concerns about customer service responsiveness and the necessity of certain personal information during check-in.

Agoda's sharing of booking details with Shoppee had raised concerns about guest communication and safety. I felt that they pressured me to join a VIP membership and was worried about safety after a staff member had accessed my room before this while we were in the room. I had expressed frustration with Shoppee's customer service, citing unhelpful responses and a lack of accountability. The guest has filed multiple inquiries but received no satisfactory resolution. And till date I have yet to receive any proper response. The only response I have received was copied and paste multiple times.

Honestly what a disgraceful app?!!
First time experience destroyed to the core

I am a first time user on Shopee and there were first time user vouchers on the app
But somehow after applying the voucher to proceed to check out, it suddenly stopped ING just before check out, and when I contacted the Customer service they refused to assist in any way possible, I couldn't even add a payment method to activate membership on the app. Such an unworthy app to use. Better use Lazada honestly!!

Mister shopee, before I always have my orders very quick, and I was very happy. But the last months every order I do (from all the shops) takes ages to diliver. What's the problem?

Parcel showed delivery soon in morning, wait till late night, send a message order is cancelled? Shopee supermarket? Being fooled!!!

Sammers! Shopee does nothing to stop scammers. Fulfillment scams. Difficult to get a refund. Wait all day for the courier. Waste of time and money. Terrible customer service. Long time and difficult to get a refund. Many counterfeit items. Poor quality products. False advertising and coupons that don't work. Different prices at checkout. Waste of time. Now Ai bots to make it even worse.

Before using Shopee, make sure you understand where you stand as a buyer—because it’s not where you think.

In practice, the platform’s dispute handling feels structurally biased towards sellers. When something goes wrong, even basic and timely requests from buyers can be dismissed with little consideration. In my case, I requested a cancellation within 24 hours due to a clear delivery conflict. The seller refused using a weak “pre-order” argument, and support simply upheld it without addressing whether the refusal was reasonable.

What this creates is a system where sellers can be rigid without consequence, while buyers absorb the downside. There is very little sense of balance or accountability when disputes arise.

If you’re used to platforms like Amazon, the difference is stark. Amazon operates on a customer-first logic. Shopee does not. That gap becomes very obvious the moment you need support.

Shopee works—as long as nothing goes wrong. The moment it does, you realise how limited your leverage actually is.

Use it if you want, but go in fully aware of the risk.

Really the refund period is 45 working days???? Wtf is wrong with you??? It takes a couple of second to get the money out of bank then the refund is 45 working days??????

Shopee is great for purchasing, but annoying times for a business owner.  They changed the policy whenever they want and they also don’t get back to you for customer service. They lost my inventory and they changed the terms. 

Waiting for the refund of my broken delivered TV for over a month. Ridiculous. Their customer service is ZERO helpful and keeps closing issues which are unresolved. Scammy methods.

It appears that absolute brainless stupidity runs Shopee's rules. If you're a seller, they DON'T let you set your own shipping rules: If an order is placed before 12pm, you must send the parcel SAME DAY, as if you're just waiting with your product in your hand to drop it off. Such absolute filth and stupidity on their part. These people have NO IDEA how to run e-commerce. What's worse is that buyers can buy your product and return it without reason numerous times to cause you hassle. The list goes on... stay away buyers and sellers. Support local platforms.

I’ve had a very frustrating experience with Shopee Malaysia. The customer service is unresponsive and slow to resolve issues, and the platform does not seem to prioritize buyers’ concerns. Orders are often delayed, and when problems arise, the support team provides generic replies instead of real solutions. Refunds and returns are unnecessarily complicated, making the process stressful. Overall, Shopee Malaysia has failed to meet basic expectations of reliability and customer care. I would not recommend this platform to anyone looking for a smooth and trustworthy shopping experience. Shopping here is simply a waste of time—everything takes far too long, and it’s unclear whether this is due to a lack of staff or just laziness in solving customer cases.

Ordered with Shopee. Paying proposed with valid Visa Card. My bank called me for control and confirmation to execute the payment. Saw Shopee put as the amount to pay = 00, zero. So payment never done and purchased items never sent. Thank you very much Mr Shopee!

I would give them a zero star. I bought a dented fridge. The seller supposed to collect the fridge but didn't turn up on the appointed date. Wasted whole day. Shopee wouldn't process refund if item not returned. So, I'm stuck with a damaged fridge if seller wouldn't come to collect the fridge? And Shopee doesn't care. So, be warned. Don't buy from Shopee. And their customer service sucks, absolutely terrible.

Ive been using spaylater as payment for years like 6 - it gives me convinient but. I payed late like twice. Now im permanently banned. Shopee was heartless. I have my proofs. They profit when i paid late but still i paid that month. The reason is im out of job. Searching new. Now they permanent ban me for being a late payer. Not making any sense. My limit was 95,000. And after all this years this is how shopee do with his loyal user. So disappointing..

Bad Customer Service and Didn't respond in realtime and a lot of error

Good until it wasn’t. Always had reasonable experience with Shopee but didn’t have faulty products. Then had a problem with some inflatable foot cushion deflating slowly. Upon request, we sent pictures, then videos and more videos with descriptions of the problem even with a tape measure showing the faulty deflated cushion next to one of the cushions that wasn’t faulty. Then they asked for a picture of the hole. Which we could not find because it was so small and slow leak. Customer service lack basic comprehension skills. Either that or deliberately wanting us to give up. This was for a product the sellers advertised with a 30 day warranty.

I cancelled order within 1+ hour, at which time the seller didnt process the order yet. The seller advertised that product to be delivered within 7 days but when I chat with them after order, it is 19 days, which is too late so I cancelled but was rejected. The customer help centre didnt help, and just told customer to wait given that request was rejected. That is unfair as it was a misrepresentation and given the 19 days wait time, nothing was processed either. This is clear victimisation of customers