While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about rude staff members and unhelpful customer service encountered during their visits. Many visitors also highlighted deep frustration regarding high testing fees, unexpected vehicle failures, and overall poor treatment at the centers. Some reviewers were happy with the service, describing specific workers as polite, welcoming, and extremely helpful during stressful moments. Other consumers deeply appreciated when staff members went out of their way to ensure a smooth, efficient, and pleasant testing process. These visitors found the team professional, noting that friendly interactions completely turned their appointment around.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff, reporting a wide divergence in customer service experiences.... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers report exceptional... See more

Location

Consumers find location experiences to be ambiguous and varied across different testing centres. Reviewers... See more

Customer service

Reviewers express strong dissatisfaction and frustration regarding customer service. Consumers frequently... See more

Price

Clients share negative opinions on price, describing unexpected costs as excessive. Reviewers frequently... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Noting great about my experience with nct, 40 euro re test for visual check ! Need to follow the model of the uk, if a car fails nct it is not insured and should not be let back on the road, h... See more

Rated 1 out of 5 stars

I did the NCT with my car 2 times in between 3 days. The first one failed because the offside lights warn lining up. 2 days later I did the same test but the offsides lights were working but the near... See more

Rated 1 out of 5 stars

Dip beam too high nct at nenagh. Failed report. This literally is a joke paying 60 euros to fail on something so small and then another 40 euros for a retest. This scam needs to be reviewed. Like wh... See more

Rated 1 out of 5 stars

No respect for customers cars. I observed a non Irish person JG violently hammering a screwdriver under an older car in northpoint 1 while waiting for my car,then he failed the car for corrosion.


2.4

Poor

TrustScore 2.5 out of 5

114 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(114)

31 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service that's goes beyond 5 star

Failed nct retest on diplights in blarney ,last day for retest,otherwise I would have to do the whole test again,asked Adrian Sheehan at counter in blarney could I do retest again if I get lights focused as it was last day for retest,cudnt fit me in blarney as it almost closed but rang Joe in little island ,got lights focused and passed retest in little island,thank u Adrian and a lovely fella Joe in little island for fitting me in

5 September 2026
Unprompted review
Rated 1 out of 5 stars

A FAILED IDENTITY

The 60 euro fee first test my car passed on everything apart from frunt ball joint dust covers.
The 40 euro retest , My car was put trough a very severe ruthless brake test which lasted 15 minutes, Getting the exact same results that passed the first time.
Just before the ball joint dust cover recheck.
Due to the extroardinary and severe abuse my car was put trough a small dampness appeared on a banjo bolt washer reuslting a dangerous fail sticker being secretly placed on my wind screen. The reservoIr was full of brake fluid as was only dampness leak,
So i had to book a retest for the third time and pay another 40 euro, Is it legal to retest a car for something that had passed 2 weeks previously as the test results were identical to the previous inspection?
It proved to me that a NCT Cert is not even worth the paper that its written on, A pure and utter sick joke, a law unto it self. Another government failed identity.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

NCT Enniscorthy

Returned from NCT Enniscorthy this morning, very pleasant customer service , and very polite. Thankyou.My booking was for 10;45am, I arrived early, was out with my NCT pass by 10:55.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Visit to NCT Arklow 27/06/26

Visit to NCT Arklow 27/06/26. Apart from the usual scruffiness over the years - this visit, no toilet paper, no soap, no anti-bacterial cleanser & obviously a blank stare from the attending mechanic when I informed him! Furthermore no reply from NCT after I emailed them same day!

27 June 2026
Unprompted review
Rated 2 out of 5 stars

NCT test out of date

NCT test out of date. I want to know how the NCT can back date a test? It seems that they are actually stating that a vehicle was road worthy when they actually did not know if it was roadworthy. My vehicle could have had a serious defect for two months prior to the test, yet they certify that the vehicle was roadworthy, at the time of a possible or alleged defect. This is basically done to shorten the time between test and increase turnover in a specific time frame.

6 June 2026
Unprompted review
Rated 1 out of 5 stars

Horrible experience

I did the NCT with my car 2 times in between 3 days. The first one failed because the offside lights warn lining up. 2 days later I did the same test but the offsides lights were working but the near side lights weren’t working so it failed once again. So in total for the booking €60 and the first fail for €40 so with the second fail €40 so in total I paid €140. I will now be going to Dublin NCT.It was a horrible experience in NAAS NCT and the staff were Extremely RUDE

16 June 2026
Unprompted review
Rated 5 out of 5 stars

They messed up the reg on the car and…

They messed up the reg on the car and the NCT was invalid. I only realised when I went to update the insurance. The staff up in Dublin were very very rude so I went onto naas and had a chat with the boss man Christopher. He is nothing short of a complete and utter gentleman. Thank you so much for your help and understanding. You are a credit to yourself and your company

16 June 2026
Unprompted review
Rated 1 out of 5 stars

I would strongly advise avoiding this…

I would strongly advise avoiding this car park.
I pre-booked a space because I wanted hassle-free overnight parking and an early departure from Belfast on Sunday morning. The car park was advertised as being open 24/7, so I expected no issues.
However, when I arrived at the entrance, I stopped directly in front of the shutters to allow my registration plate to be recognised, but nothing happened. The shutters never opened, despite my booking being fully paid for in advance.
As a result, I had to find alternative parking at short notice. The only available option was across the road, but unfortunately that car park did not open until 12pm on Sunday. This completely disrupted my plans and forced me to change my entire day. On top of that, I had to pay for another overnight parking space.
The customer service was equally disappointing. It took nearly two weeks for them to respond to my complaint and refund request. When they finally replied, they refused a refund, claiming that the car park manager had confirmed the facility was open 24/7 and that the entrance was clearly marked. After that, my concerns were simply ignored.
The £8 charge itself is not a huge amount of money, but the way this situation was handled is completely unacceptable. The lack of support, accountability, and customer care is what really stands out.
I visit Belfast regularly and often require overnight parking, but I will never use this car park again. They seem happy to take your money, but customer satisfaction is clearly not a priority.
Avoid if you can.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

NCT Northpoint-SCAM

NCT Northpoint - absolute clowns, recently had my car fail on a headlamp beam-hardly life threatening….., I subsequently left my car in for service after and my mechanic noticed one of my tyres was badly damaged on the inside, an actual dangerous situation that NCT missed!!
Now, I’m fully aware that the NCT is home for failed mechanics but surely they should be able to spot a dangerous tyre…..total money making scam and just a way of employing totally unqualified idiots…

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional customer service

My car was NCT tested in Deansgrange today. . I'd give the service and experience 5 stars. The test highlighted the need to replace 2 tyres because of repair plug.... I subsequently replaced the tyres in Tallaght and went to the NCT Tallaght for a visual inspection. What an appauling service. I waited 15 minutes in my car for a visual test, no sign of anyone, so I went into the office to enquire as to when this would be completed. I was told to go back to my car, I waited another 10 minutes then I went back into the office again, this time I was told the visual inspection was completed but i was never informed. I was then told that I should have been waiting outside my car instead of on it. Bearing in mind it was raining heavily. I was told that no staff member would approach me if I was sitting in the car. HAVE YOU EVER HEAR THE LIKES OF THIS. WHAT A TERRIBLE CUSTOMER SERVICE AND CUSTOMER EXPERIENCE. I'M SURORISED THEY STILL OPERATE.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

I had an NCT appointment in Athlone for…

I had an NCT appointment in Athlone for my car for the 30th of May 2026 at 20 past 10 I was a few minutes late as I was coming from longford and my kid was with me. When I arrived there was a queue and busy at the centre and I went to the reception they didn’t take my car saying I was late, and when I wanted to talk to the manager they said he is busy. This is not acceptable pure robbery not like they get your car checked on time not like bus or train is always on time so I have to pay again. I drove all the way from longford just for the Nct , this is not okay. Scammers and useless workers

30 May 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous customer experience…

Horrendous customer experience Northpoint 1, Dublin
rudest most unprofessional woman in reception. Returned for a visual retest on same evening as the main test, was told to wait outside and someone would look after it for me, waited for 15 minutes and 2 mechanics refused to do the visual for me, my husband went back into reception to be told to wait outside like everyone else, he told this woman that we were refused twice and asked to see a manager, receptionist woman refused to get the manager and started to raise her voice to my husband stating she didn't like his attitude, manager must have heard the raised voice and appeared, agreed to do the visual, car passed and the manager Greg obtained the cert, my husband was so annoyed by how this receptionist spoke to him so he returned to reception and asked how he could make a complaint about he the customer was treated, the receptionist flung a complaint form across the counter without any indication about what to do, he again asked how to make a complaint and she called him an a*seh*le, then proceeded to scream to the manager Greg that she wanted to complain about my husband, we left the centre absolutely outraged that this woman receptionist treated my husband in that manner without any regard for the fact that we were the customer asking for help.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

NCT Cork Blarney centre excellent staff

NCT Cork Blarney centre. Wonderfully friendly and positive staff. The receptionist Aidan/Aidrian (I think) was welcoming and reassuring. While we were waiting he came out and wiped the rain off a picnic table for an older lady who was also waiting. The mechanic was so positive when telling me it failed, emphasising the passes first before showing me what I needed to get done to pass. Considering the age of the car it was as positive an experience as it could have been and it was due to the excellent professional staff. Thank you very much.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience at Little Island

Amazing Experience at Little Island
I visited the Little Island center for a late-night appointment tonight at 1:00 AM. My car ended up having a serious issue that made me very nervous about the drive home, but the staff member on duty was absolutely incredible.
He was extremely professional and went out of his way to ensure we got home safely His helpfulness really turned a very stressful situation around,
It’s rare to find such high-quality service and genuine kindness at that hour of the night. Huge thanks to the staff member!

20 April 2026
Unprompted review
Rated 1 out of 5 stars

NCT Ennis

I’ve been going to the Ennis NCT centre for the past few years and I never had any major issues until this year. The experience this time was honestly very disappointing. The new staff were quite rude and came across as uninterested in helping. When I asked questions about my car, JM struggled to explain things clearly in English, which made the whole situation even more frustrating.

What bothered me the most was their attitude — they didn’t seem willing to talk or properly communicate what the issues were, just very dismissive overall. In previous years, the staff were much more professional and helpful, so this was a big change and not in a good way.

I expect a basic level of customer service and clear communication, especially when it comes to something as important as car safety. Unfortunately, this visit did not meet those expectations at all.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Athlone NCT

Athlone NCT.
Pleasant, courteous staff
Efficient and to the point of excellence.
Presentation of my vehicle in roadworthy condition is all that was required to pass my NCT

14 April 2026
Unprompted review
Rated 1 out of 5 stars

I've spent the last three weeks trying…

I've spent the last three weeks trying to get a copy of my last test form as my garage misplaced it. I've actually never come across a more incompetent bunch of customer service agents. They don't have a single clue what they're doing.

19 March 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look