JetBlue Airways Reviews 

About a week ago, purchased two tickets one for me and one for my wife unfortunately it’s not clearly marked that I was supposed to put in her name anywhere and thought maybe they had you put in that information after purchase so I proceeded to check out and they allowed me without any warning to purchase two tickets under my name. Totally easy fix quick solution change the name on the ticket and we will be good to go.

Nope, they said that they have a policy that does not allow you to change the name on the ticket. This is after waiting on hold for an hour and then waiting on a callback for nearly 10 hours.

So at 11 o’clock at night, I’m being told that I have to rebook my entire flight and I’m begging and pleading with them because they’re telling me that not only do I have to redo all of that. They’re also going to charge me the current fares instead of letting me cancel my flight and then honoring the price that I paid a week ago. They charged me around five times as much. I originally used 23,000 points and $69. Because of a minor clerical error, they charged me 52,200 points and $321 I have begged and pleaded with everyone for a fair and reasonable solution just honor the price that I already paid. Nothing more nothing less just the terms we originally agreed on with a small clerical revision. The lady at the end of the call said sorry and then hung up on me.

Instead of being fair and honoring the price because instead of just changing the name, I had to rebook an entire flight. Now I’m being charged grossly more money and they don’t really seem to care at all or show any understanding or humanness.

I booked a package that included a flight on JET BLUE. I was notified by Jet Blue that the flight would likely be cancelled and told I would receive a credit to change or cancel. However, when I attempted to change the flight I was told there were no flights available, even though there clearly were flights. When I tried to cancel I was told they were having difficulties over and over. I have tried to reach them for over 48 hours. I received one callback that went straight to voicemail, while my phone rang fine for everyone else. Panicked I would get stuck 3,000 miles from home I booked a new flight. I have tried over and over to reach them. THEY HAVE NO EMAIL, DO NOT ANSWER THE PHONE OR RETURN CALLS, THEIR AGENTS AT THE AIRPORT SAY THEY CANNOT HELP. And if you try to request a refund online it is a loop that never allows the request. JET BLUE IS A SCAM

2.5 hrs delay for flight between boston to sfo today. Its due to inbound flight delay

JetBlue on July 19th cancelled our flight from Fort Lauderdale to Houston at 12:30am after the flight was delayed 5 or more times from the original time of 8:25pm. JetBlue is blaming the weather of course so they do not have to compensate any one. The flight crew of 3 was at the gate and walked away after the first delay around 8:40pm then at 10:30pm a new flight crew member came to the gate to be the 4th crew member for the flight... and then the pilot and co-pilot walked up at 11:15pm and stated if they are not in the air by 11:35pm, they will be out of hours. The original 3 crew member walked back to the gate and stated, we have been sitting in the lounge waiting for a call so we can get the flight going but the pilot times expired by this point and the walked off. But after all this, JetBlue does not want to take accountability, they are claiming weather caused the delays. This is piss poor customer service and I will never fly JetBlue again. I called customer service and they were telling me the weather was listed as the reason. There was no weather in Florida at that time and there was more than enough time for the flight to leave for Houston but their lack of communication is the true cause. JetBlue lacks accountability and has poor customer service!!!

Got a ride to DTW from Toledo and bought a $400 room at the airport. Jet Blue cancelled the flight to Heathrow. We had to get a ride home then back again the next day for the new flight. The next day our flight from DTW to Boston was delayed again causing panic to my wife and I. We barely made our connecting flight to London once we landed in Boston. We literally walked off the plane one gate over and onto the next one. Coming home we had a four hour layover and once again our flight is delayed. This time from Boston to DTW. We will never fly Jet Blue again.

Sucky Jet Blue - they have and always will be the worst. I hate them and you should to. Awful customer service - rancid policies. they are a stain on america.

Canceled my 8:44am flight at 1:45am and told me the only available flight was the next day. I'm still waiting for the promised call back from their support 4 hours later. I'm the meantime, I had to find a different flight that is much worse, more expensive, has extra stops and gets in late. Infuriating that there is no support or customer service at all and seemingly it's okay to just not provide service or a reasonable alternative.

The worst travel experience. First, the initial aircraft was delayed because of a maintenance issue (to Daytona from Boston on the 21st of July). It was again delayed to top off their fuel. After we take off the pilot announced we were returning to Logan for a de-icing issue.
We deplane and are told we would be booked on a different plane. Two hours later we boarded. Only to be told to deplane. At 8:55 we were told we would board in five minutes. Five minutes later they flight was cancelled

I have been a loyal Jetblue Customer since 2005... 20+ years! It used to be mainly great experiences... but that has gone downhill...

2 flights cancelled or delayed (and delayed, and delayed again) in 2 weeks. There is no support from their customer service. Wait times to speak to anyone are "Over 2 hours"... that's if you're lucky.

Last time was flying out of Atlanta... they delayed the flight, then delayed it more, then 30 mins before departure time announced that it was back on, then 5 minutes later delayed it again... then the pilots that were supposed to fly that flight, got put onto a different flight instead. It makes no sense! The Manager at the gate was not helpful, and just kept on throwing excuses at us...

This time, I had an 8 am Flight out of Boston. They cancelled the flight at 1:52 AM... No rhyme or reason given. And they rebooked me for 3 days later!! (After I'm scheduled to return home!)

It's been real, JetBlue... but recently it's been real awful. Flight interruptions really mess up peoples plans... and when you do it constantly with no good reason, then it's time for us to part ways.

JetBlue is the worst place to book an important flight. Myself and some other of my peers would have won a scholarship and we should’ve been in New York since last week Saturday. It was then cancelled because of the weather and was pushed to the following Tuesday taking a few days out of the 2 week camp. Upon arrival everything was going smoothly then it got delayed from 9:50 - 10:50 which wasn’t as bad but then was later delayed AGAIN until 5:00 AM in the morning. Keep in mind we have been at the airport since roughly 5:50 PM and had to spend the whole night in the airport with no complimentary services such as blankets for our delayed service. Then the flight was canceled ultimately and we had to go back to collect our luggage. We then attempted to re-book and sat in an empty airport so long the floors started smiling at us. When we made it to the check-in it was canceled AGAIN. And we were told that the nearest flight was Friday. Which would take out 50% of the time we would have to build apps, and learn how to teach the next batch of coders here at Jamaica while also learning. And their was no way the camp could be extended. A year of fundraising and hard effort gone down the drain just to be met with “Your flight has been canceled” As of now myself and my peers spent the night on the airport FLOORS getting some sleep. And many others had to result to this and it’s currently 6:35 AM and we’re looking for an alternative to get to New York to which well still be at a disadvantage. Don’t ever book JetBlue for an important flight because 999.999% you will be met with a big “CANCELED” on your flight. Also someone really needs to upgrade JetBlue’s staff phones because their communication is as useless as I am in my math classes.

Flight cancelled last minute, new flight offered 2 days later, no customer service available, chat option absolute joke and useless! Second time in a row now - never again

Horrible customer service, they are now the new spirit

I had a very disappointing experience with JetBlue Airways. Due to a significant delay caused by the airline, I missed my connecting flight. Instead of helping me, the staff were rude and unsympathetic.

I was traveling alone as a woman, and at around 1:00 AM I repeatedly asked for assistance. The only response I received was to rebook my ticket myself. I was not offered any accommodation, support, or reasonable solution.

It felt like the airline only prioritized Business Class passengers, while Economy Class passengers were left without proper care or assistance. This level of customer service is unacceptable, especially when the delay was not my fault.

Based on my experience, I would not recommend JetBlue Airways. I hope the airline improves the way it treats all passengers equally, regardless of the class they are traveling in.

This experience with JetBlue was horrible my plane was supposed to leave Friday July 17th at 7:00 a.m. and then it was canceled until 3:30 p.m. with the only thing that JetBlue is offering for this great inconvenience is points which is horrible.
The rebooking process was the worst I have ever experienced whether you called the customer service or talk to the customer service at the podium no one felt any empathy for The Traveler and our time. But Not only was the outgoing flight delayed but the flight coming back was also delayed this is horrible and the customer service and the company does not care about it's customers

We just landed from Boston to Charleston. Terrible weather all along. I have anxiety every time I fly. The pilots on jet blue flight 2467 were above and beyond skilled. We hardly had any bumps in spite of terrible weather. Way to go jet blue for hiring such skilled pilots. I will be flying with jet blue always!

For my first experience on JetBlue, I thought it was an honestly good airline, we got to where we needed to be with no issues beyond some minor luggage issues once arriving, the flight back was pretty smooth aside from some turbulence, it got us home in a good amount of time with no delays or cancellations. My flight to Santo Domingo was on time, quite speedy and we enjoyed our four day vacation UNTIL it was time to go back home. The flight back to FLL was delayed by a whopping 4 hours, we were supposed to board at 1-we never boarded. They ended up cancelling our flight and gave us a bogus voucher that didn’t do anything, we still ended up paying in full for our meals.

Luckily, they provided us with a hotel of which we aren’t supposed to pay for, and a flight on the 23rd to return to FL. UNLUCKILY, the hotel needs to call JetBlue to extend our reservation: guess who didn’t answer? JETBLUE. On top of other issues we’re facing, this is the first, and they’ve lost us as customers, this has been the worst experience, and frankly a nightmare for all of us.

Somehow, they were able to get my dad on a flight the next day, perfectly fine, on time. So… why does our flight have all these issues and delays, and the cancellation one day, but by the next day suddenly their service is all whoopty doo and perfectly fine.

We’ve called them.

The hotel has called them.

They haven’t picked up once, especially when it’s most important. Why do you even have a phone number if you’re not going to pick up.

I have practice that I’m missing, my father has work he nearly missed over this panic, and my mom doesn’t deserve the stress of any of this. We have a home and life to return to.

This was supposed to be a fun, short vacation by the way.

Booked flight received confirmation but JetBlue doesn’t recognize it, they’re reply “sorry for the inconvenience” 8.5 hrs to get a text representative (they said it would take 2 hrs) than they text me to rebook, in less than a day flight price doubles over that time period, they’re reply “sorry for the inconvenience, we can not help, you need to rebook at new price”.
Wasn’t a fan of Spirit but maybe they should have survived and JetBlue have gone away.

My daughter had a connecting flight in Boston to her final destination in Charleston. I was waiting for her there so start our vacation together. She arrived in Boston and her flight was canceled without any explanation or any attempt to help find alternative routes. Customer service was nonexistent. They simply rebooked her next day same flight. No assistance with hotels/meals/refunds. She is a high schooler and was stuck in an unfamiliar airport alone. She canceled the rrst of the flights and took Amtrak hone. We are both crying because our vacation is ruined. I am in Charleston for the rest of remaining 3 days and she is at hone. JetBlue issued points as a reimbursement. Really???? None of us will ever rebook with this aweful airline. Ever!!!!! I wish the worst upon them!

would give 0 stars. Arrived at 1:30pm for flight leaving at 3pm. Just left airport at 2am. flight was endlessly delayed only to be cancelled at 11pm. Was told I would be emailed a change of flight. 4 DAYS later! Received just a $12 airport voucher for food. option to cancel only gives you a travel credit with $100 fee if you chose blue basic, and to fight that you are forced to the app because no one working there in person can do anything. the app forces you into a call back which they never call back. at the “help desk” I asked if the flight leaving in 2 hours had any seats and was told no it was full so I proceeded with cancelling since the app said “unable to give credit for hotel“. Decided to walk over to the gate of that flight afterwords and was told if I hadn’t cancelled it she could have switched me into that flight because there was space but it was too late and she can’t sell me a ticket because it was a delayed flight or cancel my refund request. so now I had to buy tickets for another airline and book a hotel for 2 days so I can fly out next day in the evening for the soonest affordable flight home. Who knows if I will be reimbursed at all for the hotel from jet blue(I’m sure I won’t) or get a refund to my card instead of a travel credit. will never book a jet blue flight again. unbelievable how bad this experience was.

I want to take a moment to express my heartfelt gratitude to the flight crew of JetBlue Flight B61473. Without me even asking, they went above and beyond by creating a birthday card for me, making my special day even more memorable.

Their thoughtful gesture truly exemplifies outstanding customer service. It’s refreshing to see JetBlue Airlines prioritizing such incredible experiences for their passengers. I wish that all airlines could follow this exemplary standard.

Thank you once again to the amazing crew for making my birthday so special!