I placed an order that said in the order confirmation that it would be dispatched within 2 days. After over a week I hadn't heard anything else from them. I entered into an online chat which was cut off mid conversation at 8.30pm prompt when the online chat facility runs until. They hadn't answered the question as to when my order would be dispatched but the first thing said to me in the chat was 'do you know you can cancel your order'. I found that very strange, but so I did. Order cancelled. Now waiting for the refund. Disappointed in the delay in processing my order and, more importantly, the lack of communication. All in all, not impressed with Made.com I'm afraid.

** just received an email saying I left the chat! Err no I didn't, you cut off at 8.30pm prompt!**