Shopee needs to improve their customer service and process.
Shopee needs to improve their customer service and process. We ordered a washing machine that arrived late and defective, showing no proper quality check. The worst part is their return process. For big items, there’s no pick-up option—you must self-arrange a courier and return the product to the brand’s warehouse, not any nearby Shopee or courier hub, before getting a refund. Beware.
19 November 2025
Unprompted review