American Airlines Reviews 

Boris molina manager or Spervisor for American airline fly, AA 2481 in the flight they decided to get my carry-on bag and check it in Miami. I flew with this bag from Orlando to Miami without any issue. Then in Miami airport this manager decided to take my carry on and check it, my bag is without lock. Unlocked. I wasn't expected to have my bag checked out. That's why I didn't bring any locker. They stated they don't provided secure for my bag, i didn’t want to get my bag checked in without any lock or security on it but they didnt let me.

My last 2 flights on American were delayed, due to the pilot deciding we needed additional fuel, after we had already been fueled- DECIDE SOONER! Don’t wait until we’re
Loaded for what would have been an on time departure.

I have not had anyone time flights in months. Customer service doesn’t care, staff doesn’t care. Definitely not a reliable air travel company

American Airlines is so inconsiderate and has no intent of having any resemblance of humane customer service. They delayed my flight after everyone was boarded and sitting for over an hour. Pilot gave multiple excuses that kept changing. They said they timed out but you knew the times while boarding. After being treated disgustingly by customer service and having missed original layover flights, even the second plane was delayed so they could and I quote “ scrummage for a flight crew”. Truly pathetic. when trying to inquire abut your alternative flight you a treated as if though you are inconveniencing them and the customer service couldn’t even print my new itinerary. Spirit didn’t have to go out of business for this. I will not be using AA again might as well try frontier for cheaper if AA is providing worse service for twice the price. Inconsiderate, incompetent, ill managed,

Terrible airline. Cancelled just 30 minutes before our flight to Miami. Then terrible service to make up for inconvenience. Never again.

Worst legroom and flight attendant services ever, worse than Spirit. It doesn’t matter whether you’re on domestic or international. Flights are consolidated and people are packed like sardines. I will never fly AA again, if I can help it.

I’d give negative stars if possible! They are the worst I have had the misfortune of using. They always have a layover and this trip I got my suitcase and the morons broke the bottom of it by throwing it and it would not stand up alone. I filed a claim and they denied saying it’s normal wear and tear, breaking and throwing it and having a lack of respect for peoples property they pay to send is not wear and tear it’s ridiculous. They said I could go back to the airport to have them look at it I unloaded it went an hour to be told they can’t do anything, how stupid! I have to buy one now because it won’t stand up by itself.

I have deliberately waited more than five months before posting this review because I wanted to give American Airlines every reasonable opportunity to deal properly with what happened.
I complained directly to American Airlines and subsequently took the matter to the US Department of Transportation (DOT), complaint reference 2026021404011. I then wrote to American Airlines' Executive Office. Despite all of this, I have received no meaningful resolution.
This was never a complaint about seating.
On flight AA90 from Chicago O'Hare to London, an acknowledged seating mistake developed into something far more serious because of the actions of the Purser, Laura.
After the original issue had effectively been resolved, she repeatedly re-engaged with us, escalated the situation, threatened to have us removed from the aircraft and ultimately involved the Captain. My daughter and I were not behaving disruptively. Other American Airlines employees who dealt with us remained cordial, and the Captain ultimately accepted that there would be no problem whatsoever with us travelling.
The Purser's actions unnecessarily delayed the aircraft and caused considerable distress. There were also genuine welfare concerns because we were travelling with limited supplies of essential medication.
What I find particularly disturbing is what happened afterwards.
Despite my complaint specifically raising the Purser's conduct, threatened removal, passenger welfare, duty of care, safety concerns, escalation to the Captain and the resulting operational delay, American Airlines subsequently responded to the DOT complaint by describing the matter in terms of "seat location", "comfort" and customer service.
That bore little resemblance to the complaint I had actually made.
I have flown American Airlines many times and our outbound journey on this same trip was excellent. That makes this experience, and American Airlines' subsequent handling of it, even more disappointing.
I waited months before making this public because I wanted to give American Airlines every opportunity to investigate properly, provide meaningful accountability and resolve the matter privately.
I did that.
I am still waiting.

Buyer Beware - Admirals Club Day Passes

We paid $160 for two American Airlines Admirals Club day passes during a long layover in Charlotte, only to be turned away—not because the club was full, but because they were reserving space for annual members.

The real frustration? American Airlines refused to refund our $160 for a service they chose not to provide. We were told the passes are good for a year, but we don’t travel frequently and purchased them specifically for that layover.

After several contacts with Customer Relations, we received plenty of apologies and explanations about the fine print—but no refund. $160 may not be a significant amount to a large airline, but it is significant to customers who deliberately chose to spend that money for an experience they never received.

Buyer beware: You can pay $160 for Admirals Club access, be denied entry, and still be denied a refund. That’s a disappointing way to treat customers.

Flight arrived on time and then we were told the ramp crew had went to lunch. We had to wait for them to finish lunch. An entire plane full of people made to sit on the tarmac while 3 guys ate lunch. We were on time and scheduled. What is American thinking. All the missed connections and all because a ramp crew went to lunch. Will never book American again.

They needed 42 passengers to get off a flight from Vegas to Philadelphia and offered $2000 airfare credits, hotel, meal and taxi vouchers. They don't tell you when they need you to get off the flight the meal voucher for 24 hours was only $12! You can barely buy 2 bottles of water for that. They wanted to put us in a run down hotel and I said I would book my own. I was told by the attendant that they would reimburse up to $200 which is not true! It's only $129 for a hotel in Vegas for their "guideline rate"

Extremely disappointing customer service. An agent canceled my reservation without my approval, costing me extra money to rebook. A supervisor was rude and hung up while I was trying to resolve it. Customer Relations and escalation teams offered apologies but no meaningful accountability or resolution. After years as a frequent, loyal customer, I will never fly American Airlines again.

One of the worst. Delays EVERY time, cancellation is frequent. Hope they go bankrupt real soon and get out of the way. Honestly never an issue on Delta.

Baggage issue
Unfortunately for me , i booked a trip first class from Honolulu to NYC to play in Golf tournament I have played in the last three years. I checked my luggage and golf bags in plenty of time .
When i arrived at JFK that morning, i found out that neither of my bags made the flight but would be on the next flight in and sent to me promptly. That did not happen, American told me that they would reimburse me for expenses incurred. As for most golfers, equipment is very personalized .Not only did my bags not get to me that day for which i needed them the next day, they didnt show up until late the next day , renting clubs were not of the same shafts or lengths making day one a disaster and and by the time i was able to use them , i was so far behind that day two was moot. making the trip not only expensive but worthless.
When i returned home my step daughter was admitted to the hospital and by the time i was able to get all my forms into American on the 31st day, they were denied not only was my trip ruined i was out of pocket over an additional 1000+ dollars in things purchased without reimbursement . I sent a letter to American explaining this , but though it was one day late they refused any consideration. The Airline industry is very competitive , and i would never recommend American to anyone .

Delayed our flight so bad we miss the connection flight, since the next flight doesnt have bsic economy i had to pay extra for their mistake. Or wait untill the next day. So wait at an airport all night, go to a hotel. Same amout if money so i guess i better pay 200 for your mistake to get home. Very gross airplanes, sticky and oily windows.

Airline arrived late. Connecting flight leaving as we arrived. Ended up with a 9 hour layover. Not even a sorry from airline. Sh#! service. Staff spoke broken english. Preferred to talk to each other than me.

Every flight I had was delayed. I needed to rebook multiple times. I will never use them again!!!

Horrified by the terrible experience I just encountered with American Airlines. Our “on time” flight from Tampa was delayed by us sitting in a line of 7 planes awaiting to leave the runway for 45 minutes making an extremely limited time crunch to run to our connecting flight 2 terminals down. As I ran as fast as I could to the open doors at the gate (7.5 months pregnant), my husband reached the gate attendant and said “please wait 10 seconds my pregnant wife is right behind me!” And the attendant responded “well I only have 5” then proceeded to shut the boarding doors in our faces. I begged her to just ask the pilot to re-open the doors as I ran a mile and we just made it and she refused. Will never use American Airlines based on principle alone. I cannot believe this customer service is allowed. Never again.

Quick flight from Miami to Nassau. Plane was delayed by about 45mins (it happens). Had to pay extra for checked bags as I’m not a US citizen and none of my payment methods worked on their website. Flight was pretty smooth (was only about an hour!) Delay at border control as we needed 1 form per person (AA said one per family!). In Nassau I witnessed the slowest bag carousel ever, I’m not sure if it was airport staff or AA. Oh also I was not seated with my wife although we booked about 6 months ago

As soon as my group was called, I got in line to make sure there would be room for my carry-on bag in the overhead compartment. When I reached the boarding gate, the agent handed me a tag, telling me he was going to check my carry-on bag without even asking me. I told him that wasn’t possible, since it contained several electronic devices.

He asked me to step aside and remove all possible electronic devices. He told me I could check my bag if there was still room, then let the twenty or so people behind me in line board. Once I was the only one left, he took my bag, claiming that he was going to check it anyway, since there certainly wouldn’t be any space left, given all the people he had let through.

I tried to explain my point of view to this agent and his colleague who had just joined him. Neither of them let me finish my sentences, constantly interrupting me in an aggressive manner. When I asked to be allowed to speak without being interrupted, I was threatened with being denied boarding and forced to take a flight the next day.

Once on board the plane, I was greeted by a flight attendant who pointed out three empty spaces in the overhead bins where I could store my electronic devices (which I had to put in a plastic bag). When I saw those spaces, I asked her if my purse would fit there. She replied that it would.

I filed a complaint with the airline regarding the incident, and the only response I received was that they were sorry and that they would use my experience to improve their service.