Made.com Reviews 

Very annoying company. I got the Tiziana Dressing Table Caramel Marble for £315 but just checked and can see its now £425 (don't waste your money!). They charge over £300 for furniture and you would assume you'd receive all the bolts and screws to fix the item and have a table that had the same length legs.. but no. The table is wobbly and when I raised this with customer service to inform them they did not send me enough bolts to fit my mirror, I was refunded a measly £10 and told to go to B&Q. They also charge for returns making it purposely annoying to return.

AVOID AT ALL COSTS!
Absolutely horrendous customer service, communication and STILL waiting for our sofa which we ordered at the end of December! Original dispatch date April and has been delayed countless times since with me having to chase rather than any effective communication from the company. It takes an age to get in touch with customer services, the live chat is useless, WhatsApp they never reply and you can’t speak to anybody. Upon complaining they state “you can cancel your order” - why would a company possibly suggest that, do they not want the custom?! On another occasion of complaining I was offered a 15% off future purchase voucher…. How insulting! I would NEVER order another thing from this company!

I ordered a mirror three weeks ago - didn’t like it so submitted a return request online - still no contact from made with information about return or to confirm collection. I have WhatsApped twice/ tried live chat and no response. Why do they make it so hard to return - most companies make this very easy so you can do it all through website. Worst customer service ever and most of the products are cheaply made - avoid!

THE WORST!!!!!! AVOID!!!

Missed delivery dates, crazy return fees that won’t be reconsidered, terrible customer service, broken promises, inaccurate descriptions, shocking all around.

Finally got a 60€ voucher when they took over 6-months to deliver a table which I used on a coffee table - it was uneven and it would have toppled over and crushed my toddler. Still charged me return fee and refused to reissue my voucher with no reason given. Tried to blame me for not giving a thorough enough explanation. Still haven’t given a reason why they won’t reissue the voucher.

Don’t even get me started that their items smell like rat urine (if they finally arrive).

Don’t waste your time. Just don’t even consider this company.

Huge waste of time. Sofa batch I ordered had a problem and shopping delayed by 6 months. Also I was never notified of this until I had to reach out myself to customer service 2 weeks after expected delivery.

The desk has all I wanted and more. There a nice hatch in the desk to leave your computer cables. The doors open and close very smoothly. The material the desk is made of is beautiful. Great value for the money!

Missing parts , can’t return (unless spend another 2 hours disassemble). Extremely long waiting queue and limited channel to get help.

Be informed the Grijs Schonenkast (shoe cabinet), the drawer parts are missing for our order.

despite placing my order weeks ago and giving specific guidance on when I should receive my delivery and getting confirmation that this would happen. It never did and I had to chase you to sort out my delivery.
Despite the error being yours the lack of customer service in not being able to expedite the delivery was shocking to say the least
I followed up on numerous occasions and wouldn't get replies
Delivery was finally confirmed and they not only damaged my freshly painted house on many places but dirtied my brand new carpet!
Now for the icing on the cake, I've paid a carpenter £350 who has build my furniture one of the bed did not come with the bolts or instructions to build it (harlow double bed). Which means my child goes yet again another 2 weeks without a bed. I will also have to pay another £350 for the carpenter to re-attend. The wardrobe have a number of defects too.

I get a response to my review but no response to the email I sent them directly. Going from other reviews I’m not sure what hope I have!!!!!

This company pretends to sell posh and design forniture fresh from their storage. In reality more than half of the items delivered to me where second hand, damaged, dirty and used. In some of the boxes I even found the return label inside - meaning they are completely careless and did not even bother to open, clean and repackage the item. I had to contact customer service on every single delivery I received and they often offer low discounts (e.g. 10%) on items that in fact are just second hand - so could be purchased on any marketplace for half the price. I highly recommend to stay away and not purchase anything from them.

Avoid the Rhonda garden furniture, it is cheap rubbish. The stone desk is a glass plate with a small layer of stone glued onto it. The glass plate is 'held in place' by cheap plastic suction cups, nothing else. This is a 700-1300 euro set depending on which variant ; you get glass with a tiny layer of glued rocks held in place by suction cups

I tried to order three items from made.com that were on sale. When I placed them into my basket however they were full price. Upon contacting customer service (ref: 6468022) they advised that they "hadn't updated our page fully yet" which was why I was seeing the discounted price. How is that my problem?! I provided screenshots as evidence but they said they couldn't honour the price.

Bear in mind, I'm an existing customer who has spent thousands with made.com looking to spend more. The rep then invited me to submit a review here which further indicates to me how little they care about the customer experience. Made.com suits my aesthetic even if their QA is sometimes subpar and some items are overpriced. But they seem to take that for granted and don't care about misadvertising.

I placed an order that said in the order confirmation that it would be dispatched within 2 days. After over a week I hadn't heard anything else from them. I entered into an online chat which was cut off mid conversation at 8.30pm prompt when the online chat facility runs until. They hadn't answered the question as to when my order would be dispatched but the first thing said to me in the chat was 'do you know you can cancel your order'. I found that very strange, but so I did. Order cancelled. Now waiting for the refund. Disappointed in the delay in processing my order and, more importantly, the lack of communication. All in all, not impressed with Made.com I'm afraid.

** just received an email saying I left the chat! Err no I didn't, you cut off at 8.30pm prompt!**

Bought a (very expensive) bed when moving into our new home. Since arrival it has sagged in the middle. Due to multiple massive life events it has not been at the forefront of my mind to replace.
I now find myself with a newborn who it is unbelievably difficult to breastfeed lying in bed due to the slope and have found face down into the mattress due to the slope in the bed.
Upon originally contacting made.com I was told I could send the bed back after proving photos for a full refund as it was faulty which I was pleasantly surprised to hear seeing we’ve had the bed for a year.
However, on contacting the company again to arrange collection I was told a mistake had been made and that the bed required inspection by an engineer (first available appointment being in 3 weeks time) before they could accept it was a manufacturing fault. A bed which we have already taken apart for the safety of our newborn.
Deeply disappointed with made.com. This is the second item I own by them (frankly the table I ordered is functional, looks pretty but is poorly constructed)
Appears customer safety or satisfaction doesn’t appear to be a concern of theirs.

The Irma dresser took more than 3 days to put together (booklet says 90 min). Screws and pieces were not labeled, thrown into one bag and it was a guessing game during the entire assembly to figure out which screw went with what piece. Book instructions did not match what you actually had to do, or they were contradicting. We needed to use our own drill because the screws provided were not correct (size), OR there were simply no holes in the "wood" where you would logically need holes to put pieces together. Finally it's done - it's flimsy at best, and the drawers are very small. So this is perfect for those who only care about looks, and don't have more than 10 pairs of socks and other items to store. Last thing I'll ever buy from MADE. Side note: I've read the poor reviews and friends have also warned me about purchasing things from MADE, but I've bought some small items recently and was satisfied. This is the straw that broke the camels back, don't buy high priced items from MADE (beds, couches, closets, chairs, etc.). The reviews are bad for a reason! Buyer beware. I regret this purchase very much.

Bought the chairs in anticipation of new house so they were kept in the box for 4-5 months. Used them for 1-2 weeks and both of them fell off their stand, rendering them totally broken and useless. I am small, so this is not because I am a giant. Raised this with Made and included pictures of the chair and fault who simply said they'd passed their warranty or suggested that I could get expert advice (which I obviously need to pay for first myself) and proof that the chair has actually a production failure and if this was the case they might do something! Apparently it's normal to spend €300 on a product and for it to be unusable. If you want a product to be fit for purpose or would like some customer service, I'd recommend not buying from Made.

I placed an order with MADE.com almost a month ago now. It has been an absolute nightmare. I have had 3 separate online chats with 3 different customer service people and they have not been able to tell me what the problem is. They can’t transfer me to a Supervisor/Manager and they told me that they have no phone number! I cannot get to speak with anyone in the company that may help with this. I have a notification from them stating that my order has been despatched.

I have bought from them before and had a very good experience.

In response you your reply to my review;

That’s the problem Matt, everyone is looking into the problem but not one person has come back to let me know what the problem is or when it will be resolved. This is going on for 1month now!

I bought Adrianne Multi Floor Lamp, Green Glass & Brass
2 months in advance before moved to a new place so I didn't open the package at that time.when I opened the parcel yesterday one of the glass vessel was broken. I contacted customer services on the chat today and the could not help me, she kept saying I should have contacted then within 30 days after receive the package. I was willing to pay for the vessel but they don't sell any accessories of their products and she rudely left the chat. I have bought many things from them and right now I feel like I have been robbed.
I would never recommend anyone to buy from them and their customer service are very unprofessional.

customer support and general service is appalling...
I placed a large order for some light shades for our new home, however the delivery date has come and gone and no update with regards to my order.
Spoke to two customer service reps via webchat, who take no responsibility and both give different types of misinformation
They can't help or choose not to help.

DO NOT ORDER FROM THIS COMPANY.

response to Amy : order number - 105682529

update: ordered my items on the 18th July, still no update from MADE.com. Awful service! They use Evri (aka HERMES) as their courier, and they can't even contact the courier to find the whereabouts of the products! Funnily enough, made.come charge a ridiculous delivery fee, and then they cheap out on using an awful courier service like evri...

update: spoke to someone called Anna on fri 5/8/22 who said my order has most likely gone missing. so she re-ordered it... and then I get an email saying it will be delivered tue 9/8/22 - Tuesday has come and gone and no sign of my order! disgraceful

I bought a bed 5 months ago. Part of the frame has bent and the bed is now longer stable. Their solution is to send someone to determine if it's a usage issue or a manufacturing issue. If it's determined to be a usage problem they'll charge me €152 for them coming out and the bed will remain broken. If it's a manufacturing issue it'll be fixed. No other solution was offered. I'm renovating my house this year and will buy all new furniture but because of this none of it will be from MADE.

Order: 1200875785

Ordered a dining table, it was damaged, I received a replacement table today, the replacement table is also heavily damaged.

I have a few major issues with Made's customer services and product quality, listed below.

I was offered the standard partial refund "final offer", which was too low, then the offer increased, I declined, and the offer increased again, I declined. So the final offer wording, was not true, only an attempt to brush off the customer and getting them to accept a damaged product.

Their website states "Our quality team checks your furniture to make sure it's up to the very best standards before we send it to you." and yet I have had 2 out of 2 dining tables arrive with visible damage, leading me to believe that the quality check is not happening, or flawed.

These tables are incredibly heavy and bulky. Un-packaging, building, dismantling and re-packaging are very labour intensive. Having to take time off work, to be home for these multiple deliveries and collections, is also costing me annual leave days.

I have no confidence that a 3rd table will be delivered with no defects or damage, and having a 3rd delivered will be another delivery and collection I will need to be home for and another 55kg table I need to repackage in very difficult packaging.

The 2nd table made it clear that the wooden top of the 1st table was not to a standard quality. The 2nd table was clearly made from a single piece of wood, as the pattern in the woodgrain perfectly aligned. The 1st table, I now realise, is from 2 completely separate pieces that do not align.

I am now in Limbo, wanting this table, not knowing if an un-damaged one exists or can be delivered, waiting for the 1st damaged table to be collected and having to package this table myself then wait at home for the collection window. Then organise another collection for the 2nd table, repackage and wait at home again, while hoping a 3rd table with no damage will one day arrive.