JetBlue Airways Reviews 

Jet blue airlines terrible. My husband and I luggages were lost and after we filed a claim we couldn’t track our luggage and could never speak to a representative. An automated system stated a rep would call back since they were having lot wait time holds for luggage and a rep would call back. We were on a first time European cruise with no luggage for five days for a seven day cruise. TERRIBLE customer service!!!! #jetblueairlines

I am extremely disappointed with the horrific travel experience my family and I endured yesterday returning from Aruba. Our flight was delayed for hours, leaving myself and my three grandchildren stranded at the airport and causing us to miss our connecting flight to EWR.
Instead of getting us to our original destination, my only option to get home the same day was flying into BDL, over two hours away from EWR. This completely disrupted our travel plans. I intentionally booked Newark because my car was parked in New Jersey, and I needed to return my grandchildren to their homes in NYC and NJ after our trip.
Instead of arriving as planned, we are now in CT waiting for someone to drive my car from NJ to us before I can even begin taking my grandchildren home. What should have been a simple trip home has turned into an exhausting, stressful, and expensive ordeal because of JetBlue's handling of this situation.
Travel delays can happen, but the lack of a reasonable solutions and notification is truly unacceptable. The significant inconvenience caused is completely unacceptable.

We had an appalling experience flying with JetBlue in 2022; it was so bad, we thought whenever fly with them again. So when they sent us a flight credit voucher, which we did not act on it.
Now, as my daughter (who's a student ) has the opportunity to visit student friends in the USA, but is on a very limited budget, we decided it would be worth re-visiting this option. We should have been able to use our voucher, but as we didn't tick a particular box at the time, after our dreadful experience with them, they will not allow us to use them.
I requested a review, but instead of affording us the 50 dollats to which I thought we were entitled, they have still refused to help us, despite this having effectively been an interest free loan. They even added insult to injury by pointing out that we should actually have been entitled to 100 dollars towards the next flight. How unhelpful is that?!

Do not use this company.
I booked a flight to USA via a travel agent, travelup which was a big mistake. jetblue changed and cancelled twice so I had to make other arrangements. Since last week the airline has told me to contact the travel agency who sends me back to the airline. Both are smirking their responsibilities.
Someone has to reimburse me for the additional costs I incurred trying to get back to the UK.
It is disappointing I'm having to leave this review. I will never use your company again and will ensure others know how incompetent you are.

I put myself on standby for a flight then I asked the gate agent about if there were enough seats she advised yes and I can make it then I saw many standby so I asked the gate agent about if I can not make it I can put myself on standby with other air lines she said I should be fine finally the gate agent advised the flight got full and I missed other flight on delta and it has some seats but it was to late to put myself on standby list so I arrived my destination late because of that and the supervisor does not know any thing about customer service his skills of customer service is zero and he said the gate agent does not have to give you heads up this airline is trash and I will be happy when this airline goes down and all of those people without job

Reserved flight from Syracuse, NY to Orlando in February 2026 for flight on 7/12/26 at 6am.
Starting in March my flight was rescheduled 9 times. 1am on the morning of flight I get a email cancelling and rescheduling for the following day.
I had my airport transport already paid for and my destination reservation fully paid.
No explanation and no way to contact customer service. Tried chat option which didn't work.
JetBlue is an absolute nightmare. Hopefully, getting the refund won't be a hassle.

I am at SJU airport (San Juan Puerto Rico) I have been in line for over an hour waiting to have my bag checked since I was unable to get it tagged at the kiosk. Less than 1/2 of the people ahead of me have been serviced. The line has tripled since I began waiting. They only have one agent servicing the line. While they have 3 people servicing significantly shorter lines. Talk about misuse of resources. I travel to PR frequently and I see that the wait times have steadily increased. This is the height of the day / foot traffic and therefore one would think that they would plan accordingly. As I'm typing this review, the person at the counter has been there for over 15 minutes. A 2nd agent came over to assist but I am unable to determine if he provided the relief the customer needed. This is not a good look for JetBlue. I luckily arrived more than 3 hrs ahead of my flight. However, I did not anticipate spending what appears to be almost 2 hours (at this pace) in line to check a bag. While I truly enjoy JetBlue and the in air services, I am not a fan of their ground services. On the front end of coming to PR, I asked to switch my seat if it was available, and the attendant at the gate flat out lied and said it was a full flight and not only was that seat not available, but there were no empty seats. I asked as the passengers were boarding. Did he not think I would see the empty seats - at least 6 to include the specific seat I asked about. I imagine that there are several more believable lies he could have told me to which I could not fact check. He chose one that was easily verifiable. Not the brightest employee on the payroll. They just placed another agent at the counter to help out. Wonder what triggered them? Probably the crazy long line looking for somewhere to go since the 5 lanes of the velvet rope is no longer containing the line. One of my worst flying experiences ever.

Delays, delays, and more delays. The worst airline now that Spirit is gone.

If you book with JetBlue, you will not get to where you want to go. JetBlue cancelled our flights for no reason at all, other than that they decided they can charge more for the flight to someone else at this very moment. When I have been able to get a Jet Blue flight, there are always massive delays and they lose my luggage. Want to get in touch with them? Well you can't. It is well worth it to pay slightly more to go with a far better and more reliable airline.

if I could give a negative 5 stars I would.
Absolutely horrible experience, ground staff is absolutely rude and unhelpful, customer service (call center) promises to call back and never does, flight delays at every leg and not just an hour but 10+ hours or more each way there and back. Got stuck in NYC for more than 24 hours ended up just booking an entirely different flight through Delta and hoping for a refund.
The check in desk at NYC was absolutely abhorrent (Daisy and her staff) and borderline racist the way they would treat non-black people...it was blatanly obvious behavior. Any blacks that came up would be treated like royalty but anybody else was treated like a dog...literally told me very rudely to 'just go stand over there' to wait for assistance and I waited for 45 minutes and still didn't get any asisstance.
Imagine flying more than 16 hours and waiting since 5am to try and get help with a delayed flight and get nothing. To top it off I was supposed ot get a food voucher and never received it.
Absolutely the most terrible experience ever. I will file a report with the better business bureau after this.

We paid for and tagged our three bags on the flight from Punta Cana to Orlando. One of the three bags disappeared. No idea where it is. Jet Blues Baggage people have told us at least three separate stories over the last 48 hours. Excruciating… not to mention the items in the bag are needed for a follow on trip in a couple days. I’ve had baggage mishaps before, this is ridiculous; fly a different airline.

The 7:59 am flight from New York to San Juan, Puerto Rico, was delayed 4 times, and the pilot was replaced at the very last minute. I have flown all over the world, and this is by far the worst airline I have ever flown. I didn't get to leave until almost noon. They offer you JetBlue credits as consolation, but if you read the fine print, they are completely worthless. I would never choose this airline again. s

JetBlue was the WORST airline I have ever used in my entire life. From all ends, the staff was rude (check in, flight attendants, baggage claim, help desk, etc) and unhelpful. Our flight got delayed 3.5 hours because they didn’t have a scheduled first officer for the flight. As if that wasn’t bad enough, when we FINALLY landed, the JetBlue baggage staff took over an hour to put our bags on the carousel. When it came time to travel home, JetBlue’s app wasn’t allowing to check bags onto the reservation so we had to do this at the airport. When landing in our connecting city, JetBlue sent a message stating “flight cancelled” with no reason why. The only flight opens they gave us weren’t until the next day and we had to end up driving 8 hours home. There was no assistance, no guidance and no response from JetBlue staff during this. Horrible airline, I will never be flying with them again.

What an awful experience with JETBLUE AIRLINES

Our flight was repeatedly delayed with little to no communication. At first, we were told it was due to the weather. Later, we were told there was no pilot. After hours of waiting at the gate, our flight was ultimately canceled. There were no available flights for another two days, and no hotel, transportation, or meal assistance was provided. We had to retrieve our own baggage and pay for a hotel out of pocket.

Two days later, we returned to the airport hoping everything would finally go smoothly. We checked in, and our flight showed as on time. Then, around 7:00 p.m., the delays started again—with no communication from the airline.

At around 9:30 p.m., we finally boarded the plane. We sat there for more than 30 minutes with the doors closed, almost ready for takeoff, when we were told to get off because they were changing aircraft. We were sent to another gate and waited even longer.

Around 10:45 p.m., we boarded a second time. Once again, we sat on the plane for another 30 minutes before being told at approximately 11:40 p.m. that the flight had been canceled because our destination airport had closed.

Once again, there was almost no communication. We were simply told the next available flight would be at 5:00 a.m. We had no choice but to spend the entire night in the airport, in freezing temperatures, with nothing provided by the airline.

Watching families struggle was heartbreaking. People were crying, children were exhausted, cold, and sleeping on the floor. Everyone was stressed, frustrated, and left wondering what was happening because no one would give us clear information.

Delays can happen, and I understand that safety always comes first. However, the complete lack of communication, organization, and basic care for passengers made an already difficult situation so much worse. This was, without a doubt, one of the worst travel experiences I’ve ever had.

Unhelpful liars. My flight was cancelled. They never told me. They said it wasn't their policy. I didn't find out until I got to the airport. I asked for a refund. They said since they could fly me out the next day they didn't have to give me a refund. I had to spend 30 minutes on the phone before they agreed to give me a refund. I asked why they cancelled the flight. They said it was bad weather. I checked the weather--sunny, clear and no wind. So they lied about that. I'd rather walk then take this airline.

Do not waste your hard earned money on this airline. They will cancel at last moment after you pass the gates & are about to onboard.

Jetblue refuses claims for items that are damaged in their possession. Disrespectful flight attendants and nonexistent Customer Support. I was a happy Jetblur customer and Trueblue rewards member, but will never fly with them again.

Absolutely horrible experience with JetBlue. What should have been a simple flight situation turned into a stressful, expensive mess because of their terrible customer service and lack of real help. The agents gave little to no useful support, the process was confusing, and it felt like JetBlue cared more about keeping my money than actually helping a customer fix a problem.

I was left frustrated, stressed, and forced to deal with extra costs that could have been avoided if their customer service was even remotely helpful. Travel is already stressful enough, and JetBlue made it so much worse. I would not recommend JetBlue to anyone after this experience.

Never again.

All flights got cancelled out of Boston from JetBlue for a ‘fuelling’ issue and there was a girl screaming “there are no flights out of Boston tonight, find alternative means”.
Great help, let me just get my wallet out and pay $200+ for a hotel and food after spending over $2000 on flights.
Felt terrible for people with families in the same boat.

I’m a frequent flyer, I get it. Flights get cancelled for reasons out of our control. I can live with that.
It was the fact there was no solution no guidance from most of the staff.

I would like to say a special thank you for Olga (sorry didn’t get your last name) from the service desk for getting us a next day flight and saving our holiday.

Came from Dublin, connection through Boston to Pittsburgh.
Flight landed 2pm local time, flight was meant to fly out at 5pm,
Delayed until 6:30pm
Delayed again until 7:30pm
Cancelled.

Stood in a queue until 21:30pm along with hundreds and hundreds of other passengers.
Had been awake for over 24hrs since Ireland.

I’ve flown to the states countless times, Newark and Boston are now on my no fly list.
Pay extra and fly to another airport and don’t flue JetBlue.

Horrible. I purchased flights with points now flight is cheaper however jetblue refuses to price match? Every airline does that. Do not sign up for card or use JetBlue as they are horrible and not customer friendly. Will never purchase flights again with them