Shopee Reviews 

horrible, really

Be careful of their subscription VIP. i picked renew monthly for now to feel the benefits but they automatically set 12 months.they don't reverse payments thr spaylater balance. They can't provide screenshot showing it was my mistake picking the 12 months. I ask since they surely have recharge or upscribe for sub but they clained none. Talked to supervisor and still no empathy and resolution. Keept giving the same benefits and everything. Completely bs. Scammy methods to gain few coins.

I complained that the Nija Van delivery agent threw my parcel over the fence, thus damaging it. Shopee did not respond when I raised the issue with them. The following delivery, again by Ninja Van was left out side our gate, and as shown on my CCTV, was subsequently stolen by a passer by. Shopee did nothing again. This is criminal neglect. My contract to purchase is with shop not Ninja van. Absolutely terrible response. Simplely condoning thievery

Absolute horrible. Got scammed. Shopee does not hold their vendors up to standard. I have spent my last peso there.

Worst Customer Service. I ask for a refund and they promised that they will send an update within 24-48 hours but it's actually 5 days. No refund and they ask for more screenshot after providing it many times

Shopee is protecting scammers, because negative reviews for products not matching the offered product are getting hidden. Maybe it is the reason why they got kicked out from the Google Playstore.

My account was suddenly restricted immediately after I tried to pay through Google Pay. Shopee did not send me any notification or explanation.

At the time of the restriction, I had multiple active and already paid orders. I can no longer check their delivery status, contact the sellers, report problems, or request returns and refunds. This puts my money and my consumer rights at risk.

After contacting customer support, I was asked to provide my ID, card statements, Google Pay screenshots, and other sensitive financial documents. I have cooperated and provided the requested information, but support replies only once per day and keeps requesting additional documents without clearly explaining what caused the restriction or when the issue will be resolved.

I have not committed any fraudulent activity. I simply attempted to pay for an order using Google Pay.

This verification process is unreasonable, extremely slow, and poorly communicated. Please urgently escalate my case, restore access to my paid orders, clearly state what information is still required, and resolve the account restriction without further unnecessary delays.

I will update this review when the issue is properly resolved.

Worthless. Cannot even find the app on Google play store and when you finally do you are confronted with broken search that presents you with completely different results than what you entered. I have up and went to a physical store.

If only there were a negative star here. I've been a good payer I don't know why they blocked me permanently. And never disclose the specific reason.

I will never again use it. Ever.

MANY THINGS WRONG ON SHOPEE
I reported criminal activity months ago to Shopee, then it was said the seller is banned, now a week ago, EXACTLY same seller came back with exactly same scam, i report it again to shopee, result seller is suspended, so not permanently blocked, according the law, Shopee has a legal duty to report the seller to the authorities, but shopee acts stupid and does not take any legal action...
SO Shopee is hosting and supporting CRIMINALS on their ecommerce platform

I currently have 15 pending orders, and it has been more than 12 days, yet none of them have been delivered. Your customer service is extremely disappointing. Every time I contact support, I receive the same responses, but nothing actually happens.

The delivery delays are unacceptable. The school is started , and my children's bags and shoes have still not arrived because all of my orders remain pending. I have been assured repeatedly that the issue would be resolved, but there has been no progress at all.

> I have been requesting an expedited delivery every day, yet nothing has changed. This has been a complete waste of time and effort.

This is by far the worst shopping app experience and the worst customer service I have ever encountered. I expect immediate action and a proper resolution to this issue.

Our delivery was stolen by the driver. His proof of delivery was an image of some random location. Even after we had a video showing the driver not making the delivery, and how he put it under his seat, customer service still denied our claim and said he had proof of delivery.

This is the worst company ever, and I will never pay for anything in advance again. I think COD will fix the situation when the seller starts paying for this bullshit.

There's a few problems with my experience with this app.
First is the interface, there's so much clutter everywhere in the app (too many non essential pages) and popup videos on every product page doesn't immediately close down when you click that *tiny (x) button*.
Second is the app's "similar product" or "similar reviews" feature that's always on and zero option to filter it. While similar reviews are helpful at giving you some idea, they don't make a shop with unknown reputation reliable.
Last is the built-in ShopeePay inaccessible outside of phones and is being hostile to modified phones (root/jailbroken or custom ROM). Sure a modified device is "less secure" but locking me out and not giving me an option to at least proceed with risk is rather too much.

My experience with Shopee Philippines has been a nightmare of technicalities and support malpractice. As a professional with a background in Customer Service leadership, I can state with certainty that Shopee’s current dispute resolution model is designed to protect the platform's cash flow over the consumer’s legal rights.

1. The "Return Window" Trap: Shopee utilizes a rigid 5-day return shipping window. Sellers exploit this by stalling the buyer with "troubleshooting" requests or low-ball partial refund offers until the window expires. Once it does, the system automatically releases payment to the seller, and Shopee claims they are "powerless" to help, even when provided with video evidence of the defect.

2. Incompetent & Hostile Support: I dealt with multiple agents and supervisors regarding three separate defective items (Solar Fan, 5G SIM, and a Monitor). The support team provided blatantly contradictory information—claiming in one instance that a refund failed due to "non-return" and in another that it was "already returned." When I pressured leadership for a real-time resolution or a "Goodwill" voucher, supervisors resorted to threats of terminating the chat session rather than solving the problem.

3. Lack of Seller Accountability: Sellers are permitted to delete product listings during active disputes, effectively evading negative feedback and warranties. Shopee facilitates this by refusing to freeze funds during a manual escalation.

This is a clear violation of the Consumer Act of the Philippines and the Internet Transactions Act of 2023. I am filing a formal complaint with the DTI and NTC. Do not trust this platform with electronics; they prioritize automated scripts over basic consumer law.

My order have been on “Delivery Rider assigned” talked to 3 live agents with the same issue still no update. and order didn’t moved an inch. lol these agents aren’t helpful at all!

Bastos ng mga agents nila. Kala mo kung sino. Never again

Shopee siguradong mura voucher lately is a scam. I successfully got the voucher but within 5 seconds the vouchers are gone? So we investigated, we tried severa times, like we are 10 sometimes 12 in our office, we successfully had the voucher then even within 3 seconds at checkout all the vouchers are fully redeemed? All 100 fully redeemed in 3 seconds? We think there is some kind of hocus pocus

Today is supposed to be when my parcel is to be delivered. Their SPX delivery is just inconvenient, to some platform there are infos though minimal but atleast would guarantee both ends but there's just rider nickname and that's it. Thought that it was kinda good feature for their rider message feature or rider's not utilizing it well, but no communication sent, sent the rider availability to receive the parcel no response, just waited for parcel to get delivered which just got returned at the end of the day to the hub. Just would rant about this Cebu NRA Hub, this has been multiple times, mostly, where I have issues with the delivery of my parcels and as usual reached out to CS but to no avail, just made my frustration escalate as responses are bot and auto, even answered unnecessarily and even closed the chat quickly without having to get in contact with a live agent. Immediately cancelled the autorenewal for recurring shopee VIP, thought would give this platform a chance this time but surely it's just so bad.

Very disappointed and pissed with the collection team or whoever is the team who does the calling for payment reminders. They called me 10x in a day, every hour! Same script and sarcastic. Seems intentionally done to annoy me. Well, great job! I AM SUPER ANNOYED! CS as well is not helpful at all. My request and concern are still pending resolution.

Shopee needs to improve their customer service and process. We ordered a washing machine that arrived late and defective, showing no proper quality check. The worst part is their return process. For big items, there’s no pick-up option—you must self-arrange a courier and return the product to the brand’s warehouse, not any nearby Shopee or courier hub, before getting a refund. Beware.