JetBlue Airways Reviews 

Very bad very unprofessional. Do not have any sense or care for people. Do not book with them

Zero stars 2 canceled flight on 2 days las minute. Had to wait 1 1/2 hours for my logged i had no answers from anyone. No place to Place to stay. With my father that is diabetic horrible. They should let people know on time .no respect for customers it was Saturday and Sunday 2 days

Our itineraries were canceled on July 19, 2026 and were rebooked on n]July 20, 2026 flights and they got cancelled again. My confirmation # are : OVHPXZ and MHSREN. Your approach to handling situations like this is deplorable.

My flight was on 18 July connecting flight because of the weather they had cancelled it i understand, they sent me a notification to rebook for 19 July so I did same timing everything I went in to airport they said delayed again ?? The lady says “who ever was handling your guys things didn’t put you guys in for the 19th. So why sent us a message that we are in? Then again they said we can help you rebook. So the lady helped us rebook put us on 21 July later that night I see where is the 4rt passenger?? She’s small kid how can she be left behind?? How can they forgot to put her in system when we did this all in person ?? We payed for all 4 people as well.
Never will travel with jet blue again

Worst airline communication I’ve ever seen. Flight delayed multiple hours to 2:30am departure, just to find out once the plane arrives at the gate at 2am, the cabin crew has timed out and the flight was cancelled. How JetBlue did not know this or plan ahead to let their passengers know the flight will be cancelled so they’re not waiting 6 hours in an airport into the wee hours of the night is beside me.

I even saw this coming and called JetBlue hours before to confirm there will be a new flight crew. No call back and no cancellation, so I thought there must be a new flight crew because JetBlue must know the rules about crew operating times and their limits. Nope! Clueless! As I’m writing this review, I’ve now been in the call back queue for over 4 hours.

Unbelievably unprofessional. I will never fly JetBlue the rest of my life from this experience.

Back to back cancellations of DCA to ACK (7/18 and same flight 7/19). Never had that happen before in 35 years of flying. Avoid JetBlue.

Cancelled my flight after 4 times of cancellation and rebooking. Couldn't reach a representative on the phone after 3 hours, no compensation for my stay despite me having no where to go.

I wanted to give it a 0. We are sitting in JFK for the last 4 hours. They said boarding will start at 6:40 (our flight was at 7:15). 10 minutes before boarding, the receptionist announced the flight will be delayed because “they are looking for a captain”. Just like that, no apology and the receptionist got busy in her phone after announcement like it is something very normal. Another JetBlue passenger told me they are doing it since yesterday, cancelling and delaying multiple flights. This is my first time with this airline and I have this horrible experience.

My first flight from Boston to Orlando was pushed back 3 hours from it’s initial scheduled time in which we later found out was due to Jetblue scheduling the pilot for a midnight flight and now my flight from Orlando to Boston has been pushed back all the way from 1:50 pm to 7:10 pm. I also received a very generous 12 dollar meal voucher that will expire in 24 hours (which how things are going will likely expire before I even get on the plane) which feels more like a slap in the face considering I spent over 600 dollars on this ticket. I will no longer be booking with jetblue and highly recommend anyone who values there time and sanity to do the same.

The punctuality and reliability of this airline have been extremely disappointing.

My family and I flew from Boston to Jacksonville, and our flight was delayed by nearly two hours before departure. On our return trip, our flight was canceled altogether. We then had to pay for an Uber from Jacksonville to Daytona because our replacement flight was scheduled to depart from there. In addition, we had to cover the cost of a hotel and meals out of pocket, yet we received no reimbursement or compensation of any kind.

To make matters worse, our replacement flight has now been delayed again because the aircraft has not arrived on time from Detroit.

This has been one of the worst travel experiences we’ve had. Between the repeated delays, the cancellation, the unexpected expenses, and the lack of customer support, we have completely lost confidence in this airline.

We will not be flying with this company again, and we cannot recommend it to others.

At 6:00 a.m., there was no employee help at the Self-help Kiosk which some were not working or half-working (taking the fee for luggage, yet not proving the receipt and luggage tags. I went to 2 machines and both had issues. Secondly, the San Juan, Puerto Rico Airport, Luis Muñoz Marin, the JetBlue Terminal needs updating. There are no outlet stations or outlets underneath the seats to plug cell phones, tablets, and/or laptops. Get modern!!!

Purchased tickets with assigned aisle seats for accessibility reasons. JetBlue cancelled booked seats day before and now want me to pay to be assigned an aisle seat.

dogshit airline lets cancel your 5AM flight at 4AM… DEI

We were delayed 3 hours, and then when we arrived at the destination at 1 in the goddamn morning they didn’t have a crew to unload the plane. They didn’t think we were coming so everyone went home.

F* Jet Blue. It was my first and only flight with them

I can't even begin to explain what a sorry experience we had with JetBlue. Our flight with 3 young kids was delayed at least 6 times and instead of just finding us another flight, or even a hotel and reschedule, they lead us to believe we would eventually get in the air. In the end they cancelled our flight after staying in the airport for 12 hours (2 of which we're on the tarmac). They didn't help in anyway to get put exhausted children to a safe place. We will not be flying JetBlue again. I have had exponentially better service at multiple other airlines.

They cancelled my flight today. I should believe all this review never again!!!! Pls don't use this airline it's my first time using it and it was so bad no heart people!!! 😡😡😡

WE have a round trip ticket to Turk and Caicos and was cancelled less than 24hrs before . Atleast they had the decency to do it before we got to the Airport. Unfortuantely we had to emergency book with another airline and airport for much more money . But have not been able to get in touch with anyone about a refund for our trip to Turks without cancelling our Return trip as well . Customer Service is terrible and Ive been waiting over 5 hrs for a call back . Not everyone has money to book extra flights without getting refunded . Fortunatey we were

Just took a trip with them from SLC to Boston that was terribly delayed at every flight and cancelled on the way home. Very hard to get money back - they tried to put us on a flight home several days later. Not even sure they will pay for the hotel. Would not recommend.

Second time using this airline and both flights was delayed for many hours...
Today they dont have a crew or pilot? Thats so inconvenient for all the passengers...

My experience with JetBlue at Fort Lauderdale Airport was unfortunately overshadowed by an employee named Kevin at Gate 2 for the flight to San Juan, Puerto Rico.

From the moment we interacted, his attitude came across as rude, dismissive, and unprofessional. Instead of trying to assist or answer questions, he made us feel like we were an inconvenience.

Customer service should be about listening and helping passengers, but Kevin showed very little interest in doing either. His approach lacked empathy, he was not helpful in resolving our concerns, and his communication felt abrupt and disrespectful. Rather than offering solutions or explaining our options, he seemed uninterested in providing any assistance.

This was one of the worst customer service experiences I’ve had while traveling. I expect airline employees to treat customers with courtesy and professionalism, and unfortunately, Kevin did not meet those expectations. I sincerely hope JetBlue addresses this kind of behavior, as it reflects poorly on the airline and can significantly impact a passenger’s experience.

This occurred at Fort Lauderdale-Hollywood International Airport, Gate 2, before boarding the JetBlue flight to San Juan, Puerto Rico.